Lenovo ThinkPad E450 User Manual
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Lenovo ThinkPad E450 User Manual

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User Guide

ThinkPad E450, E455, and E450c

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Summary of Contents for Lenovo ThinkPad E450

  • Page 1: User Guide

    User Guide ThinkPad E450, E455, and E450c...
  • Page 2 • Appendix E “Notices” on page 145 The Safety, Warranty, and Setup Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/ThinkPadUserGuides and follow the instructions on the screen. Third Edition (July 2015) ©...

  • Page 3: Table Of Contents

    Traveling with your computer ..Accessing Lenovo programs ..Travel tips ....
  • Page 4 Beep errors ....Calling Lenovo ... . . Memory module problems ..
  • Page 5 Japan notice for ac power cord ..European Union RoHS ... Lenovo product service information for China RoHS....
  • Page 6 User Guide...

  • Page 7: Read This First

    © Copyright Lenovo 2014, 2015...

  • Page 8: Important Safety Information

    The information in this document does not alter the terms of your purchase agreement ® or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty, and Setup Guide that comes with your computer.

  • Page 9: Conditions That Require Immediate Action

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 10: Power Cords And Power Adapters

    Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.

  • Page 11: Extension Cords And Related Devices

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. © Copyright Lenovo 2014, 2015...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Notice For Non-Rechargeable Coin-Cell Battery

    • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings. © Copyright Lenovo 2014, 2015...

  • Page 14: Electrical Current Safety Information

    • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: •...

  • Page 15: Liquid Crystal Display (Lcd) Notice

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.
  • Page 16 Save these instructions. User Guide...

  • Page 17: Chapter 1. Product Overview

    Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you need to start using the computer. Front view Figure 1. ThinkPad E450, E455, and E450c front view Microphones Camera ®...
  • Page 18 Microphones The built-in microphones capture sound and voice when used with a program capable of handling audio. Depending on your model, your computer might come with one microphone. Camera Use the camera to take pictures or hold a video conference. For more information, see “Using the camera” on page 36.

  • Page 19: Right-Side View

    Right-side view Figure 2. ThinkPad E450, E455, and E450c right-side view USB 3.0 connectors High-Definition Multimedia Interface (HDMI™) connector ac power connector Ethernet connector Lenovo OneLink connector USB 3.0 connectors The Universal Serial Bus (USB) 3.0 connectors are used for connecting USB-compatible devices, such as a USB keyboard or a USB mouse.

  • Page 20: Left-Side View

    Lenovo OneLink connector, it can not only extend the computer capabilities but also provide ac power to the computer and charge the battery. To use the Lenovo OneLink connector, you need to remove the connector cover from the Lenovo OneLink connector first.
  • Page 21 7: Start the Power Manager program, click the Global Power Settings tab, and then follow the instructions on the screen. • For Windows 8.1 and Windows 10: Start the Lenovo Settings program, click Power, and then follow the instructions on the screen.

  • Page 22: Bottom View

    Bottom view Figure 4. ThinkPad E450, E455, and E450c bottom view Wireless-LAN-card slot Memory-upgrade slots Speakers Built-in battery Storage drive Wireless LAN card slot Your computer might have a wireless LAN card installed for you to establish wireless LAN connections.
  • Page 23 Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys ” on page 17. Speaker-mute indicator When the speaker-mute indicator is on, the speakers are muted. Microphone-mute indicator When the microphone-mute indicator is on, the microphones are muted. Camera-status indicator When the camera-status indicator is on, the camera is in use.

  • Page 24: Locating Important Product Information

    Machine type and model information The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following figure shows the location of the machine type and model of your computer:...

  • Page 25: Labels For The Windows Operating Systems

    Note: Do not remove or replace a preinstalled wireless module by yourself. For module replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. Labels for the Windows operating systems Windows 7 Certificate of Authenticity: Computer models preinstalled with the Windows 7 operating system have a Certificate of Authenticity label affixed to the computer cover or inside the battery compartment.

  • Page 26: Specifications

    • Combo audio connector • Two USB 3.0 connectors • One Always On USB connector (USB 2.0) • RJ45 Ethernet connector • 4-in-1 media-card slot • Lenovo OneLink connector • ac power connector Wireless features • Integrated wireless LAN • Integrated Bluetooth Security features •...

  • Page 27: Operating Environment

    Your computer comes with Lenovo programs to help you work easily and securely. Note: The available programs are subject to change without notice. To learn more about the programs and other computing solutions offered by Lenovo, go to: http://www.lenovo.com/support Chapter 1...

  • Page 28: Accessing Lenovo Programs

    3. If you still do not find the program on the Apps screen, search for the program in the search box. Some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, go to Lenovo PC Experience ➙...
  • Page 29 Lenovo PC Experience The Lenovo PC Experience program helps you work more easily and securely by providing easy access to various programs, such as Active Protection System (Windows 7, Windows 8.1, and and Lenovo Solution Center.
  • Page 30 Recovery Media The Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings. (Windows 7 and Windows 10) ® Rescue and Recovery The Rescue and Recovery program is a one-button recovery and restore solution.

  • Page 31: Chapter 2. Using Your Computer

    “Using a flash media card” on page 37 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
  • Page 32 • For Windows 7: Open the Start menu, then click Shut down. • For Windows 8.1: Do one of the following: – Go to the Start screen by pressing the Windows key, click the power icon in the top-right corner of the screen, then click Shut down.

  • Page 33: Getting Help About The Windows Operating System

    Can I change the Windows 8.1 startup behavior to open either the desktop or the Start screen? On the Windows 8.1 operating system, you can set the computer to open either the desktop or the Start screen by default. To set the default startup screen, do the following: 1.

  • Page 34: Function Keys And Key Combinations

    Function keys and key combinations The keyboard has several special keys, which consist of the Fn key and the function keys You can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1. Go to Control Panel, then change the view of Control Panel from Category to Large icons or Small icons. 2.

  • Page 35: Windows Key

    • : Manages external displays. For more information, refer to “Using an external display” on page 34. Note: To switch between the computer display and an external monitor, the Windows+P key combination also is available. • : Enables or disables wireless features. For more information on the wireless features, refer to “Wireless connections”...
  • Page 36 • “ThinkPad pointing device with TrackPoint buttons” on page 20 • “ThinkPad pointing device without TrackPoint buttons” on page 23 ThinkPad pointing device with TrackPoint buttons This type of ThinkPad pointing device consists of the following components: TrackPoint pointing device Trackpad User Guide...
  • Page 37 By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 26. TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
  • Page 38 The trackpad can be divided into two zones by its function: Left-click zone (Primary-click zone) Right-click zone (Secondary-click zone) To use the trackpad, refer to the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. •...
  • Page 39 ThinkPad pointing device without TrackPoint buttons This type of ThinkPad pointing device consists of the following components: Pointing stick Trackpad Depending on your preference, you can use the pointing device in one of the following modes: • TrackPoint mode • Trackpad mode •...
  • Page 40 Point Use the pointing stick to move the pointer on the screen. To use the pointing stick, apply pressure to the pointing stick nonslip cap in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move.

  • Page 41: Trackpad Touch Gestures

    Point Use the pointing stick to move the pointer. To use the pointing stick, apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move.

  • Page 42: Customizing The Thinkpad Pointing Device

    TrackPoint pointing stick is removable. After you use the cap for a period of time, you might consider replacing the cap with a new one. To get a new cap, contact Lenovo. For information about contacting Lenovo, see Chapter 11 “Getting support” on page 125.

  • Page 43: Power Management

    Power management When you use your computer away from electrical outlets, you depend on battery power to keep your computer running. Different computer components consume power at different rates. The more you use the power-intensive components, the faster you consume battery power. Spend more time unplugged with ThinkPad batteries.

  • Page 44: Checking The Battery Status

    – A new battery is installed. – The percentage of power remaining is low. – The battery has not been used for a long time. Checking the battery status Move your pointer to the battery-status icon in the Windows notification area to check the battery status. The battery-status icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery.

  • Page 45: Managing The Battery Power

    • Recharge the battery completely before using it. You can see whether the battery is fully charged from the battery status icon in the Windows notification area. • Always use power management features such as power-saving modes. Managing the battery power To achieve the best balance between performance and power saving, adjust your power plan settings.

  • Page 46: Handling The Battery

    Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.”...

  • Page 47: Connecting To The Network

    DANGER Do not drop, crush, or puncture the battery, or make it subject to strong forces. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery or coin-cell battery. If your battery is damaged, or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads, stop using the battery and obtain a replacement from the battery manufacturer.

  • Page 48: Using The Wireless Lan Connection

    • For Windows 10: Open the Start menu, and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙ Network & Internet ➙ Airplane mode. Turn off the Airplane mode. Depending on the wireless devices installed on your computer, you might be able to use the following wireless networks: •...
  • Page 49 • Power to the wireless radio is on. The signal strength of the wireless connection is excellent. Access Connections status icon: • No location profile is active or none exists. • Current location profile is disconnected. • Current location profile is connected. Access Connections wireless status icon •...

  • Page 50: Using An External Display

    For more information, refer to the Windows help information system and the Bluetooth help information system. Using an external display You can use an external display such as a projector or a monitor to give presentations or to expand your workspace.

  • Page 51: Choosing A Display Mode

    For more information, refer to the Windows help information system. Choosing a display mode You can display your desktop and apps on the computer display, the external display, or both. To choose how to display the video output, press the display-mode switching key and then select a display mode you prefer.

  • Page 52: Using The Camera

    – Configure the camera settings directly from the program that is using the camera. For details, see the help information system of the program. – Click Lenovo Settings from the Start screen. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.

  • Page 53: Using A Flash Media Card

    – Open the Camera app, click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings as desired. – Click Lenovo Settings from the Start menu. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.
  • Page 54 Note: If you do not remove the card from your computer after you eject the card from the Windows operating system, the card can no longer be accessed. To access the card, you must remove it first, then insert it again. User Guide...

  • Page 55: Chapter 3. Enhancing Your Computer

    You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.

  • Page 56: Thinkpad Onelink Pro Dock

    HDMI connector: Used to connect a digital audio device or video monitor that is compatible with HDMI. Power connector: Used to connect the ac power adapter. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. ThinkPad OneLink Pro Dock Depending on the model, your computer might support the ThinkPad OneLink Pro Dock (hereafter referred to as the dock).
  • Page 57 Front view Security-lock slot: To protect your dock from theft, you can purchase a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your dock to a desk, table, or other non-permanent fixture. USB 3.0 connector: Used to connect devices that are compatible with USB 3.0 and USB 2.0.
  • Page 58 DisplayPort connector. Power connector: Used to connect the ac power adapter. DVI connector: Used to connect a monitor that supports Digital Visual Interface (DVI) connection. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. User Guide...

  • Page 59: Chapter 4. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to the accessibility information that outlines our efforts in this area. See “Accessibility information”...

  • Page 60: Comfort

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.
  • Page 61 For more information, go to http://windows.microsoft.com/, and then type any of the following keywords for searching: keyboard shortcuts, key combinations, shortcut keys. Ease of Access Center Ease of Access Center on the Windows operating system enables users to configure their computers to suit their physical and cognitive needs.
  • Page 62 Screen-reader technologies Screen-reader technologies are primarily focused on software program interfaces, help information systems, and various online documents. For additional information about screen readers, see the following: • Using PDFs with screen readers: http://www.adobe.com/accessibility.html?promoid=DJGVE • Using the JAWS screen reader: http://www.freedomscientific.com/jaws-hq.asp •...

  • Page 63: Traveling With Your Computer

    1. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.
  • Page 64 • An ac power adapter for the country to which you are travelling • An adapter to connect to a phone line in that country (for models equipped with a modem) To purchase travel accessories, go to http://www.lenovo.com/essentials. User Guide...

  • Page 65: Chapter 5. Security

    Refer to the instructions shipped with the mechanical lock. Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.

  • Page 66: Supervisor Password

    Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.
  • Page 67 Note: You might want to record your password and store it in a safe place. The next time you open the ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo Chapter 5...

  • Page 68: Hard Disk Passwords

    Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. Hard disk passwords The following two types of hard disk passwords can help protect the information stored on the hard disk drive, hybrid drive, or solid-state drive: •...
  • Page 69 Lenovo cannot reset your passwords or recover data from the hard disk drive, hybrid drive, or solid-state drive. You must take your computer to a Lenovo reseller or a marketing representative to have the hard disk drive, hybrid drive, or solid-state drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 70: Hard Disk Security

    • If a TCG Opal-compliant storage drive and a TCG Opal management software program are installed, and the TCG Opal management software program is activated, the hard disk password is not available. • If an eDrive storage drive is installed in your computer, and your computer is preinstalled with the Windows 8.1 or Windows 10 operating system, the hard disk password is not available.
  • Page 71 55. 4. Click Finish. Your fingerprint is enrolled successfully. For more information on how to use the fingerprint reader, refer to the help system of the Lenovo Fingerprint Manager program. • For Windows 10 1.
  • Page 72 • Enroll and use a different finger for authentication. • If your hands are dry, apply lotion to them. For more information on how to use the fingerprint reader, refer to the help system of the Lenovo Fingerprint Manager program.

  • Page 73: Notice On Deleting Data From Your Hard Disk Drive, Hybrid Drive, Or Solid-State Drive

    For disposing of data on the solid-state drive, Lenovo provides the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool. For disposing of data on the hard disk drive, Lenovo provides the Secure Data Disposal™ tool. Go to http://www.lenovo.com/support to download these tools.
  • Page 74 For more information about how to use your antivirus software, refer to the help information system of your antivirus software. User Guide...

  • Page 75: Chapter 6. Advanced Configuration

    9. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 76: Installing The Windows 8.1 Or Windows 10 Operating System

    7. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 8. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 11. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 77: Installing Device Drivers

    USB 3.0 driver. To download the latest device drivers, do the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers. 2. Select your product name to view all the device drivers for your computer. 3. Select the device drivers you that you need, and follow the instructions on the screen.

  • Page 78: Main Menu

    Main menu When you enter the ThinkPad Setup program, you will first see the Main menu as follows: • UEFI BIOS Version • UEFI BIOS Date (Year-Month-Day) • Embedded Controller Version • ME Firmware Version (available on models with the Intel CPU) •...
  • Page 79 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments • The Wake on LAN function does not work when a hard disk password is set. Ethernet LAN Option ROM • Disabled Loads the Ethernet LAN Option ROM to enable •...
  • Page 80 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments If you select Disabled, it disables and hides the USB 3.0 controller, and USB 3.0 connectors will work as USB 2.0 connectors. TrackPoint • Disabled Enable or disable the Keyboard/Mouse built-in TrackPoint pointing •...
  • Page 81 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments fan sound, the computer temperature, and the Scheme for Battery computer performance. • Maximize Performance Note: This sub-menu is • Balanced available on models with an Intel CPU. CPU Power Management •...

  • Page 82: Date And Time Menu

    Table 2. Config menu items (continued) Menu item Submenu item Selection Comments Keyboard Beep • Disabled Enable this option to have a beep sound • Enabled when unmanageable key combination is pressed. Intel NFF Intel NFF control • Disabled This option enables or disables the Intel Network •...
  • Page 83 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments displayed; the computer goes ahead and loads the operating system. To prevent unauthorized access, set the user authentication on the operating system. Password at Restart • Disabled If you select and enable Password at restart, •...
  • Page 84 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments UEFI BIOS Update Option Flash BIOS Updating by • Disabled If you select Enabled, End-Users all users can update the • Enabled UEFI BIOS. If you select Disabled, only the person who knows the supervisor password can update the UEFI BIOS.
  • Page 85 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments AMD-V™ Technology • Disabled If you select Disable, a VMM can utilize the • Enabled additional hardware capabilities provided by AMD Virtualization technology. Note: This sub-menu is available on models with an AMD CPU.
  • Page 86 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Secure Boot Secure Boot • Disabled Disabled is the default value when OS Optimisezd • Enabled is set toDisabled. Enabled is the default value when OS Optimisezd is set toEnabled.

  • Page 87: Startup Menu

    Startup menu To change the startup settings of your computer, select the Startup tab from the ThinkPad Setup menu. Attention: • After you change the startup sequence, ensure that you select a correct device during a copy, a save, or a format operation.

  • Page 88: Restart Menu

    Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers User Guide...

  • Page 89: Chapter 7. Preventing Problems

    • Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.

  • Page 90: Making Sure Device Drivers Are Current

    This might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.

  • Page 91: Taking Care Of Your Computer

    For more information about how to use the System Update program, refer to the help information system of the program. Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it.

  • Page 92: Cleaning The Cover Of Your Computer

    Taking care when setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board, hard disk drive, hybrid drive, or solid-state drive.
  • Page 93 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7. Wipe the cover with the clean sponge. 8. Wipe the surface again with a dry, soft, lint-free cloth. 9. Wait for the surface to dry completely and remove any fibers from the cloth. Cleaning your computer keyboard To clean the computer keyboard, do the following: 1.
  • Page 94 User Guide...

  • Page 95: Chapter 8. Troubleshooting Computer Problems

    When you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media. You can use the recovery media to restore the hard disk drive, hybrid drive, or solid-state drive to the factory default state.

  • Page 96: Spills On The Keyboard

    Note: Do not remove the battery connector and the ac power adapter or the battery connector and the dock to reset the computer. 2. While the computer is turned off, remove all power sources from the computer (battery connector and the ac power adapter or battery connector and the dock).
  • Page 97 Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, Press F10 and then press Enter to restart the system. If you still have a problem, have the computer serviced. •...

  • Page 98: Errors Without Messages

    Solution: Replace the battery with the correct Lenovo battery for this computer. If you still see the same error message, contact Lenovo service to have the computer serviced.

  • Page 99: Beep Errors

    • Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for four seconds or more.

  • Page 100: Memory Module Problems

    Memory module problems Print these instructions now and keep it with your computer for reference later. If your memory module is not operating properly, check the following items: 1. Verify that the memory module is installed and seated correctly in your computer. It might be necessary to remove all added memory modules to test the computer with only the factory-installed memory modules, and then reinstall the memory module one at a time to ensure a proper connection.

  • Page 101: A Wireless Lan Problem

    Solution: – Use Category 5 wiring and make sure that the network cable is securely connected. – Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X). • Problem: The Wake on LAN feature is not working. Solution: – Make sure that Wake on LAN is enabled in ThinkPad Setup. –...

  • Page 102: Problems With The Keyboard And Other Pointing Devices

    Solution: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 might be saved as a file with the extension .contact. Problems with the keyboard and other pointing devices The following are the most common problems with keyboards and other pointing devices.

  • Page 103: Problems With The Display And Multimedia Devices

    Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices, including the computer display, the external monitor, and audio devices. Computer screen problems • Problem: My screen keeps blanking when I do not want it to. Solution: If your computer is preinstalled with the Windows 7 operating system, you can disable any system timers, such as the LCD turn-off timer or the blank timer by doing the following: 1.
  • Page 104 – Press the brightness-up key to bring up the image. – If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery is not depleted, press the brightness-up key to make the screen brighter. –...

  • Page 105: External Monitor Problems

    Solution: Did you install the operating system or program correctly? If they are installed and configured correctly, have the computer serviced. • Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power button for four seconds or more to turn off your computer; then turn it on again.
  • Page 106 8. Click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 9. Click the Driver tab, and then click Update Driver. 10. Click Browse my computer for driver software, and then click Let me pick from a list of device drivers on my computer.

  • Page 107: Audio Problems

    • Problem: The screen position on the external monitor is incorrect when that monitor is set for a high resolution. Solution: Sometimes, when you use a high resolution, the image is shifted to left or right on the screen. To correct this, first make sure that your external monitor supports the display mode (the resolution and the refresh rate) that you have set.

  • Page 108: Fingerprint Reader Problems

    Solution: Use the hardware volume control. This is because the built-in synthesizer software does not support the control. • Problem: The sound cannot be turned off even if you set the Master volume control at minimum. Solution: You still can hear some sound even though you have set the Master volume control at minimum. To turn off the sound completely, go to the Master volume control and select Mute speakers.

  • Page 109: Power Problems

    • Problem: Your computer shuts down before the battery status icon in the Windows notification area shows empty, or your computer operates after the battery status icon in the Windows notification area shows empty. Solution: Discharge and recharge the battery. •...

  • Page 110: A Power Button Problem

    If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: 1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. 2. Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the error message.

  • Page 111: Problems With Drives And Other Storage Devices

    attaching the external monitor or turning it on, and the computer display remains blank, press the brightness-up key to bring up the computer display. • Problem: The computer does not return from sleep mode, or the system-status indicator blinks slowly and the computer does not work.

  • Page 112: A Software Problem

    A solid-state drive problem Problem: When you compress files or folders by use of the data compression function in Windows, and then decompress them, the process of writing to or reading from the files or folders is slow. Solution: Apply the disk defragmentation tool in Windows for faster access to the data. A software problem Problem: An application does not run correctly.

  • Page 113: Chapter 9. Recovery Overview

    Note: You can create recovery media using discs or external USB storage devices. To create recovery media, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.

  • Page 114: Performing Backup And Recovery Operations

    This section provides instructions on how to perform a backup operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 115: Using The Rescue And Recovery Workspace

    This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 116: Creating And Using A Rescue Medium

    Creating a rescue medium This section provides instructions on how to create a rescue medium. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 117: Reinstalling Preinstalled Programs And Device Drivers

    • If you have created a rescue medium using a USB hard disk drive, use the following instructions to use the rescue medium: 1. Attach the USB hard disk drive to one of the USB connectors on your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key.

  • Page 118: Solving Recovery Problems

    Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 74. Solving recovery problems...

  • Page 119: Resetting Your Computer To The Factory Default Settings

    Resetting your computer to the factory default settings If you want to recycle your computer or just start over, you can reset your computer to the factory default settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with your computer, and reset all the settings to the factory default settings.
  • Page 120 Creating recovery media To create recovery media, you need a USB drive with at least 16 GB of storage. The required USB capacity depends on the size of the recovery image. Attention: Creating recovery media will delete anything stored on the USB drive. To avoid data loss, make a backup copy of all the data that you want to keep.

  • Page 121: Recovery Overview For The Windows 10 Operating System

    Recovery overview for the Windows 10 operating system The Windows recovery programs enable you to reset your computer or use advanced startup options. It is recommended that you create a recovery USB drive as early as possible. Store the recovery USB drive as a backup or replacement for the Windows recovery programs.
  • Page 122 Creating a recovery USB drive The USB drive that you use to create the recovery USB drive must be at least 16 GB of storage. The actual USB capacity that is required depends on the size of the recovery image. Attention: The creation process deletes anything stored on the USB drive.

  • Page 123: Chapter 10. Replacing Devices

    If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
  • Page 124 • Do not drop, crush, or puncture the battery, or make it subject to strong forces. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery or coin-cell battery. To replace the coin-cell battery, do the following: 1.
  • Page 125 5. Detach the connector . Then remove the coin-cell battery 6. Install the coin-cell battery . Then attach the connector 7. Connect the main battery cable. Chapter 10 Replacing devices...

  • Page 126: Replacing The Storage Drive

    8. Attach the cover and pivot it downwards . Then tighten the screws 9. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the storage drive Before you start, print these instructions and read “Important safety information” on page vi. Attention: The hard disk drive, hybrid drive, or solid-state drive is very sensitive.
  • Page 127 3. Loosen the screws and then remove the cover 4. Disconnect the battery connector. Chapter 10 Replacing devices...
  • Page 128 5. Remove the screws that secure the hard disk drive, hybrid drive, or solid-state drive. 6. Lift the tab and remove the hard disk drive, hybrid drive, or solid-state drive. 7. Insert the hard disk drive, hybrid drive, or solid-state drive into the slot and position the hard disk drive, hybrid drive, or solid-state drive firmly into place User Guide...
  • Page 129 8. Install the screws to secure the hard disk drive, hybrid drive, or solid-state drive. 9. Connect the battery cable. Chapter 10 Replacing devices...

  • Page 130: Replacing The Memory Module

    10. Attach the cover and pivot it downwards . Then tighten the screws 11. Turn the computer over. Connect the ac power adapter and all cables. Replacing the memory module Before you start, print these instructions and read “Important safety information” on page vi. Increasing memory capacity is an effective way to make programs run faster.
  • Page 131 3. Loosen the screws and then remove the cover 4. Disconnect the battery connector. Chapter 10 Replacing devices...
  • Page 132 5. Open the latches on both sides of the memory slot at the same time and then remove the memory module 6. Place the notched end of the new memory module toward the contact edge side of the memory slot, and insert the memory module into the slot at an angle of about 20 degrees.

  • Page 133: Replacing The Keyboard

    7. Connect the battery cable. 8. Attach the cover and pivot it downwards . Then tighten the screws 9. Turn the computer over. Connect the ac power adapter and all cables. Replacing the keyboard Before you start, print these instructions and read “Important safety information” on page vi. Removing the keyboard To remove the keyboard, do the following: 1.
  • Page 134 3. Loosen the screws and then remove the cover 4. Disconnect the battery connector. User Guide...
  • Page 135 5. Remove the screws that secure the keyboard. 6. Push hard in the direction shown to unlatch the keyboard. Chapter 10 Replacing devices...
  • Page 136 7. Pivot the keyboard slightly upward until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard as shown 8. Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. Installing the keyboard To install the keyboard, do the following: User Guide...
  • Page 137 1. Attach the connectors and then turn over the keyboard. 2. Insert the keyboard into the space under the keyboard-bezel frame as shown. Ensure that the edge of the keyboard is under the keyboard-bezel frame as shown. Chapter 10 Replacing devices...
  • Page 138 3. Slide the keyboard in the direction shown by the arrows. 4. Install the screws to secure the keyboard. 5. Connect the battery cable. User Guide...
  • Page 139 6. Attach the cover and pivot it downwards . Then tighten the screws 7. Turn the computer over. Connect the ac power adapter and all cables. Chapter 10 Replacing devices...
  • Page 140 User Guide...

  • Page 141: Chapter 11. Getting Support

    Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

  • Page 142: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 143: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 144 User Guide...

  • Page 145: Appendix A. Regulatory Information

    • Audio/Video Control Transport Protocol (AVCTP) • Audio/Video Distribution Transport Protocol (AVDTP) • A/V Remote Control Profile (AVRCP) • Basic Imaging Profile (BIP) • Basic Printing Profile (BPP) • Dial-Up Networking Profile (DUN) • File Transfer Profile (FTP) © Copyright Lenovo 2014, 2015...

  • Page 146: Wireless-Radio Compliance Information

    Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 147: Locating Wireless Regulatory Notices

    Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to the ThinkPad E450, machine type 20DC (Tx) and 20DD (Rx); ThinkPad E455, machine type 20DE; ThinkPad E450c, machine type 20EH. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 148: Industry Canada Class B Emission Compliance Statement

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 149: Korea Class B Compliance Statement

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 150: Lenovo Product Service Information For Taiwan

    Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. User Guide...

  • Page 151: Appendix B. Weee And Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 152: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.

  • Page 153: Battery Recycling Information For Taiwan

    For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China http://support.lenovo.com.cn/activity/551.htm...
  • Page 154 User Guide...

  • Page 155: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)

    (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”).

  • Page 156: China Rohs

    China RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. User Guide...

  • Page 157: Turkish Rohs

    Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS Appendix C. Restriction of Hazardous Substances Directive (RoHS)
  • Page 158 User Guide...

  • Page 159: Appendix D. Energy Star Model Information

    Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings interface. Lenovo computers of the following machine types, if carry an ENERGY STAR mark, have been designed and tested to conform to the ENERGY STAR program requirements for computers.
  • Page 160 The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.

  • Page 161: Appendix E. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 162: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Secure Data Disposal ThinkPad ThinkPad logo TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

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