If You Need Help - Zoom 5352 Quick Start Manual

•
®
Approval information for CableLabs, Comcast, Cox, and CableOne is available at
www.zoomtel.com/cableOK
For additional Troubleshooting Tips see the User Manual at www.zoomtel.com/5352manual

If You Need Help

We encourage you to register your product and to notice the many support options available from Zoom.
Please go to www.zoomtel.com/techsupport From here you can register your modem and/or contact
tm
our technical support experts and/or use our intelligent database SmartFacts and/or get warranty
information.
US: (617) 753-0963
Return of Defective Units
Please contact your local distributor or retailer for factory-authorized repair or replacement of your in-
warranty defective product. If you are unable to reach your distributor or retailer, you can contact Zoom
Factory Customer Service in the United States by calling: (617) 753-0023
Please note that you are responsible for any charges (including brokerage or customs and duties)
associated with shipping the defective unit to Zoom for repair. During the first year Zoom will pay return
ground shipping to the customer in the U.S. and U.K. After the first year you may be required to pay a
shipping and handling fee. Any applicable customs, duties and brokerage charges to import the product
are your responsibility.