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Greenlee AirScout Instruction Manual

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Instruction Manual
52075869
© 2015 Greenlee Textron Inc.
5/15

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Summary of Contents for Greenlee AirScout

  • Page 1 Instruction Manual 52075869 © 2015 Greenlee Textron Inc. 5/15...

  • Page 2: Table Of Contents

    Connecting a Tablet to the AirScout ................11 Pairing Clients to a Master ..................12 Un-pairing Clients from a Master ................12 Connecting AirScout to a Customer’s Premises Equipment (CPE) ....... 13 Locating a Client Device ..................13 Naming Client Devices ....................14 Naming a Master Device ...................

  • Page 3: Description

    AirScout consists of the following test devices: • ASM300 AirScout Master Controller 300, referred to in this manual as “master”. • ASC300 AirScout Client 300, referred to in this manual as “client”.

  • Page 4: Important Safety Information

    Power input: Carry case: 11 to 15 VDC, 2.5 A maximum. AirScout Master Controller 300 (ASM300): 11 to 15 VDC, 1 A. AirScout Client 300 (ASC300): 5.00 ±0.5 V, 1 A. Operating temperature: 0 to +60 °C (+32 to +140 °F).

  • Page 5: Power Adapters

    This battery is not serviceable by the customer. The lithium polymer cell was tested in accordance with UL2054 and IEC 62133, and it has a capacity below 15.7 Wh. If service is required, contact Greenlee for your nearest authorized repair center.

  • Page 6: Compliance

    EU Compliance Greenlee Textron Inc. hereby declares that the AirScout kit is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC and the R&TTE Directive. A copy of the full Declaration of Conformity may be downloaded from www.greenleecommunications.com/support/compliance.

  • Page 7: Introduction

    AirScout allows users to optimize the settings and placement of the access point to maximize effectiveness in just a few minutes. By using AirScout you can be assured that Wi-Fi service is reaching all the corners of the premises when you leave site. A test report can be produced recording the conditions during the test and the performance to each location.

  • Page 8: Airscout Components

    AIRSCOUT COMPONENTS ASM300 AirScout Master Controller 300 (master) The master is a compact, battery-powered 802.11 Wi-Fi access point (AP) test device providing a premises-wide solution for optimizing Wi-Fi installations and diagnosing Wi-Fi problems. The master, coupled with client devices, provides a client side view of the Wi-Fi network, simultaneously measuring signal quality, congestion, interference and application level performance throughout the entire premises to determine the customer’s QoE (quality...

  • Page 9: Asc300 Airscout Client 300 (Client)

    ASC300 AirScout Client 300 (client) The client is a compact, battery-powered 802.11 Wi-Fi client test device that communicates with the master. AirScout can simultaneously test a premises using one to 30 client devices, providing needed coverage throughout the premises. Client Front View...

  • Page 10: Operation

    If the tablet is in the proximity of the master and this state persists, the tablet may have associated with a different access point. Refer to “Connecting a Tablet to the AirScout” to restore the connection. 6. Purple (blinking) – indicates location mode is active.

  • Page 11: Connecting A Tablet To The Airscout

    Prior to testing, the tablet must be connected to a master device. Refer to the rear label of the master to identify the SSID and Password necessary to connect your tablet to AirScout. 1. On the tablet, navigate to the Wi-Fi settings menu.

  • Page 12: Pairing Clients To A Master

    To ensure client devices pair to the correct master, only pair one AirScout solution at a time if AirScout kits are within radio range of each other. The client cannot discriminate between two masters that are both in pairing mode.

  • Page 13: Connecting Airscout To A Customer's Premises Equipment (Cpe)

    Connect AirScout to CPE Ethernet Port Internet Ethernet Note: If a connection is made to a different CPE port, AirScout will not be able to test using the CPE. Locating a Client Device Client devices that are connected to a master may be located using the AirScout application.

  • Page 14: Naming Client Devices

    Naming Client Devices AirScout automatically assigns a unique name to each client during pairing. The user is encouraged to place a label with a unique name on each client, allowing a specific client to be quickly identified. Quick identification of a client lowers the time required to deploy AirScout in the premises.

  • Page 15: Naming A Master Device

    AirScout assigns the master with a factory default name, which may be changed by the user. 1. Using the AirScout mobile application, press the virtual master to display the master device status. 2. From the master device press Edit ASM300.

  • Page 16: Device Location Name

    When Deploying Devices Using the AirScout mobile application, drag the master or client onto a floor plan. If the device location is not set, the user will be prompted to enter a location. Client location names are retained by the AirScout mobile application while master location names are not retained and must be entered each time a device is deployed.

  • Page 17: Airscout Mobile Application Management

    AIRSCOUT MOBILE APPLICATION MANAGEMENT The AirScout mobile application running on an Android or Apple device may be updated using either the Google’s Play Store or Apple’s App Store. Updates provide the user with new features and improvements. Refer to Apple and Google for installing and updating applications.

  • Page 18: Testing

    1. Enter the work order number, which is used by AirScout to recall results at a later time. 2. Enter the service level agreement (SLA) downstream, which is used by AirScout to validate that Wi-Fi consumed bandwidth will not exceed the incoming bandwidth.
  • Page 19 AirScout is capable of connecting to and testing using the customer’s premises equipment (CPE) such as a Wi-Fi enabled gateway or access point. Testing using the CPE adds an additional level of confidence to results. It is recommended to test using AirScout only or using AirScout and the customer’s equipment.

  • Page 20: Testing Step 2 - Floor Plans

    Testing Step 2 – Floor Plans AirScout provides the user a selection of simple floor plans for deploying devices in the premises. 1. Select a floor type by pressing one of the floor types on the left side. 2. Press Rotate 90° to orient the floor as desired.
  • Page 21 5. If multiple floors are required, press Add Floor to add an additional floor. 6. Floors may be deleted prior to testing by pressing the trash can icon. 7. A floor name may be changed by pressing the pen icon. 8.
  • Page 22 2. Place the ASM300 in the identified location. 3. Using the AirScout mobile application, drag the virtual master out of the Parking Lot and place it on the floor plan in the same relative location.
  • Page 23 (only “connected” clients may be dragged onto the floor plan). 3. Using the AirScout mobile application, drag the virtual clients out of the Parking Lot and place them on the floor plan, matching their same relative location in the rooms.

  • Page 24: Testing Step 3 - Optimization

    5 GHz channels and AP location. Optimizing the channel and location of the customer’s premises equipment can result in significant performance improvements. 3. If within the timeout period a selection is not made, AirScout continues on to the next phase of testing.
  • Page 25 4. Changing the customer’s premises equipment to the optimal network channel can minimize network congestion from nearby networks and improve performance. 5. Select YES to pause the AirScout mobile application and allow the user time to change the CPE channels.

  • Page 26: Testing Step 4 - Multi-Dimensional Validation

    AirScout validation results are displayed using multi-dimensional heat maps, providing an intuitive, easy-to-understand method for visualizing results. 1. At test completion AirScout displays the signal strength in either isometric or single floor plan view. 2. Pressing the multi-dimensional mode control allows the user to choose other result...
  • Page 27 3. Slide the 2.4 / 5 GHz switch to toggle between frequencies. 4. Press a client on the multi-dimensional heat map to display room performance metrics.
  • Page 28 Congestion Congestion, defined by 802.11 as visible network traffic, is displayed on the client room performance metrics menu. AirScout measures congestion due to other networks operating on the same channel competing for radio resources. 1. Selecting the correct 2.4 GHz and 5 GHz CPE channel is the most effective solution for minimizing congestion.
  • Page 29 Access Point Created Congestion and Interference As stated earlier, congestion and interference are caused by other Wi-Fi networks operating on the same or adjacent channels. Viewing the AP information that AirScout uses to assist in selecting the optimal channel can be informative.

  • Page 30: Testing Step 5 - Test Results

    Press SAVE AND CLOSE JOB and follow the instructions to save results to the Greenlee Cloud Service. Note: AirScout requires a connection to Greenlee’s Cloud Service or the creation of an independent cloud service in order to obtain device firmware updates, store results and retrieve results on the tablet.

  • Page 31: Qoe - Quality Of Experience

    QOE – QUALITY OF EXPERIENCE The AirScout Quality of Experience (QoE) score is a measure of the customer’s experiences with services such as video streaming, audio streaming, gaming, web browsing, etc., delivered over their Wi-Fi network. To determine QoE, AirScout analyzes multiple environmental parameters related to signal quality, congestion, interference and bandwidth.
  • Page 32 QoE Score = Good (4.9 – 4) A QoE Score of 4.9 – 4.0 is obtained when: • Signal quality degradation is minor to none, permitting operation at a high 802.11 MCS Index • Congestion – Minor to None • Interference – Minor to None •...

  • Page 33: Service Level Agreement Analysis

    - QoE > 0 Customer experience will be awful for all but the lowest bandwidth services SERVICE LEVEL AGREEMENT ANALYSIS AirScout can evaluate the bandwidth coming into the premises, defined by the service level agreement (SLA) and the customer’s Wi-Fi bandwidth utilization. If AirScout determines the SLA cannot support the customers bandwidth requirements, AirScout notifies that a bandwidth limitation exists.

  • Page 34: Results

    1. Press Reports, located in the lower function bar. 2. Press Recent Reports to display recently saved reports. 3. Press Search Reports to search the Greenlee Cloud Service for saved reports by work order number or by customer information. Note: AirScout requires a connection to Greenlee’s Cloud Service or the creation of an independent cloud service in order to obtain device firmware updates, store results and retrieve results on the tablet.

  • Page 35: Firmware - Updating Airscout Devices

    FIRMWARE – UPDATING AIRSCOUT DEVICES The AirScout mobile application alerts the user when new device firmware is available. Prior to updating the AirScout ASM300 and ASC300 firmware, ensure the tablet is connected to the master device and all client devices are connected to the master. ASC300...
  • Page 36 6. All ASC300 devices need to be at the same firmware version. Use the firmware update process to bring all ASC300 devices to the same firmware version. Note: AirScout requires a connection to Greenlee’s Cloud Service or the creation of an independent cloud service in order to obtain device firmware updates, store results and retrieve results on the tablet.

  • Page 37: Settings

    SETTINGS The AirScout mobile application allows the user to change settings related to the Greenlee Cloud Server and Configurations. 1. Press Settings, located in the lower function bar. 2. Press Cloud Server to view or change the Greenlee Cloud Server login credentials.
  • Page 38 4455 Boeing Drive • Rockford, IL 61109-2988 • USA • 815-397-7070 An ISO 9001 Company • Greenlee Textron Inc. is a subsidiary of Textron Inc. Canada International Tel: 800-435-0786 Tel: 800-435-0786 Tel: +1-815-397-7070 Fax: 800-451-2632 Fax: 800-524-2853 Fax: +1-815-397-9247 UK (EMEA) Greenlee Communications Ltd.

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