Problem and possible solutions
An external audio source is connected, but not played.
For plugged connections: Ensure that the device is
■
fully connected.
For wireless connections: The device has not been
■
paired. Refer to section "Pairing Bluetooth devices".
More than one audio device is connected and
■
another connected audio device has a higher
priority. Unplug unused audio device or press
to stop wireless audio streaming from unused
audio devices.
Cannot toggle between transmitters.
Only one transmitter has been paired. Pair both
■
transmitters.
Ensure that both transmitters are within operating
■
distance.
At least one transmitter is a third-party transmitter.
■
Toggling between transmitters works only for our
transmitters.
Consult your Hearing Care Professional if you encounter
further problems.
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