Basic Troubleshooting - Sonos BRIDGE Product Manual

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Sonos BRIDGE Back
Ethernet switch connectors (2)
AC power (mains) input

Basic Troubleshooting

Warning: Do not open Sonos products as there is a risk of electric shock. Under no
circumstances should Sonos products be repaired by anyone other than an authorized Sonos
repair center, as this will invalidate the warranty. Please contact Sonos Customer Support for
more information.
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn't remedy the problem, or
you are not sure how to proceed, please contact the Sonos Customer Support team and we'll be happy to help.
Sonos product(s) not detected during setup
• Check to make sure the power cord is properly seated.
• A network issue may be preventing the product from connecting to your Sonos system. If this is a wireless Sonos
product, try moving the Sonos products closer together, or use an Ethernet cable to hard wire the product to your router
temporarily to see if the problem is related to wireless interference.
If you encounter this message while a Sonos product is connected to your router, you can try the steps below to resolve this
issue. If you are still experiencing problems, please contact Sonos Customer Support.
Use an Ethernet cable (supplied) to connect to a router, computer, or additional network
device such as a network-attached storage (NAS) device.
Use the supplied power adapter to connect to power outlet (using a third-party power
cord will void your warranty). Be sure to use the proper power adapter for your country.
Product Guide