Troubleshooting; Battery Problem - Dell Latitude 13-7350 Series User Manual

Troubleshooting

Battery problem

Problems
Battery does not charge
Battery drains quickly even
when the tablet is in Standby
mode
30
Possible causes
The tablet's temperature is below 0 °C
or higher than 40 °C.
The battery or power adapter is
damaged.
If the tablet is not in the range of a
network it can connect to, the tablet
continues to send out signals to locate
a base station and drains the battery.
11
Possible solutions
• Unplug the Dell AC power
adapter from the wall and
verify that the outlet is
functioning.
• Check all cable
connections and plug
back into the wall, then
back into the tablet.
• Check the AC adapter LED
light to ensure if the AC
adapter is working.
• Check all connectors to
ensure proper
connectivity.
If the AC adapter works and
the battery does not charge,
try to:
• Remove and re-insert the
battery to ensure the
battery fits to its
connectors properly.
• Replace with another
battery, if available.
NOTE: The tablet battery
requires about 4 hours to
fully charge.
Charge the battery in an
ambient temperature
between 0 °C to 40 °C.
Contact a Dell authorized
reseller to replace the battery
or power adapter.
• Temporarily turn off the
tablet.
• Move the tablet in range
of a network it can