Troubleshooting - Dell Portable Backup Hard Drive User Manual

Troubleshooting

This section is designed to walk you through troubleshooting steps in
order to identify solutions to commonly experienced issues with USB-
connected external drives.
Issues and Solutions
Steps Symptom
1 Drive is not recognized
by the system
2 Slow data transfer rate
3 AutoPlay not popping
up
Solution
Check the USB connection.
a
Disconnect and re-connect to a
different USB port.
Check the connection between the
b
PC and the drive. The hard drive
LED should turn on if the hard drive
is receiving adequate power.
Check the USB 3.0 data cable, or try
c
using an alternate cable.
Ensure that the drive is connected to a USB
3.0 port. Refer to the user guide of your
computer manufacturer to determine the
location of the USB 3.0 ports on your
computer.
Check the AutoPlay settings in
a
Windows.
Open AutoPlay by clicking the Start
b
button, and then clicking Control
Panel. In the search box, type
autoplay, and then click AutoPlay in
the options.
To turn AutoPlay on, select the Use
c
AutoPlay for all media and devices
checkbox.
Troubleshooting 10