LG LDK SYSTEM Installation And User Manual
LG LDK SYSTEM Installation And User Manual

LG LDK SYSTEM Installation And User Manual

Lg ez phone installation guide

Advertisement

'ez Phone'
Installation and User Guide
Model: LDK system
Issue 1.0A
2004.09.03
LG Electronics Inc

Advertisement

Table of Contents
loading

Summary of Contents for LG LDK SYSTEM

  • Page 1 ‘ez Phone’ Installation and User Guide Model: LDK system Issue 1.0A 2004.09.03 LG Electronics Inc...
  • Page 2: Revision History

    2003.8.10 - SLT, DECT with ez Phone - Favorite (Schedule Dial Window) manual update 2003.9.10 - Add Functionality(Camp on, msg wait, etc)- For LDK 100,300, 600 2003.10.10 - Modified normal popup window manual (Blind transfer-> Transfer) 2003.11.05 - Modified Option window for Searching way) – B.0Ad - Auto ACNR for Busy of External outgoing call (Schedule Dial) –...
  • Page 3: Table Of Contents

    ‘ez Phone’ ‘EZ PHONE’ ... 1 GENERAL DESCRIPTION ... 6 INTRODUCING EZ PHONE (LDK SYSTEM) ... 6 1.1. Overview ... 6 HARDWARE / SOFTWARE REQUIREMENT ... 8 2.1. Hardware Requirement ... 8 2.2. Software Requirement ... 8 2.3. Connections... 9 INSTALLING1 (LDK TSP)...
  • Page 4 ‘ez Phone’ Log – View... 49 1.10 Favorite (Schedule Dial Window) ... 50 ETC WINDOW ... 52 Flex Button Assignment Dialog ... 52 VMIB Dialog... 53 Customize Dialog... 53 2.4 Option Dialog... 56 Always On Top... 60 Import Outlook Contacts Into My Own Address Book ... 61 Export My Own Address Book Export to Outlook ...
  • Page 5 ‘ez Phone’ Vimb and Msg wait Notification ... 69 My station program( in menu) ... 70 Auto ACNR(Schedule Dial Window)... 70 SMS OVER GSM ... 71 MODIFIED FEATURE (INTEGRATION VERSION) ... 74 Issue 1.0A...
  • Page 6: General Description

    LDK-PCPHONE includes a various value added features to integrate Computer and Telephone, to manage all the details associated with telephone business. With LDK-’ez Phone’ ’s Graphical User Interface, you can easily use the following features;...
  • Page 7 ‘ez Phone’ There are two types of ez Phone version. One is an entry; the other is a deluxe. Please refer to the below table for each version’s function. Entry Local DB, Capacity Limit Basic DKTU feature Individual DB Screen Pop w/local DB Call Log : Max 20 Received, Missed, Dialed Click &...
  • Page 8: Hardware / Software Requirement

    1) PC: Window 98 or higher ez Phone Program (CTI Application) 2) Dao35Registor.exe 3) To make the connection between the ‘ez Phone’ and your telephone (LDK), you have to install LG TAPI-driver packed together. Win 98, Windows NT, Window 2000 Win Me, Window XP home, pro.
  • Page 9: Connections

    ‘ez Phone’ 2.3. Connections 1st Party (For LDK 24 Only) - NeXer The following Figure 1 describes the Interface Block Diagram of LDK 24 Main System Unit. LDK 24 [Figure 1] LDK – ‘ez Phone’ System Block Diagram (1st Party)
  • Page 10 ‘ez Phone’ 3rd Party (LDK 100,300,600 Only) The following Figure 3 describes the Interface Block Diagram of LDK-300 Main System Unit, DTIB, Normal Keyset, CTI Server, and PC. Telephone Call [Figure 3] LDK - – ‘ez Phone’ System Block Diagram (3rd Party) CTI Server should set each user for ez Phone line assignment This method is different from LDK –24 line assignment.
  • Page 11: Installing1 (Ldk Tsp)

    (LDK TSP) You must Setup TSP File First. 1st Party You should install LDK TSP to your computer. 3rd Party You should install LDK TSP to CTI server pc. If you setup TSP, the following wizard is appeared. Issue 1.0A...
  • Page 12 ‘ez Phone’ If you want to install the TSP, Click [Yes]. If you click [No], Setup is canceled. If you click [Yes], setup is complete. Click [OK], you will see the next dialog. Then, Click My Location and press [Edit] button. Then, you will see the below Dialog. This is very important to make Co line call with ‘ez Phone’...
  • Page 13 Loop Code should be set in your desktop PC for making external call)- Both of 1 LDK SYSTEM adds this number when make Co line Call. EX) A number which is saved in your address book or any other number is over than 6 char, ‘ez Phone’...
  • Page 14 ‘ez Phone’ Issue 1.0A Click [Advanced] tab. After selecting [Telephony Service Provider for LDK], click [Configure…] ** Important Note 1) LDK TSP Install guide should be referred when you install TSP on your PC...
  • Page 15 ‘ez Phone’ Issue 1.0A In this dialog, you should set In above dialog, select LDK system(LDK SYSTEM), service mode(1st, 3rd). IP Address is the IP of LDK SYSTEM After setting, click [Apply] or [OK] button. Setup is complete. Once more, after changing some value, you should restart computer...
  • Page 16: Installing2 (Dao)

    ‘ez Phone’ Installing2 (DAO) Remark: DAO Set up program should be run by user If you meet the error message “Internal application error” when you start ez Phone, install ‘Dao35Redist.exe’. “Dao35Redist.exe” installation file is existed in ez Phone installation folder. Do not cancel this procedure.
  • Page 17 ‘ez Phone’ Issue 1.0A...
  • Page 18 ‘ez Phone’ Issue 1.0A...
  • Page 19 ‘ez Phone’ Issue 1.0A...
  • Page 20 ‘ez Phone’ Issue 1.0A Starting ‘ez Phone’ Installation. In above dialog, select ‘ez Phone’ Type(Entry or Deluxe) For Entry ( Basic Call Control, Own Address Book) For Deluxe ( All Entry’s Feature and Email, Outlook Contacts, Gold Mine, ACT DB , Filtering and so on. * For more detail function, please refer to Table 1.
  • Page 21 ‘ez Phone’ Issue 1.0A Start [Install] button ‘ez Phone’ Setup Complete...
  • Page 22 ‘ez Phone’ ** Note (This is only for LDK – 24 1 Before you run the ‘ez Phone’ Program, you must check LDK SYSTEM Web Admin. The below screen is for Station CTI Setting of LDK SYSTEM. The IP address of your PC should be set into input box Then everything’s done for serve.
  • Page 23: User Feature Description

    In this part, a main window, 6 sub windows and menu will be described. It’s an initial display shown below. A user doesn’t need to select his station number to register into the program but LDK SYSTEM – ‘ez Phone’ automatically select a correct line that assigned to your Desktop PC.
  • Page 24 ‘ez Phone’ There are two types of ez Phone version. The limited functionality for Entry version is followed below. Entry Version: Functionality: New Database Creation (Access, Excel) Call control(make call, hold call, park/unpark, transfer) Import DB (Access, Excel) Export DB (Access, Excel) Print Address book Forward (Internal, Off-net, VMIB)
  • Page 25: Main Window

    ‘ez Phone’ Main Window 1.1 Menu File A. New DB MS ACESS. (MDB) MS EXCEL. (XLS) B. Import DB Outlook. Gold Mine iii. ACT! ACESS. EXCEL. C. Export DB Outlook. Gold Mine iii. ACT! ACESS. EXCEL. D. Print E. Print Setup F.
  • Page 26: Top Toolbar

    ‘ez Phone’ Tools A. Outlook Launch Phase II Only B. Short Cut Display C. Customize D. Option E. Always on top F. Send SMS to Mobile Phase III Only G. Key Mapping Phase III Only About A. About ‘ez Phone’ 1.2 Top Toolbar * My Status (For Mouse Operation Partially) A.
  • Page 27 ‘ez Phone’ Short Cut (For Short Cut Operation with Tab) Show you Short Cut * Note1: The window focus should be in the edit box to use short cut key. About some short cut, the focus is [Ctrl + ‘+’ or ‘P’], [Ctrl + ‘-‘ or ‘U’], not necessary.
  • Page 28 ‘ez Phone’ New DB or Export DB from or to Access(MDB) 1. Keep office 97(access 97(MDB)) format; new database which created by menu ‘New DB’ 2. You can edit, add or delete the new file record with database engine such as access 97(office 97). 3.
  • Page 29 ‘ez Phone’ SMS OVER GSM (For Mouse Operation Partially) Send SMS Message Over GSM SMS Dialog will be shown. Simple (For Mouse Operation Partially) Make main window to simple window and also recover main window from simple window. Print (For Mouse Operation Partially) Print all of Address Book list Exit (For Mouse Operation Partially) Exit Program and Save what you have done...
  • Page 30: Bottom Toolbar

    ‘ez Phone’ 1.3 Bottom Toolbar Pad (For Mouse Operation Partially) You can send a dial button press tone when you have a connected call Just insert digit to make call or transfer call. Transfer (For Mouse Operation Partially) Just click to set transferred target in station info window or address book window with mouse then press this button or press just ‘T’.
  • Page 31 ‘ez Phone’ Hold (For Mouse Operation Partially) Hold a connected call if you have. For unhold, you click the button which has a holding call in call queue window. Park (For Mouse Operation Partially) Park a connected call if you have. You must set a Parking Place Address First then Press this.
  • Page 32 ‘ez Phone’ Forward Dialog (For Mouse Operation Partially) Note your Forward Status by Color bitmap when your station was forwarded. *Note : If your station is forwarded before running ez Phone. Ez Phone will not have the forward information. If you want ez Phone have the forward information, you clear forward and set forward again. DND Operation (For Mouse Operation Partially) Notify the Status by too kind of bitmap.
  • Page 33: Call Window

    ‘ez Phone’ 1.4 Call Window Display information of call Make Call Transfer Redirect(Blind) Transfer. (Without answering an incoming call) Normal Transfer. (When there is a connected call) New incoming call arrived Display information to ‘Call State Window’ (STATE 1) Incoming Call * STATE 1 Click or Enter (Connected) Display information to ‘Connection window’...
  • Page 34 ‘ez Phone’ (STATE 1.1) Connected * STATE 1.1 Set Target first and Press [Shift + Enter] or Click Transfer Button on the bottom tool bar (Normal Transfer) Hold and make call (STATE 1.1.1) Normal Transfer *STATE 1.1.1 On Hook or Press Mon or [Ctrl + E] Transfer Completed.
  • Page 35 ‘ez Phone’ * STATE 1.1 Click Hold Button on the bottom tool bar Hold the connected call. (STATE 1.1.2) Hold * STATE 1.1.2 Click Call State window that has a hold call re-connection call STATE 1.1 Issue 1.0A...
  • Page 36 ‘ez Phone’ Issue 1.0A Make New Call Set target with inserting number into Edit box or selecting target by mouse click [ENTER] or double click make New Outgoing Call. STATE 2 (Outgoing Call) * STATE 2 Click Call State window that has an Outgoing call Outgoing Call Drop Make Call By Name ** Can also Transfer by Name...
  • Page 37 ‘ez Phone’ ** Note 1 The input number less than 5 characters may be an internal call number by ‘ez Phone’. If you want to avoid this, set number like follow example. EX ) 0/4512 ( In this case, 0 means the loop) ** Note 2(About CO line) If input number over than 5 characters may be added with loop automatically EX) 123-456-4666(Input Phone Number)
  • Page 38 ‘ez Phone’ Issue 1.0A This Window indicates matching item what you search. After that, just Enter make call or other operation.
  • Page 39 ‘ez Phone’ Park or Unpark the connected call *PARK [Ctrl + ‘+’ or ‘P’] or click Park button on the bottom toolbar. Parking area should be empty to park connected call. (eg.601) *UNPARK [Ctrl + ‘-‘ or ‘U’] parked call should be existed in the parking area(eg.601) Note 1 : If you pc is note book, ‘+’...
  • Page 40 ‘ez Phone’ Issue 1.0A Mouse click easy Transfer If this edit box is empty. (Condition 1) (Station Window) Transfer to other station(ex, Station 18) (Condition 1-> Click a station icon by mouse) or (Address Window)Transfer to off-net co line(ex, 131-235-5420) (If station window type is ‘report’, transfer operation is same as address book transfer) (Condition 1->...
  • Page 41: Information Window

    ‘ez Phone’ Issue 1.0A 1.5 Information Window Display all information of the connected or ringing call. If calling from you don’t have in your address book or Outlook contacts, you can save the information indirectly with using this information window. If the call is for internal call you cannot delete record. Only saving is ok.
  • Page 42: Message Window

    ‘ez Phone’ 1.6 Message Window (The numbers of character are 21 for 1 Send a short message to Keyset or other ez Phone User or Attd. Display the received short message from other ez Phone User or Attd. (Keyset Message View) Usage Select Station by mouse.
  • Page 43 ‘ez Phone’ Issue 1.0A Type Message Press Send button or [CTRL + ENTER] When you’ve got Message Form Other Station...
  • Page 44: Station Information Window

    4 Different types display (Icon, Small Icon, Report, list) LDK 24 1 Stations are displayed automatically. (A station state is changed automatically. LDK 100, 300, 600 1 not changed) LDK 100, 300, 600 3 changed automatically) Stations are not displayed automatically. (A station state is Stations are displayed automatically.
  • Page 45 ‘ez Phone’ Issue 1.0A Get Outlook Schedule. (‘Ctrl + S’, S) Do Not this operation if outlook is not installed. If do, error may be occurred.
  • Page 46 ‘ez Phone’ Station Popup window Tips: Without pressing control key, you can use the operation. Just pressing ‘E’ with Ctrl +’E’ Just pressing ‘S’ with Ctrl +’S’ Just pressing ‘M’ with Ctrl +’M’ And so on. Edit Station Information (‘Ctrl + E’ or ‘E’) You can edit the station data.
  • Page 47: Address Book Window (Own Db Address)

    ‘ez Phone’ 1.8 Address Book Window (Own DB Address) Registration New DB Edit Existed DB Delete Exited DB Make Call by Click or Enter Send email by Click or Enter Column Size or field can be customized * Note: Unreasonable long string for each column may cause some display problem or Database Error.
  • Page 48 ‘ez Phone’ Address Popup windows Tips: Without pressing control key, you can use the operation. Just pressing ‘E’ with Ctrl +’E’ Just pressing ‘O’ with Ctrl +’O’ Just pressing ‘R’ with Ctrl +’R’ Column Field Option windows You can hide some field At least one of phone number should be checked.
  • Page 49: Log - View

    ‘ez Phone’ 1.9 Log – View Call History is listed up Delete Exited Log Make Call by Click or Enter Filtering by In/Out or Internal/External Connected/Not Connected Record or stop record by Option Filtering by attribute EX) Stop Log and Filtering by Outgoing. Issue 1.0A...
  • Page 50: Favorite (Schedule Dial Window)

    ‘ez Phone’ 1.10 Favorite (Schedule Dial Window) Calls reserved are listed up 3 State ( Past, Ready, On) If On, ‘Confirm Pop up’ will be shown up You can make a call reservation here also Insert Data and Press [INS] Key Remove Key : Delete one of list that you don’t need.
  • Page 51 ‘ez Phone’ Issue 1.0A Call Reservation Call Pop Up Window. 1. Notify First with Dialog 2. Press Ok Make reserved Call 3. Press Cancel Cancel reserved Call.
  • Page 52: Etc Window

    The number of button is fixed as 24. (LDK 24 1 The number of button is the number of your keyset button number. (LDK 100, 300, 600 3 Party) (Not supported current version) 1.
  • Page 53: Vmib Dialog

    ‘ez Phone’ 2.2 VMIB Dialog Message Play or Record Easy management VMIB Display the number of VMIB Msg left Same as normal window. # and SAVE button is only for “User greeting” recording. Do not use them for other function. 2.3 Customize Dialog 1.
  • Page 54 ‘ez Phone’ 2. Black List Call Filtering Do Not Filtering (Filtering by Bell Sound if sound is set) *Note: In this case, ez Phone filters VIP, Black or Normal with sound files if you registered in the edit box By DND (Black List Call is arriving *Note: This functionality can not be used for attendant station By Forward VMIB (Black List Call...
  • Page 55 ‘ez Phone’ 3. Outlook * Checking and unchecking means ‘Enable’ and ‘Disable’ * If you check ‘Check Box’, the operation is activated. Auto launch Outlook when ‘ez Phone’ is starting. If you check ‘Auto Start’, Outlook program is will be started when ez Phone is starting.
  • Page 56: Option Dialog

    ‘ez Phone’ 3. Log – View Option Check Internal (Internal Call record) Check External (External Call record) Check Outgoing (Outgoing Call record) Check Incoming (Incoming Call record) Set Max Log-View list’s Count (default 20) If you check the check box, the call according to check box will be left on ‘Log-View window’...
  • Page 57 ‘ez Phone’ Normal Popup If check the check box, this window is not disappeared after answering a call. If not, it is disappeared. The Normal Pop Up Window is shown at Window Task Bar(Bottom) You Can Answer, Transfer, Redirect Transfer Call without Main window Create contact and show contact.
  • Page 58 Ex) Spain-> 00, Korea -> 001, Italy -> 39 Sample:(00 means international call access digit : These rules will filter a prefix from a telephone number. Ex) you dial 1234567890, but system makes the number to In this case you need to insert ‘1079’ to make same number for matching addressed phone number.
  • Page 59 ‘ez Phone’ Issue 1.0A You can choose one of popup timing. ** When popup timing is ringing or connected** For a call ringing or connected, contact popup will be displayed if contact is existed automatically. If not, contact popup won’t be displayed. In this case there is not button to create a new contact of unknown CLI.
  • Page 60: Always On Top

    ‘ez Phone’ Outlook contacts If the connected call or ringing number is existed in Outlook Contacts If call CLI is resisted, the outlook contact popup window can be displayed. The popup timing is depended on “popup timing option” and “Display DB” 2.5 Always On Top Place ‘ez Phone’...
  • Page 61: Import Outlook Contacts Into My Own Address Book

    ‘ez Phone’ 2.6 Import Outlook Contacts Into My Own Address Book 1. Import Outlook DB # Result Import from Outlook Contacts into ‘ez Phone’ Address Book Note : Should be selected Contacts Folder of Outlook program. Recommendation(for outlook): For fast operation related with outlook contact you should import outlook contact. 2.
  • Page 62: Export My Own Address Book Export To Outlook

    ‘ez Phone’ 2.7 Export My Own Address Book Export to Outlook Set check before exporting data to other Database format Export to Outlook Contacts Folder from ‘ez Phone’ Address Book Note : Should be selected Contacts Folder of Outlook program. Issue 1.0A...
  • Page 63 1~ 6 Same 7. If you want add one more party, press ‘prepare’ and ‘dial’. 8. If the called party answer, press ‘Add Conf’ 9. 7~ 8 repeat. * Remove and error correction is same with LDK 24 conference. Issue 1.0A...
  • Page 64: Tips

    ‘ez Phone’ 3 Tips ‘ez Phone’ can be handle without mouse except Menu, Top Tool Bar and Bottom Tool Bar. As you know, any window control operation needs to have a focus to use tab or enter key operation and so on. 3.1 Focus (F1, F2, F3, F4) If one of windows has a window focus, you can set window focus any control(ex.
  • Page 65: Sub Window Focus (Ctrl + Tab)

    ‘ez Phone’ Issue 1.0A 3.2 Sub Window Focus (Ctrl + Tab) When the bottom window has the window focus, you can change sub window’s position by using [ctrl + tab]...
  • Page 66: Make Call Without Using 'Ez Phone' Window

    ‘ez Phone’ 3.3 Make Call without using ‘ez Phone’ Window. You can make a call with selecting a number string The first step is to select a number string and then to press The second step is to just press Ctrl + Shift + D 3.4 Task Bar State 1.
  • Page 67: Lock Key Missing Message Box

    ‘ez Phone’ 3.5 Lock Key Missing Message Box 1. If there is no lock key for ‘‘ez Phone’’, you will meet the below message box. 2. If you meet this message box, please contact the local dealer for ‘ez Phone’ lock 3.6 SLT and DECT.
  • Page 68: Addition(Integration Version)

    ‘ez Phone’ 4 Addition (Integration Version) – Over Phase II 1.1 Operation for internal outgoing call (when ring back) Left button clicking is for drop the call. Right button clicking gives you more operations (Hang up, Message wait) 1.2 Operation for internal outgoing call(when busy) Left button clicking is for drop the call..
  • Page 69: Operation For Connected Status

    ‘ez Phone’ 1.3 Operation for connected status No operation for left mouse clicking Right button clicking gives you ‘hang up’ operation 1.4 Vimb and Msg wait Notification If new message is arrived, the icon will be blink. And press the icon you can see what’s new and can control them. Left side button is for VMIB and right side button is MSG wait.
  • Page 70: My Station Program( In Menu)

    ‘ez Phone’ 1.5 My station program( in menu) Wake up, Password setting, Background music and so on. Each attribute is displayed on bottom when you press the button. Then you can change or set data. The message ‘Operation success’ means correct data Press ‘New setting apply’...
  • Page 71: Sms Over Gsm

    ‘ez Phone’ 1.7 SMS OVER GSM Ez Phone can send SMS to Mobile Phone Step 1: Drag Icons with mouse and Click Right Mouse button and then Click ‘Send SMS to Mobile ( For Station Window) Step 1’:Check the check box and Click Right Mouse button and then Click ‘Send SMS to Mobile ( For Address book Window) Step 2: The targets will be into SMS Sending Dialog.(You can set target directly with insert button on SMS Sending Dialog.
  • Page 72 ‘ez Phone’ SMS Previous Setting You should restart ez Phone when any setting changed. Right status for sending Wrong status for sending 1. Master PC (Master PC can be ez Phone or ez Attd) If your computer has SMS Modem or connection to SMS service hardware. Check Master PC check box (File Sharing Type) a) File Sharing Type(Innocom GSMline SMS should be set to send message)
  • Page 73 ‘ez Phone’ Issue 1.0A 2. Client PC (Client PC can be ez Phone or ez Attd) If your computer is client of Master PC that has SMS Modem or connection to SMS service hardware. Check Client PC check box Just Set Master PC IP Address.
  • Page 74: Modified Feature (Integration Version)

    ‘ez Phone’ 5 New and Modified Feature (Integration Version) 1.1 Option Window ) Search Option(Phase II 2.0Ah Over) Search option is added two features for searching list for station info and address book. Characters(Station name, First Name , Last Name) Phone Number If you want to search list with the first character matching, select ‘Search from first’...
  • Page 75 ‘ez Phone’ 2) Top Toolbar Option (Phase III Only) 1. Short Cut Show Short Cut Icon 2. Recorder Link Show Recorder Link Icon Set this button down program Issue 1.0A call recording...
  • Page 76 ‘ez Phone’ 3) Recording Link(To send data to call recording program) Condition 1. When you have a connected call on ez Phone 2. a) Call Recording program is installed and running on window. ez Phone send data(phone number, first name, last name) Call Recoding program will update the data and starting recording b) Call Recording program is installed and not running on window.
  • Page 77 ‘ez Phone’ Issue 1.0A 6) Conference Room(Phase III Only) Your can make, join and delete the conference room.
  • Page 78 ‘ez Phone’ 7) Key mapping(Phase III Only) You can change key mapping. Make sure the focus on the window that the key is valid. 8) Default Text For Email(Phase III Only) Below message will be inserted the email client automatically Issue 1.0A...
  • Page 79 ‘ez Phone’ Issue 1.0A This is today note. (Phase III Only) (Phase II ) Note is not based on day. You can save the text for each day...
  • Page 80 ‘ez Phone’ Joint Conference room or transfer Conference room. Make sure the password. If there is no password just number(eg. 570) is enough. If the password existed, add the password after number with ‘/’ Conference room call only supports ‘dial’ and ‘hang up’ (Phase III Only) Issue 1.0A...
  • Page 81 ‘ez Phone’ Drag and Drop Conference 1. Drag station or address book and drop for conference.(First member) 2. If call member is over then 3, press Pre Add Conf and do drag & drop. Call(Phase III Only) Issue 1.0A...
  • Page 82 ‘ez Phone’ Issue 1.0A Quick Operation(Phase III Only) User can dial directly with tray icon right pop-up menu when ez Phone window is minimized.
  • Page 83 ‘ez Phone’ About Slave Station ez Phone works with only Master Station, so ‘Call log’ and ‘Call Information’ of Slave is not supported . About MS Office Security( Service pack is installed) If you meet the follow message box from MS Outlook when importing or exporting ‘Contact’ or ‘Schedule’.

This manual is also suitable for:

Ez phone

Table of Contents