Page 1: Table Of Contents
Table of Contents Introduction Instrument Cluster Warning lights and chimes Gauges Message center Entertainment Systems AM/FM stereo with CDX6/MP3 Auxiliary input jack (Line in) USB port Satellite radio information Navigation system SYNC Climate Controls Dual automatic temperature control Navigation system based climate control Rear window defroster Lights Headlamps...
Page 2 Table of Contents Locks and Security Keys Locks Anti-theft system Seating and Safety Restraints Seating Safety restraints Airbags Child restraints Tires, Wheels and Loading Tire information Tire inflation Tire Pressure Monitoring System (TPMS) Vehicle loading Trailer towing Recreational towing Driving Starting Brakes AdvanceTrac...
Page 4: Introduction
For more information on Ford Motor Company and its products visit the following website: • In the United States: www.ford.com •...
Page 5 Introduction Protecting the environment We must all play our part in protecting the environment. Correct vehicle usage and the authorized disposal of waste, cleaning and lubrication materials are significant steps towards this aim. Information in this respect is highlighted in this guide with the tree symbol.
Page 6 Introduction Normal vehicle operation Starting: Turn the ignition key to the start position while your vehicle is in P (Park). The green “Ready Indicator” light will appear in the instrument cluster, letting you know that the vehicle is ready for driving. The engine may not start because this Hybrid vehicle is equipped with Silent Key Start (SKS).
Page 7 Introduction Since engine speed is controlled by the transmission, it may seem elevated at times. This is normal hybrid operation and helps deliver fuel efficiency and performance. Neutral: It is not recommended to idle the vehicle in N (Neutral) for extended periods of time because this will discharge your high voltage battery and decrease fuel economy.
Page 8 Introduction Engine: The engine speed in your hybrid is not directly tied to your vehicle speed. Your vehicle’s engine and transmission are designed to deliver the power you need at the most efficient engine speed. During heavy accelerations, your hybrid may reach high engine speeds (up to 6000 RPM).
Page 9 Introduction Additional Tips: • Do not carry extra loads • Be mindful of adding external accessories that may increase aerodynamic drag • Observe posted speed limits • Perform all scheduled maintenance • There is no need to wait for your engine to “warm up”. The vehicle is ready to drive immediately after starting Refer to Essentials of good fuel economy in Maintenance and Specifications chapter for more fuel saving tips.
Page 10 Introduction Question Answer Why does my engine In order to ensure that the climate control stay ON when it’s system can begin heating the cabin and/or extremely cold defrosting the windshield as soon as a driver outside? requests it, the engine coolant temperature has to be kept sufficiently hot.
Page 11 Introduction Question Answer Can I put E10 or Your hybrid vehicle can use E10 (10% ethanol, E85 in my vehicle, 90% gasoline) fuel, but you may notice slightly and how will it affect reduced fuel economy because ethanol contains my fuel economy? less energy per gallon than gasoline.
Page 12 In order to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may...
Page 13 EDR. Ford Motor Company and Ford of Canada do not access event data recorder...
Page 14 WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that you use extreme caution when using any device or feature that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle.
Page 15 Introduction EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE SPECIFIC INFORMATION For your particular global region, your vehicle may be equipped with features and options that are different from the features and options that are described in this Owner’s Guide. A market unique supplement may be supplied that complements this book.
Page 16 Introduction These are some of the symbols you may see on your vehicle. Vehicle Symbol Glossary Safety Alert See Owner’s Guide Fasten Safety Belt Airbag - Front Child Seat Lower Airbag - Side Anchor Child Seat Tether Brake System Anchor Anti-Lock Brake System Parking Brake System Brake Fluid -...
Page 17 Introduction Vehicle Symbol Glossary Power Windows Power Window Lockout Front/Rear Child Safety Door Interior Luggage Lock/Unlock Compartment Release Panic Alarm Engine Oil Engine Coolant Engine Coolant Temperature Do Not Open When Hot Battery Avoid Smoking, Flames, Battery Acid or Sparks Explosive Gas Fan Warning Maintain Correct Fluid...
Page 18: Instrument Cluster
Instrument Cluster WARNING LIGHTS AND CHIMES 60 100 120 mpg: 5 7 1 . POWER 0000000.0mi Trip A km/h miles to 4 5 6 0000.0mi Warning lights and gauges can alert you to a vehicle condition that may become serious enough to cause extensive repairs. A warning light may illuminate when a problem exists with one of your vehicle’s functions.
Page 19 Instrument Cluster has recently run down or been disconnected. If the vehicle does not need I/M testing, do nothing. The vehicle is designed to check the emission control system during normal driving. If the vehicle needs I/M testing, refer to the Readiness for Inspection/Maintenance (I/M) testing section in the Maintenance and Specifications chapter.
Page 20 Instrument Cluster WARNING: Driving a vehicle with the brake system warning light on is dangerous. A significant decrease in braking performance may occur. It will take you longer to stop the vehicle. Contact your authorized dealer as soon as possible. Driving extended distances with the parking brake engaged can cause brake failure and the risk of personal injury.
Page 21 Instrument Cluster Safety belt: The warning light illuminates momentarily when the ignition is turned to the on position. Illuminates to remind you to fasten your safety belt. A Belt-Minder chime will also sound to remind you to fasten your safety belt. Refer to the Seating and Safety Restraints chapter to activate/deactivate the Belt-Minder chime feature.
Page 22 Instrument Cluster malfunction with the charging system. Contact your authorized dealer as soon as possible. This indicates a problem with the electrical system or a related component. Engine oil pressure (RTT): Illuminates when the oil pressure falls below the normal range. The message center displays LOW OIL PRESSURE when the engine oil level is low.
Page 23 Instrument Cluster AdvanceTrac off: Illuminates when AdvanceTrac has been disabled by the driver. Refer to the Driving chapter for more information. Low tire pressure warning: Illuminates to warn you when your tire pressure is low. If the telltale remains on solid at start up or while driving, the tire pressure should be checked.
Page 24 Instrument Cluster Throttle Control/Powertrain malfunction (RTT): Illuminates when a powertrain fault has been detected. If the indicator stays on or continues to come on, contact your authorized dealer as soon as possible. Door ajar (RTT): Displays when the ignition is in the on position and any door is not completely closed.
Page 25: Gauges
Instrument Cluster GAUGES Your vehicle is equipped with an LCD (liquid crystal display), reconfigurable instrument cluster. You can choose from four information levels, and also customize certain options within each level. The instrument cluster also comes with a demo mode and tutorial feature to demonstrate the four instrument cluster levels.
Page 26 Instrument Cluster Enlighten instrument cluster (standard cluster shown, metric similar) 60 100 120 mpg: 5 7 1 . 0000000.0mi Trip A km/h x1000 miles to 4 5 6 0000.0mi Displays unique hybrid vehicle gauges, along with many of the familiar gauges from a conventional gasoline vehicle.
Page 27 Instrument Cluster Engage instrument cluster (standard cluster shown, metric similar) 60 100 120 mpg: 5 7 1 . POWER 0000000.0mi Trip A km/h miles to 4 5 6 0000.0mi The next step in hybrid vehicle information, including innovative information displays intended to educate the driver about the hybrid system.
Page 28 Instrument Cluster Empower instrument cluster (standard cluster shown, metric similar) 60 100 120 mpg: 5 7 1 . ACC PWR 0000000.0mi Trip A km/h miles to 4 5 6 0000.0mi The most information-rich display, with gauges designed to allow drivers to decide for themselves what driving behavior is most efficient at any given moment.
Page 29 Instrument Cluster Engine coolant temperature gauge: Indicates engine coolant temperature. At normal operating temperature, the level indicator will be blue and will be in the normal range (between “H” and “C”). If the engine coolant temperature exceeds the normal range, the level indicator will change to red to indicate that the engine is overheating.
Page 30 Instrument Cluster Enlighten, Engage and Empower instrument cluster levels only: The up and down arrows provide information about the energy (both stored and used) associated with the high voltage battery. The up arrow indicates battery charging, such as when extra energy is stored in the battery when coasting or braking.
Page 31 Instrument Cluster Instantaneous fuel economy gauge: The instantaneous fuel economy is displayed in miles per gallon (or liters per 100 kilometers) from 0 to 60 mpg (or 0 to 30L/100km). Your vehicle must be moving to calculate instantaneous fuel economy. If your instantaneous fuel economy is greater than 60 mpg, a “+”...
Page 32 Instrument Cluster Efficiency flowers: Indicates long term driving efficiency. The more flowers that are displayed, the more efficiently you have driven. Once earned, the flowers will remain permanently unless long term fuel efficiency is reset. Note: Flowers only appear when efficiency leaves are displayed.
Page 33 Instrument Cluster If you calculate your average fuel economy by dividing distance traveled by amount of fuel used, your figure may be different than displayed for the following reasons: • Your vehicle was not perfectly level during fill-up • Differences in the automatic shut-off points on the fuel pumps at service stations •...
Page 34 Instrument Cluster Tachometer and EV mode gauge (enlighten instrument cluster level only): When the gasoline engine is running, this gauge displays the engine speed in revolutions per minute (RPM). When the hybrid system is operating in electric vehicle mode (without the gasoline engine), EV is displayed.
Page 35 Instrument Cluster Accessory power gauge (empower instrument cluster level only): This gauge indicates electrical power demands from your vehicle’s accessory systems. Accessories such as air conditioning, headlights, and radio use power but do not contribute to propelling the vehicle. The higher the level indication on this gauge, the more accessory power is being used.
Page 36: Message Center
Instrument Cluster Trip odometer: Registers the miles (kilometers) of individual journeys. Press and release the message center INFO button until TRIP A mode appears in the display. Press the button again to select the TRIP B feature. Press the RESET button to reset.
Page 37 Instrument Cluster Info menu The top line of the display is the odometer which is always present. Repeatedly pressing the INFO button cycles the display through the following options which display on the lower line: 0.0mi INFO RESET Avg MPG 37.0 SETUP •...
Page 38 Instrument Cluster Average fuel economy Press INFO to display your average fuel economy in miles/gallon or liters/100 km. If you calculate your average fuel economy by dividing miles traveled by gallons of fuel used (liters of fuel used by 100 kilometers traveled), your figure may be different than displayed for the following reasons: •...
Page 39 Instrument Cluster The setup menu operates by use of the INFO, SETUP, and RESET buttons: • SETUP: Press to enter the setup menu. Press SETUP to scroll through the list in the active window. The list wraps back to the first item when the end of the list is reached.
Page 40 Instrument Cluster Fuel economy Use this to turn the instantaneous fuel economy gauge on or off. While Fuel Economy is highlighted, press RESET to select it and move right to highlight the following choices: • On • Off Press SETUP to scroll through the list and highlight one of the choices. Press RESET to pick the highlighted item.
Page 41 Instrument Cluster Press SETUP to scroll through the list and highlight one of the choices. Press RESET to pick the highlighted item. Units While Units is highlighted, press RESET to select it and move right to display the following: • English •...
Page 42 Instrument Cluster Autounlock This feature automatically unlocks all vehicle doors when the driver’s door is opened within 10 minutes of the ignition being turned off. While Autounlock is highlighted, press RESET to select it and move right to display the following: •...
Page 43 Instrument Cluster Press SETUP to scroll through the list and highlight one of the choices. Press RESET to pick the highlighted item. Oil life An oil change is required whenever indicated by the message center. To reset the oil monitoring system to 100% (or another value) after each oil change perform the following: While Oil Life is highlighted, press RESET to select it and move right to display the following:...
Page 44 Instrument Cluster While MyKey™ is highlighted, press RESET to cycle the message center through each of the systems being monitored: Create MyKey This feature While Create MyKey is highlighted, press RESET to select it and move right to display the following: •...
Page 45 Instrument Cluster MyKey Volume While MyKey Volume is highlighted, press RESET to select it and move right to display the following: • Limited • Not Limited Press SETUP to scroll through the list and highlight one of the choices. Press RESET to pick the highlighted item. Clear MyKey While Clear MyKey is highlighted, press RESET to select it and move right to display the following:...
Page 46 Instrument Cluster Tutorial The tutorial is a self-paced guide that provides a brief overview of instrument cluster features. Press SETUP to reach Tutorial. While Tutorial is highlighted, press RESET to start the tutorial. Use the INFO, SETUP and RESET buttons to navigate through the tutorial. Resets Press SETUP to reach Resets.
Page 47 Instrument Cluster • Some messages can be acknowledged and reset by pressing RESET. This allows you to use the full message center functionality by clearing the message. PARK BRAKE ENGAGED — Displayed when the park brake is engaged. If the warning stays on after the park brake is off, contact your authorized dealer as soon as possible.
Page 48 Instrument Cluster POWER STEERING ASSIST FAULT — The power steering system has disabled power steering assist due to a system error, service is required. SERVICE POWER STEERING — The power steering system has detected a condition that requires service. SERVICE POWER STEERING NOW — The power steering system has detected a condition within the power steering system that requires service immediately.
Page 49 Instrument Cluster TIRE PRESSURE SENSOR FAULT — Displayed when a tire pressure sensor is malfunctioning, or your spare tire is in use. For more information on how the system operates under these conditions, refer to Tire Pressure Monitoring System (TPMS) in the Tires, Wheels and Loading chapter.
Page 50 Instrument Cluster VEHICLE COMING FROM RIGHT (if equipped) — Displayed when the blind spot information system with cross traffic alert (CTA) system is operating and senses a vehicle. See Blind spot information system in the Driving chapter. TO STOP ALARM START VEHICLE — Displayed when the perimeter alarm system is armed and the vehicle is entered using the key on the driver’s side door.
Page 51 Instrument Cluster VEHICLE NEAR TOP SPEED — Displayed when a MyKey™ is in use and the MyKey speed limit is on and the vehicle speed is approaching 80 mph (130 km/h). Refer to MyKey™ in the Locks and Security chapter for more information. TOP SPEED MYKEY SETTING —...
Page 52: Entertainment Systems
WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 53 Entertainment Systems THX: Your vehicle may be equipped with the THX II certified premium audio system. This system creates optimal acoustic quality for all seating positions and road conditions. The system offers an advanced speaker system, amplifiers, subwoofer and equalization. Setting the clock CLOCK: Press to set the clock.
Page 54 Entertainment Systems initiate or press OK to immediately initiate the search. If you press another control within those five seconds, the search will not initiate. The 10 strongest stations will be filled and the station stored in preset 1 will begin playing. If there are fewer then 10 strong stations, the system will store the last one in the remaining presets.
Page 55 Entertainment Systems To auto load up to six discs– Press and hold LOAD until the display reads MOVING TO #. Load the desired disc, label side up. The system will prompt you to load discs for the remaining available slots. Insert the discs, one at a time, label side up, when prompted.
Page 56 Entertainment Systems COMPRESSION is ON, the system will bring the soft and loud CD passages together for a more consistent listening level. SHUFFLE: Press MENU repeatedly until SHUFFLE ON/OFF appears in the display. Use SEEK to switch between ON/OFF. If you wish to engage shuffle mode right away, press SEEK to begin random...
Page 57 Entertainment Systems In TEXT MODE: Sometimes the display requires additional text to be displayed. When the < / > indicator is active, press TEXT and then press SEEK to view the additional display text. CAT (Category) / FLD (Folder): Press to switch between turning the most recently selected satellite radio category on or off.
Page 58 Entertainment Systems OK. The song will appear in the display for confirmation. Press OK again and the display will read SONG DELETED. If you do not want to delete the currently listed song, press SEEK to select either RETURN or CANCEL. Note: If there are no songs presently saved, the display will read NO SONGS.
Page 59 Entertainment Systems PIN number to its initial password setting (1234). PIN RESET TO DEFAULT PIN will be displayed. e. RETURN: Press OK when RETURN is displayed and the system will exit back to the satellite radio menu. Sound Adjustments Press SOUND repeatedly to cycle through the following features: BASS: Press SEEK to adjust the level of bass.
Page 60: Auxiliary Input Jack (Line In)
Auxiliary input jack (Line in) WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 61 Entertainment Systems To play your portable music player using the auxiliary input jack: 1. Begin with the vehicle parked and the radio turned off. 2. Ensure that the battery in your portable music player is new or fully charged and that the device is turned off. 3.
Page 62: Usb Port
USB port WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
Page 63 (12 cm) audio compact discs only. Due to technical incompatibility, certain recordable and re-recordable compact discs may not function correctly when used in Ford CD players. Dirty, warped or damaged CDs, irregular shaped CDs, CDs with a scratch protection film attached, and CDs with homemade paper (adhesive) labels should not be inserted into the CD player.
Page 64: Satellite Radio Information
Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.
Page 65 Entertainment Systems Satellite Radio Electronic Serial Number (ESN): This 12–digit satellite serial number is needed to activate, modify or track your satellite radio account. You will need this number when communicating with SIRIUS . While in satellite radio mode, you can view this number on the radio display by pressing the SIRIUS button for greater than 2 seconds.
Page 66: Navigation System
Entertainment Systems Radio Display Condition Action Required NO SIGNAL Loss of signal You are in a location that is from the blocking the SIRIUS signal (i.e., SIRIUS satellite tunnel, under an overpass, dense or SIRIUS foliage, etc). The system is tower to the working properly.
Page 67: Climate Controls
Climate Controls DUAL AUTOMATIC TEMPERATURE CONTROL (DATC) SYSTEM WITH HEATED AND COOLED SEATS + Fan speed control: Press to increase the fan speed. Defrost: Distributes outside air through the windshield defroster vents and de-mister vents. Can be used to clear the windshield of fog and thin ice.
Page 68 Climate Controls • : Distributes air through the floor vents and rear seat floor vents. 4. A/C: Press to activate/deactivate air conditioning. Use with recirculated air to improve cooling performance and efficiency. A/C engages automatically in MAX A/C, (defrost) (floor/defrost). 5.
Page 69 Climate Controls To disable the smart-zone feature: Press and hold PASS TEMP for more than four seconds. Both temperature displays will begin flashing to signify that the feature has been disabled. The system will remain in dual zone mode. To re-enable the smart-zone feature: Press and hold PASS TEMP for more than four seconds.
Page 70: Navigation System Based Climate Control
Climate Controls DUAL ZONE AUTOMATIC TEMPERATURE CONTROL WITH HEATED AND COOLED SEATS (NAVIGATION SYSTEM BASED–IF EQUIPPED) Temperature conversion: To switch between Fahrenheit and Celsius, refer to Message center in the Instrument Cluster chapter. 1. Climate: Press to control the climate control system through the touch display screen.
Page 71 Climate Controls and thin ice. The system will automatically provide outside air to reduce window fogging. Press this button again to return to the previous air flow selection. Power: Press to activate/deactivate the climate control system. When the system is off, outside air is prevented from entering the vehicle.
Page 72 Climate Controls TOUCHSCREEN FUNCTIONS Temperature– Press the up and down arrows on the left side of the screen to increase/decrease the airflow temperature for the driver side of the vehicle. This control also adjusts the passenger side temperature when dual zone operation is disengaged. Press the up and down arrows on the right side of the screen to...
Page 73: Automatic Operation
Climate Controls VOICE COMMANDS IN CLIMATE MODE Please refer to the Voice commands in climate mode section of the Navigation system supplement for more information on using voice commands with the climate control system. Operating tips • To reduce fog build-up on the windshield during humid weather, select (defrost).
Page 74: Rear Window Defroster
Climate Controls To aid in side window defogging/demisting in cold weather: 1. Select 2. Select A/C. 3. Adjust the temperature control to maintain comfort. 4. Set the fan speed to the highest setting. 5. Direct the outer instrument panel vents towards the side windows. To increase airflow to the outer instrument panel vents, close the vents located in the middle of the instrument panel.
Page 75: Lights
Lights HEADLAMP CONTROL Turns the lamps off. Turns on the parking lamps, instrument panel lamps, license plate lamps and tail lamps. Turns the low beam headlamps Adaptive headlamps (if equipped) The headlamp beams move in the same direction as the steering wheel which provides more visibility when driving around curves.
Page 76 Lights Autolamp control The autolamp system provides light sensitive automatic on-off control of the exterior lights normally controlled by the headlamp control. • To turn autolamps on, rotate the control to • To turn autolamps off, rotate the control from the autolamp position.
Page 77 Lights Fog lamp control With the ignition on, the fog lamps can be turned on when the headlamp control is pulled toward you and is in any of the following positions: • Parking lamps • Low beams • Autolamps (when active) The fog lamp indicator light will illuminate when the fog lamps have been turned on.
Page 78 Lights Daytime running lamps (DRL) (if equipped) Turns the headlamps on with a reduced intensity output (halogen headlamps) or turns the front fog lamps on (HID headlamp). To activate: • the ignition must be in the on position, • the headlamp control is in the off, autolamps or parking lamp position •...
Page 79 Lights Vertical aim adjustment 1. Park the vehicle directly in front of a wall or screen on a level surface, approximately 25 feet (7.6 meters) away. • (1) 8 feet (2.4 meters) • (2) Center height of lamp to ground •...
Page 80: Turn Signal Control
Lights 4. Locate the vertical adjuster on each headlamp. Using a Phillips #2 screwdriver, turn the adjuster either clockwise (to adjust down) or counterclockwise (to adjust up). 5. Close the hood and turn off the lamps. HORIZONTAL AIM IS NOT REQUIRED FOR THIS VEHICLE AND IS NON-ADJUSTABLE.
Page 81 Lights Your vehicle may also have reading lamps within the rear dome lamp(s). Press the switches on either side of the dome lamp to turn on the lamps. Ambient lighting (if equipped) Illuminates footwells, storage bins, cupholders, door map pockets and release handles with a choice of several colors.
Page 82: Bulb Replacement
Lights BULB REPLACEMENT Lamp assembly condensation Exterior lamps are vented to accommodate normal changes in pressure. Condensation can be a natural by-product of this design. When moist air enters the lamp assembly through the vents, there is a possibility that condensation can occur when the temperature is cold.
Page 83 Lights Number of Function Trade number bulbs * Rear sidemarker lamp * Stop/tail lamp Rear turn signal lamp HPC24A * Supplemental tail lamp Backup lamp License plate lamp C5WL High-mount brake lamp Fog lamp Front map lamp 12V6W Rear dome/reading lamp Glove box lamp Visor vanity lamp - Slide on Rail 37 or 14V1CP...
Page 84 Lights Replacing stop/tail/turn and side marker bulbs Your vehicle is equipped with a rear lamp that has a stop/tail/turn and side marker lamp module containing integral multiple light emitting diodes (LED). If one or more LEDs burn out, the complete lamp module has to be replaced.
Page 85 Lights Replacing backup lamp/supplemental tail lamp The backup lamp and supplemental tail lamps are located in the trunk lid. Follow the same steps to replace either lamp. 1. Make sure the headlamp switch is in the off position and open trunk to access the lamp assembly.
Page 86 Lights Replacing license plate lamp bulbs 1. Make sure the headlamp switch is in the off position. 2. Remove the screws from the license plate lamp assembly. 3. Remove bulb socket by turning it counterclockwise. 4. Carefully pull the bulb out from the socket.
Page 87: Driver Controls
Driver Controls MULTI-FUNCTION LEVER Windshield wiper: Rotate the end of the control away from you to increase the speed of the wipers; rotate toward you to decrease the speed of the wipers. Rain-sensing wipers (if equipped): The rain-sensing wipers will automatically activate when moisture is present on the windshield and the multi-function switch is set to one of five...
Page 88: Steering Wheel Adjustment
Driver Controls Courtesy wipe feature: One extra wipe will occur a few seconds after washing the front window to clear any excess washer fluid remaining on the windshield. Note: Do not operate the washer when the washer reservoir is empty. This may cause the washer pump to overheat.
Page 89 Driver Controls ILLUMINATED VISOR MIRROR Lift the mirror cover to turn on the visor mirror lamp. Slide-on-rod feature Rotate the visor towards the side window and extend it rearward for additional sunlight coverage. Note: To stow the visor back into the headliner, visor must be retracted before moving it back toward the windshield.
Page 90 Driver Controls ELECTRONIC COMPASS The compass heading is displayed in the center integrated display (CID). The compass reading may be affected when you drive near large buildings, bridges, power lines and powerful broadcast antenna. Magnetic or metallic objects placed in, on or near the vehicle may also affect compass accuracy.
Page 91 Driver Controls 4. Press and release the 7 and 9 radio preset buttons together, repeatedly until ZONE XX changes to the correct zone (1–15) in the CID. 5. The direction will display after the buttons are released. The zone is now updated. Compass calibration adjustment Perform compass calibration in an open area free from steel structures and high voltage lines.
Page 92 Driver Controls CENTER CONSOLE Your vehicle may be equipped with a variety of console features. These include: 1. Cup holders with ambient lighting (if equipped). Slide the door open to access the cup holders. 2. Utility compartment with aux jack and USB port, a power point, and removable coin holder inside and a secondary storage bin (on hinges...
Page 93: Power Windows
Driver Controls • do not leave battery chargers, video game adapters, computers and other devices plugged in overnight or when the vehicle is parked for extended periods. Always keep the power point caps closed when not being used. POWER WINDOWS WARNING: Do not leave children unattended in the vehicle and do not let children play with the power windows.
Page 94 Driver Controls Global open windows Press and hold on the remote transmitter to begin opening the two front windows and (if equipped) vent the moon roof. • The control can then be released and the windows will complete the opening operation and fully vent the moon roof. •...
Page 95: Mirrors
Driver Controls INTERIOR MIRROR The interior rear view mirror has two pivot points on the support arm which lets you adjust the mirror up or down and from side to side. WARNING: Do not adjust the mirror while the vehicle is in motion.
Page 96: Speed Control
Driver Controls To adjust your mirrors: 1. Rotate the control clockwise to adjust the right mirror and rotate the control counterclockwise to adjust the left mirror. 2. Move the control in the direction you wish to tilt the mirror. 3. Return to the center position to lock mirrors in place. Memory feature The power side view mirror positions are saved when doing a memory set and can be recalled using the memory feature.
Page 97 Driver Controls Using speed control The speed controls are located on the steering wheel. The following buttons work with speed control: – SET +: Press to increase or decrease the set speed. CNCL (Cancel)/RSM (Resume): Press to return cancel or resume a set speed.
Page 98 Driver Controls Increasing speed while using speed control To increase the set speed: • Press and hold SET + until you get to the desired speed, then release. You can also use SET + to operate the tap-up function. Press and release SET + to increase the vehicle set speed in 1 mph (1.6 km/h) increments.
Page 99: Moon Roof
Driver Controls SYNC system hands free control features Press briefly to use the voice command feature. You will hear a tone and LISTENING will appear in the radio display. Press and hold to exit voice command. Press to activate phone mode or answer a phone call.
Page 100 Driver Controls To open the moon roof: The moon roof is equipped with an automatic, one-touch, express opening, closing and venting feature. Press and release the rear portion of the control. To stop motion at any time during the one-touch operation, press the control a second time.
Page 101 Driver Controls • To close the moon roof from the vent position, press and hold the rear portion of the control until the glass panel stops moving. The moon roof has a sliding shade that can be opened or closed when the glass panel is shut.
Page 102 Driver Controls Be sure to keep the original remote control transmitter for use in other vehicles as well as for future Car2U system programming. It is also recommended that upon the sale or lease termination of the vehicle, the programmed Car2U system buttons should be erased for security reasons.
Page 103 Driver Controls do not press any button until the module times out after approximately 2.5 seconds and resets to normal mode. When time-out occurs, all three LEDs will flash rapidly for a few seconds then turn off. Any settings should remain as previously set. Rolling code programming Note: Programming the rolling code garage door opener involves time-sensitive actions.
Page 104 Driver Controls 3. Return to your vehicle. Press and hold the Car2U system button you would like to use to control the garage door. You may need to hold the button from 5–20 seconds, during which time the selected button indicator light will blink slowly.
Page 105 Driver Controls 1. To program units with fixed code DIP switches, you will need the garage door hand-held transmitter, paper and a pen or pencil. 2. Open the battery cover and record the switch settings from left to right for all 8 to 12 switches. Use the figure below: When a switch is in the up, on, or + position, circle “L.”...
Page 106 Driver Controls 5. Press and hold the Car2U system button you would like to use to control the garage door. Immediately (within 1 second) release the button once the garage door moves. During this time the selected button indicator light will blink slowly.
Page 107 Driver Controls FCC and RSS-210 Industry Canada Compliance The Car2U system complies with Part 15 of the FCC rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received including interference that may cause undesired operation.
Page 108: Locks And Security
Locks and Security KEYS Your vehicle is equipped with two Integrated Keyhead Transmitters (IKTs). The key blade functions as a programmed key which starts the vehicle and unlocks/locks all the doors. The transmitter portion functions as the remote entry transmitter. Your IKTs are programmed to your vehicle;...
Page 109 Locks and Security MYKEY™ The MyKey™ feature allows you to program a restricted driving mode to promote good driving habits. All but one of the keys programmed to the vehicle can be activated as a MyKey™. The key will remain restricted until MyKey™...
Page 110 Locks and Security Create a MyKey™ To program MyKey™ on one of the keys programmed to the vehicle, insert the key that you want to make a MyKey™ into the ignition and turn the ignition on. Use the message center buttons to do the following: 1.
Page 111 MyKey™ is not compatible with non-Ford approved aftermarket remote start systems. If you choose to install a remote start system please see your authorized dealer for a Ford approved remote start system. When using a Ford-approved remote start system, the default settings will recognize the remote start system as an additional admin key with its associated privileges.
Page 112 Locks and Security Troubleshooting Condition Potential Causes • Key in the ignition is already a MyKey™. Can’t create a • Key in the ignition is the last remaining admin key MyKey™ (there always has to be at least one admin key). •SecuriLock Passive Anti-Theft System is disabled or in unlimited mode •...
Page 113: Locks
Locks and Security Condition Potential Causes • Unknown key has been programmed to the Admin keys programmed vehicle as admin key. • Vehicle is equipped with a remote start system. total includes one additional Refer to Using MyKey™ with remote start systems section.
Page 114 Locks and Security • you shift into any gear putting the vehicle in motion, and • the vehicle attains a speed greater than 12 mph (20 km/h). The autolock feature repeats when: • any door is opened then closed while the ignition is in the on position and the vehicle speed is 9 mph (15 km/h) or lower, and •...
Page 115 Locks and Security 7. Turn the ignition to the off position. The horn will chirp once to confirm the procedure is complete. Keyless entry keypad procedure 1. Turn the ignition to the off position. 2. Close all the doors. 3. Enter factory–set 5–digit entry code.
Page 116 Locks and Security Note: The autounlock feature can be activated/deactivated independently of the autolock feature. Power door unlock/lock procedure Before starting, ensure the ignition is in the off position and all vehicle doors are closed. You must complete Steps 1–5 within 30 seconds or the procedure will have to be repeated.
Page 117 Locks and Security CHILDPROOF DOOR LOCKS • When these locks are set, the rear doors cannot be opened from the inside. • The rear doors can be opened from the outside when the childproof door locks are set, but the doors are unlocked. The childproof locks are located on the rear edge of each rear door and must be set separately for each...
Page 118 Locks and Security To open the luggage compartment door (lid) from within the luggage compartment, pull the illuminated “T” shaped handle and push up on the trunk lid. The handle is composed of a material that will glow for hours in darkness following brief exposure to ambient light.
Page 119 Locks and Security REMOTE ENTRY SYSTEM The Integrated Keyhead Transmitter (IKT) complies with part 15 of the FCC rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Page 120 Locks and Security 2. Press and release again within five seconds to unlock all the doors. The remote entry system activates the illuminated entry feature; this feature turns on the lamps for 25 seconds or until the ignition is turned to the on position.
Page 121 Locks and Security Opening the trunk Press twice within three seconds to open the trunk. • Ensure that the trunk is closed and latched before driving your vehicle. Failure to properly latch the trunk may cause objects to fall out or block the driver’s rear view. Memory feature The Integrated Keyhead Transmitter allows you to recall the memory seat and mirrors feature.
Page 122 Locks and Security Replacing the battery The integrated keyhead transmitter uses one coin type three-volt lithium battery CR2032 or equivalent. To replace the battery: 1. Twist a thin coin in the slot of the IKT near the key ring in order to remove the battery cover.
Page 123 Locks and Security The illuminated entry system will turn off the lights if: • the ignition is turned to the on position, • the Integrated Keyhead Transmitter lock control is pressed, or • the vehicle is locked using the keyless entry keypad, or •...
Page 124 Locks and Security must complete Steps 1–5 within 30 seconds or the procedure will have to be repeated. If the procedure needs to be repeated, wait a minimum of 30 seconds before beginning again. 1. Place the key in the ignition and turn the ignition to the 3 (on) position.
Page 125 Locks and Security • The battery saver will shut off the headlamps 10 minutes after the ignition has been turned to the off position. SECURICODE™ KEYLESS ENTRY SYSTEM You can use the keyless entry keypad to: • lock or unlock the doors without using a key.
Page 126: Anti-Theft System
Locks and Security Erasing personal code 1. Enter the factory set 5–digit code. 2. Within five seconds, press the 1 • 2 on the keypad and release. 3. Press and hold the 1 • 2 for two seconds. This must be done within five seconds of completing Step 2.
Page 127 Note: The SecuriLock passive anti-theft system is not compatible with non-Ford aftermarket remote start systems. Use of these systems may result in vehicle starting problems and a loss of security protection.
Page 128 Locks and Security Automatic arming The vehicle is armed immediately after switching the ignition to the off position. The theft indicator will flash every two seconds to act as a theft deterrent when the vehicle is armed. Automatic disarming The vehicle is disarmed immediately after the ignition is turned to the on position.
Page 129 Locks and Security Tips: • Only use integrated keyhead transmitters (IKTs) or standard SecuriLock keys. • You must have two previously programmed coded keys (keys that already operate your vehicle’s engine) and the new unprogrammed key(s) readily accessible. • If two previously programmed coded keys are not available, you must take your vehicle to your authorized dealer to have the spare key(s) programmed.
Page 130 Locks and Security 9. Remove the newly programmed coded key from the ignition. If the key has been successfully programmed it will start the vehicle’s engine and will operate the remote entry system (if the new key is an integrated keyhead transmitter). The theft indicator light will illuminate for three seconds and then go out to indicate successful programming.
Page 131 Locks and Security • Press the driver or passenger interior door lock control while the door is open, then close the door. • Press the 7 • 8 and 9 • 0 controls on the keyless entry pad at the same time to lock the doors (driver’s door must be closed).
Page 132 Locks and Security If using a key in the driver’s door to unlock the vehicle, a chime will sound and the message center will display TO STOP ALARM START VEHICLE when you open the door and you will have 12 seconds to disarm the alarm system using any of the actions above, otherwise the alarm will trigger.
Page 133: Seating And Safety Restraints
Seating and Safety Restraints FRONT SEATS WARNING: Reclining the seatback can cause an occupant to slide under the seat’s safety belt, resulting in severe personal injuries in the event of a collision. WARNING: Do not pile cargo higher than the seatbacks to reduce the risk of injury in a collision or sudden stop.
Page 134 Seating and Safety Restraints To adjust the head restraint, do the following: 1. Adjust the seatback to an upright driving/riding position. 1. Adjust the seatback to an upright driving/riding position. 2. Raise the head restraint by pulling up on the head restraint. 3.
Page 135 Seating and Safety Restraints Tilting head restraints (if equipped) The front head restraints may have a tilting feature for extra comfort. To tilt the head restraint, do the following: 1. Adjust the seatback to an upright driving/riding position. 2. Pivot the head restraint forward towards your head to the desired location.
Page 136 Seating and Safety Restraints WARNING: To reduce the risk of possible serious injury: Do not hang objects off seat back or stow objects in the seatback map pocket (if equipped) when a child is in the front passenger seat. Do not place objects underneath the front passenger seat or between the seat and the center console (if equipped).
Page 137 Seating and Safety Restraints Power recline Press the control to recline the seatback forward or rearward. Using the power lumbar support The power lumbar control is located on the outboard side of the seat. Press one side of the control to adjust firmness.
Page 138 Seating and Safety Restraints A programmed memory position can be recalled: • in any gearshift position if the ignition is not on. • only in P (Park) or N (Neutral) if the ignition is on. A memory seat position may be programmed at any time. The memory positions are also recalled when you press your remote entry transmitter button (if the transmitter is programmed to a...
Page 139 Seating and Safety Restraints • DATC system • Navigation-based system If the engine falls below 350 rpm while the heated seats are on, the feature will turn itself off and will need to be reactivated. Cooled seats The cooled seats will only function when the engine is running. To operate the cooled seats: Press once to activate the high cool setting (three indicator lights).
Page 140 Seating and Safety Restraints • The filter can be accessed from the 2nd row foot-well area. Move the front seats all the way to the full front and full up positions to ease access. To remove an air filter: 1. Turn the vehicle off. 2.
Page 141 Seating and Safety Restraints • the key is placed in the ignition. The easy entry feature can be turned off or on through the vehicle message center. Refer to Message center in the Instrument Cluster chapter. REAR SEATS Note: Do not block the air inlet at the front facing of the rear seat cushion.
Page 142 Seating and Safety Restraints WARNING: The adjustable head restraint is a safety device. Whenever possible it should be installed and properly adjusted when the seat is occupied. Center head restraint The center head restraint consists • a trimmed energy absorbing foam and structure (1), •...
Page 143 Seating and Safety Restraints To remove the center head restraint, do the following: 1. Pull up the head restraint until it reaches the highest adjustment position. 2. Insert and push a tool, such as a large paper clip, into the pin hole located on the side of the guide sleeve and press the adjust/release button, then pull the head restraint upward.
Page 144: Safety Restraints
Seating and Safety Restraints SAFETY RESTRAINTS Personal Safety System™ The Personal Safety System provides an improved overall level of frontal crash protection to front seat occupants and is designed to help further reduce the risk of airbag-related injuries. The system is able to analyze different occupant conditions and crash severity before activating the appropriate safety devices to help better protect a range of occupants in a variety of frontal crash situations.
Page 145 Seating and Safety Restraints impacts or rear impacts) unless the collision causes sufficient longitudinal deceleration. The pretensioners are designed to activate in frontal and near-frontal collisions, and in side collisions when the seat-mounted side airbags and side curtains activate. Driver and passenger dual-stage airbag supplemental restraints The dual-stage airbags offer the capability to tailor the level of airbag inflation energy.
Page 146 Seating and Safety Restraints WARNING: Always transport children 12 years old and under in the back seat and always properly use appropriate child restraints. The front passenger sensing system can automatically turn off the front passenger airbag and passenger seat-mounted side airbag. The system is designed to help protect small (child size) occupants from frontal airbag deployments when they are seated or restrained in the front passenger seat contrary to proper child-seating or restraint usage...
Page 147 Seating and Safety Restraints Determining if the Personal Safety System is operational The Personal Safety System uses a warning light in the instrument cluster or a back-up tone to indicate the condition of the system. Refer to the Warning light and chimes section in the Instrument Cluster chapter.
Page 148 Seating and Safety Restraints WARNING: It is extremely dangerous to ride in a cargo area, inside or outside of a vehicle. In a collision, people riding in these areas are more likely to be seriously injured or killed. Do not allow people to ride in any area of your vehicle that is not equipped with seats and safety belts.
Page 149 Seating and Safety Restraints 2. To unfasten, press the release button and remove the tongue from the buckle. Restraint of pregnant women WARNING: Always ride and drive with your seatback upright and the safety belt properly fastened. The lap portion of the safety belt should fit snug and be positioned low across the hips.
Page 150 Seating and Safety Restraints WARNING: Failure to inspect and replace if necessary the belt and retractor assembly after an accident could increase the risk of injury in a collision. Safety belt locking modes All safety restraints in the vehicle are combination lap and shoulder belts.
Page 151 Seating and Safety Restraints How to use the automatic locking mode 1. Buckle the combination lap and shoulder belt. 2. Grasp the shoulder portion and pull downward until the entire belt is pulled out. • Allow the belt to retract. As the belt retracts, you will hear a clicking sound.
Page 152 Seating and Safety Restraints Safety belt height adjustment Your vehicle has safety belt height adjustments at the front outboard seating positions. Adjust the height of the shoulder belt so the belt rests across the middle of your shoulder. To adjust the shoulder belt height, pull on the center button and slide the height adjuster up or down.
Page 153 Seating and Safety Restraints WARNING: Do not use extensions to change the fit of the shoulder belt across the torso. Safety belt warning light and indicator chime The safety belt warning light illuminates in the instrument cluster and a chime sounds to remind the occupants to fasten their safety belts. Conditions of operation If...
Page 154 Seating and Safety Restraints expired (warnings for approximately five minutes) for one occupant (driver or front passenger), the other occupant can still activate the Belt-Minder feature. When the Belt-Minder feature is activated, the safety belt warning light illuminates and the warning chime sounds for six seconds every 30 seconds, repeating for approximately five minutes or until the safety belts are buckled.
Page 155 Seating and Safety Restraints The following are reasons most often given for not wearing safety belts (All statistics based on U.S. data): Reasons given... Consider... “Crashes are rare 36700 crashes occur every day. The more we events” drive, the more we are exposed to “rare” events, even for good drivers.
Page 156 Seating and Safety Restraints WARNING: Do not sit on top of a buckled safety belt or insert a latchplate into the buckle to avoid the Belt-Minder chime. To do so may adversely affect the performance of the vehicle’s airbag system. One-time disable If at any time the driver/front passenger quickly buckles then unbuckles the safety belt for that seating position, the Belt-Minder is disabled for...
Page 157 Seating and Safety Restraints 1. Turn the ignition switch to the on position. DO NOT START THE ENGINE. 2. Wait until the safety belt warning light turns off (approximately one minute). • Step 3 must be completed within 50 seconds after the safety belt warning light turns off.
Page 158: Airbags
Seating and Safety Restraints AIRBAG SUPPLEMENTAL RESTRAINT SYSTEM (SRS) TEXT CAT/FLD MENU SOUND SEEK SHUFFLE LOAD DIRECT CLOCK # AM/FM SIRIUS TUNE SCAN The passenger airbag cover is a seamless design so that you cannot see the boundary around its door. The shaded area in the illustration represents the passenger airbag cover.
Page 159 Seating and Safety Restraints Important supplemental restraint system precautions Airbags DO NOT inflate slowly or gently and the risk of injury from a deploying airbag is greatest close to the trim covering the airbag module. WARNING: All occupants of the vehicle, including the driver, should always properly wear their safety belts, even when an air bag supplemental restraint system (SRS) is provided.
Page 160 Seating and Safety Restraints WARNING: Do not put anything on or over the airbag module. Placing objects on or over the airbag inflation area may cause those objects to be propelled by the airbag into your face and torso causing serious injury. WARNING: Do not attempt to service, repair, or modify the airbag supplemental restraint system (SRS) or its fuses.
Page 161 Seating and Safety Restraints How does the safety belt pretensioner and airbag supplemental restraint system work? The safety belt pretensioner and airbag SRS are designed to activate when the vehicle sustains longitudinal deceleration sufficient to cause the sensors to close an electrical circuit that initiates pretensioner activation and airbag inflation.
Page 162 Seating and Safety Restraints are not properly restrained or are otherwise out of position at the time of airbag deployment. Thus, it is extremely important that occupants be properly restrained as far away from the airbag module as possible while maintaining vehicle control.
Page 163 Seating and Safety Restraints As with front and side airbags, it is important to be properly seated and restrained to reduce the risk of death or serious injury. Front passenger sensing system The front passenger sensing system is designed to meet the regulatory requirements of Federal Motor Vehicle Safety Standard (FMVSS) 208 and is designed to disable (will not inflate) the front passenger’s frontal airbag under certain conditions.
Page 164 Seating and Safety Restraints The front passenger sensing system is designed to disable (will not inflate) the front passenger’s frontal airbag when a rear facing infant seat, a forward-facing child restraint, or a booster seat is detected. • When the front passenger sensing system disables (will not inflate) the front passenger frontal airbag, the indicator lamp will illuminate and stay lit to remind you that the front passenger frontal airbag is disabled.
Page 165 Seating and Safety Restraints WARNING: Even with Advanced Restraints Systems, children 12 and under should be properly restrained in the back seat. After all occupants have adjusted their seats and put on safety belts, it’s very important that they continue to sit properly. A properly seated occupant sits upright, leaning against the seat back, and centered on the seat cushion, with their feet comfortably extended on the floor.
Page 166 Seating and Safety Restraints • Objects hanging off the seat back • Objects stowed in the seatback map pocket (if equipped) • Objects placed on the occupant’s lap • Cargo interference with the seat • Other passengers pushing or pulling on the seat •...
Page 167 If it is necessary to modify an advanced front airbag system to accommodate a person with disabilities, contact the Ford Customer Relationship Center at the phone number shown in the Customer Assistance section of this Owner’s Guide.
Page 168 Seating and Safety Restraints WARNING: Do not use accessory seat covers. The use of accessory seat covers may prevent the deployment of the side airbags and increase the risk of injury in an accident. WARNING: Do not lean your head on the door. The side airbag could injure you as it deploys from the side of the seatback.
Page 169 Seating and Safety Restraints the door panel and occupant to further enhance the protection provided occupants in side impact collisions. The airbag SRS is designed to activate when the vehicle sustains lateral deceleration sufficient to cause the sensors to close an electrical circuit that initiates airbag inflation.
Page 170 Seating and Safety Restraints • A series of five beeps will be heard. The tone pattern will repeat periodically until the problem and light are repaired. If any of these things happen, even intermittently, have the SRS serviced at an authorized dealer immediately. Unless serviced, the system may not function properly in the event of a collision.
Page 171 Seating and Safety Restraints WARNING: To reduce the risk of injury, do not obstruct or place objects in the deployment zone of the inflatable curtain. How does the side air-curtain system work? The design and development of the side air curtain system included recommended testing procedures that were developed by a group of automotive safety experts known as...
Page 172 Seating and Safety Restraints The side air curtains are mounted to the sheet metal above the first and second row seats. In certain lateral collisions, the air curtain and seat-mounted side airbag on the side affected by the collision will be inflated, except that the passenger sensing system will deactivate the passenger seat-mounted side airbag if it detects an empty unbuckled passenger seat or an unbuckled child or small person in the passenger...
Page 173: Child Restraints
Seating and Safety Restraints Determining if the system is operational The SRS uses a readiness light in the instrument cluster or a tone to indicate the condition of the system. Refer to the Warning lights and chimes section in the Instrument Cluster chapter. Routine maintenance of the airbag is not required.
Page 174 Recommendations for Safety Restraints are based on probable child height, age and weight thresholds from NHTSA and other safety organizations or are the minimum requirements of law. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) and consult your pediatrician to make sure your child seat is appropriate for your child, and is compatible with and properly installed in the vehicle.
Page 175 Seating and Safety Restraints Recommendations for Safety Restraints for Children Recommended Child size, height, weight, or age restraint type Infants or Children weighing 40 lb (18 kg) or less Use a child safety toddlers (generally age four or younger) seat (sometimes called an infant carrier, convert- ible seat, or tod-...
Page 176 Seating and Safety Restraints Recommendations for attaching child safety restraints for children Use any attachment method as indicated be- low by “X” LATCH LATCH Safety Safety Safety (lower (lower belt belt and belt anchors LATCH only Child straint chors only) (lower Weight Type...
Page 177 Seating and Safety Restraints WARNING: Always carefully follow the instructions and warnings provided by the manufacturer of any child restraint to determine if the restraint device is appropriate for your child’s size, height, weight, or age. Follow the child restraint manufacturer’s instructions and warnings provided for installation and use in conjunction with the instructions and warnings provided by the vehicle manufacturer.
Page 178 Seating and Safety Restraints training to ensure that all children ages 0 to 16 are properly restrained in the correct restraint system. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) and your pediatrician to make sure your seat is appropriate for your child and properly installed in the vehicle.
Page 179 Seating and Safety Restraints Airbags can kill or injure a child in a child seat. NEVER place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the vehicle seat all the way back.
Page 180 Seating and Safety Restraints WARNING: Depending on where you secure a child restraint, and depending on the child restraint design, you may block access to certain safety belt buckle assemblies and/or LATCH lower anchors, rendering those features potentially unusable. To avoid risk of injury, occupants should only use seating positions where they are able to be properly restrained.
Page 181 Seating and Safety Restraints 3. While holding the shoulder and lap belt portions together, route the tongue through the child seat according to the child seat manufacturer’s instructions. Be sure the belt webbing is not twisted. 4. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) for that seating position until...
Page 182 1 inch (2.5 cm) of movement for proper installation. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) to make certain the child restraint is properly installed. In Canada, check with your local St. John Ambulance office for referral to a CPST.
Page 183 Ford Motor Company recommends the use of a child safety seat having a top tether strap. See Attaching child safety seats with tether straps and Recommendations for attaching safety restraints for children in this chapter for more information.
Page 184 Seating and Safety Restraints WARNING: Depending on where you secure a child restraint, and depending on the child restraint design, you may block access to certain safety belt buckle assemblies and/or LATCH lower anchors, rendering those features potentially unusable. To avoid risk of injury, occupants should only use seating positions where they are able to be properly restrained.
Page 185 Seating and Safety Restraints Attaching child safety seats with tether straps Many forward-facing child safety seats include a tether strap which extends from the back of the child safety seat and hooks to an anchoring point called the top tether anchor. Tether straps are available as an accessory for many older safety seats.
Page 186 If the safety seat is not anchored properly, the risk of a child being injured in a collision greatly increases. If your child restraint system is equipped with a tether strap, and the child restraint manufacturer recommends its use, Ford also recommends its use. Child booster seats The belt-positioning booster (booster seat) is used to improve the fit of the vehicle safety belt.
Page 187 To improve the fit of both the lap and shoulder belt on children who have outgrown child safety seats, Ford Motor Company recommends use of a belt-positioning booster. Booster seats position a child so that vehicle lap/shoulder safety belts fit better.
Page 188 Seating and Safety Restraints • Is the shoulder belt centered on the shoulder and chest? • Can the child stay seated like this for the whole trip? Types of booster seats There are generally two types of belt-positioning booster seats: backless and high back.
Page 189 Seating and Safety Restraints Children and booster seats vary in size and shape. Choose a booster that keeps the lap belt low and snug across the hips, never up across the stomach, and lets you adjust the shoulder belt to cross the chest and rest snugly near the center of the shoulder.
Page 190 Refer to the child restraint manufacturer’s instructions for additional inspection and maintenance information specific to the child restraint. Ford Motor Company recommends that all safety belt assemblies in use in vehicles involved in a collision be replaced.
Page 191: Tires, Wheels And Loading
Title 49 Code of Federal Regulations Part 575.104(c)(2). U.S. Department of Transportation-Tire quality grades: The U.S. Department of Transportation requires Ford Motor Company to give you the following information about tire grades exactly as the government has written it.
Page 192 Tires, Wheels and Loading WARNING: The traction grade assigned to this tire is based on straight-ahead braking traction tests, and does not include acceleration, cornering, hydroplaning or peak traction characteristics. Temperature A B C The temperature grades are A (the highest), B and C, representing the tire’s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel.
Page 193: Tire Inflation
Ford Motor Company. You are strongly urged to buy a reliable tire pressure gauge, as automatic service station gauges may be inaccurate. Ford recommends the use of a digital or dial-type tire pressure gauge rather than a stick-type tire pressure gauge.
Page 194 Always inflate your tires to the Ford recommended inflation pressure even if it is less than the maximum inflation pressure information found on the tire. The Ford recommended tire inflation pressure is found on the Safety Compliance Certification Label or Tire Label which is located on the B-Pillar or the edge of the driver’s door.
Page 195 Tires, Wheels and Loading Note: If you have to drive a distance to get air for your tire(s), check and record the tire pressure first and add the appropriate air pressure when you get to the pump. It is normal for tires to heat up and the air pressure inside to go up as you drive.
Page 196 Tires, Wheels and Loading Improper or inadequate vehicle maintenance can cause tires to wear abnormally. Inspect all your tires, including the spare, frequently, and replace them if one or more of the following conditions exist: Tire wear When the tread is worn down to 1/16th of an inch (2 mm), tires must be replaced to help prevent your vehicle from skidding and...
Page 197 (such as P-metric versus LT-metric or all-season versus all-terrain) as those originally provided by Ford. The recommended tire and wheel size may be found on either the Safety Compliance Certification Label or the Tire Label which is located on the B-Pillar or edge of the driver’s door.
Page 198 The tire pressure sensors mounted in the wheels (originally installed on your vehicle) are not designed to be used in aftermarket wheels. The use of wheels or tires not recommended by Ford Motor Company may affect the operation of your tire pressure monitoring system.
Page 199 Tires, Wheels and Loading • Do not run over curbs or hit the tire against a curb when parking WARNING: If your vehicle is stuck in snow, mud, sand, etc., do not rapidly spin the tires; spinning the tires can tear the tire and cause an explosion.
Page 200 Tires, Wheels and Loading Tire rotation Rotating your tires at the recommended interval (as indicated in the Scheduled Maintenance Guide chapter) will help your tires wear more evenly, providing better tire performance and longer tire life. • Front-wheel drive (FWD) vehicles (front tires at top of diagram) Sometimes irregular tire wear can be corrected by rotating the tires.
Page 201 Tires, Wheels and Loading Information on “P” type tires P215/65R15 95H is an example of a tire size, load index and speed rating. The definitions of these items are listed below. (Note that the tire size, load index and speed rating for your vehicle may be different from this example.) 1.
Page 202 Tires, Wheels and Loading Note: You may not find this information on all tires because it is not required by federal law. Letter rating Speed rating - mph (km/h) 81 mph (130 km/h) 87 mph (140 km/h) 99 mph (159 km/h) 106 mph (171 km/h) 112 mph (180 km/h) 118 mph (190 km/h)
Page 203 Tires, Wheels and Loading 12. Treadwear, Traction and Temperature Grades • Treadwear: The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course. For example, a tire graded 150 would wear one and one-half (1 ⁄...
Page 204 Tires, Wheels and Loading Additional information contained on the tire sidewall for “LT” type tires “LT” type tires have some additional information beyond those of “P” type tires; these differences are described below. Note: Tire Quality Grades do not apply to this type of tire. 1.
Page 205 Tires, Wheels and Loading Information on “T” type tires “T” type tires have some additional information beyond those of “P” type tires; these differences are described below: T145/80D16 is an example of a tire size. Note: The temporary tire size for your vehicle may be different from this example.
Page 206: Tire Pressure Monitoring System (Tpms)
Tires, Wheels and Loading TIRE PRESSURE MONITORING SYSTEM (TPMS) Each tire, including the spare (if provided), should be checked monthly when cold and inflated to the inflation pressure recommended by the vehicle manufacturer on the vehicle placard or tire inflation pressure label. (If your vehicle has tires of a different size than the size indicated on the vehicle placard or tire inflation pressure label, you should determine the proper tire inflation pressure for those tires.)
Page 207 Tires, Wheels and Loading following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. WARNING: The tire pressure monitoring system is NOT a substitute for manually checking tire pressure.
Page 208 Tires, Wheels and Loading To restore the full functionality of the tire pressure monitoring system, have the damaged road wheel/tire repaired and remounted on your vehicle. For additional information, refer to Changing tires with a TPMS in this section. When you believe your system is not operating properly The main function of the tire pressure monitoring system is to warn you when your tires need air.
Page 209 Tires, Wheels and Loading Low tire Possible Customer action required pressure cause warning light Flashing Spare tire in Your temporary spare tire is in use. warning light Repair the damaged road wheel and re-mount it on the vehicle to restore system functionality.
Page 210: Vehicle Loading
Tires, Wheels and Loading SNOW TIRES AND CHAINS The original equipment tires on your vehicle have an all-weather tread design to provide traction, handling, and braking performance in year-round driving. You may install snow tires for improved traction when driving in areas with sustained periods of snow or icy driving conditions.
Page 211 Tires, Wheels and Loading Payload – is the combined weight of cargo and passengers that the vehicle is carrying. The maximum payload for your vehicle can be found on the Tire Label on the B-Pillar or the edge of the driver’s door (vehicles exported outside the US and Canada may not have a Tire Label).
Page 212 Tires, Wheels and Loading Example only: Cargo Weight – includes all weight added to the Base Curb Weight, including cargo and optional equipment. 2011 MKZ Hybrid (hkz) Owners Guide, 2nd Printing USA (fus)
Page 213 Tires, Wheels and Loading GAW (Gross Axle Weight) – is the total weight placed on each axle (front and rear) – including vehicle curb weight and all payload. GAWR (Gross Axle Weight Rating) – is the maximum allowable weight that can be carried by a single axle (front or rear). These numbers are shown on the Safety Compliance Certification Label located on the B-Pillar or the edge of the driver’s door.
Page 214 Tires, Wheels and Loading • Example only: WARNING: Exceeding the Safety Compliance Certification Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury.
Page 215 Tires, Wheels and Loading WARNING: Do not use replacement tires with lower load carrying capacities than the original tires because they may lower the vehicle’s GVWR and GAWR limitations. Replacement tires with a higher limit than the original tires do not increase the GVWR and GAWR limitations.
Page 216: Trailer Towing
Tires, Wheels and Loading • A final example for your vehicle with 1400 lb. (635 kg) of cargo and luggage capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio you have been planning for the past 2 years.
Page 217: Recreational Towing
Tires, Wheels and Loading RECREATIONAL TOWING Follow these guidelines if you have a need for recreational (RV) towing. An example of recreational towing would be towing your vehicle behind a motor home. Note: Put your climate control system in recirculated air mode to prevent exhaust fumes from entering the vehicle.
Page 218: Driving
Driving STARTING Positions of the ignition 1. Off— locks the gearshift lever and allows key removal. 2. Accessory— allows the electrical accessories such as the radio to operate while the vehicle is not running. 3. On— all electrical circuits operational and warning lights will illuminate.
Page 219 Driving order to warm the engine. If the engine idle speed does not slow down automatically, have the vehicle checked. Before starting the vehicle: 1. Make sure all vehicle occupants have buckled their safety belts. For more information on safety belts and their proper usage, refer to the Seating and Safety Restraints chapter.
Page 220 Driving Some warning lights will briefly illuminate. See Warning lights and chimes in the Instrument Cluster chapter for more information regarding the warning lights. Starting the vehicle 1. Turn the key to 3 (on) without turning the key to 4 (start). If there is difficulty in turning the key, rotate the steering wheel until the key turns freely.
Page 221 Driving Guarding against exhaust fumes Carbon monoxide is present in exhaust fumes. Take precautions to avoid its dangerous effects. WARNING: If you smell exhaust fumes inside your vehicle, have your dealer inspect your vehicle immediately. Do not drive if you smell exhaust fumes.
Page 222: Brakes
Driving • Do not use multiple extension cords. Instead, use one extension cord which is long enough to reach from the engine block heater cord to the outlet without stretching. • Make certain that the extension cord is in excellent condition (not patched or spliced).
Page 223 Driving and should be inspected by an authorized dealer. If the vehicle has continuous vibration or shudder in the steering wheel while braking, the vehicle should be inspected by an authorized dealer. Refer to Warning lights and chimes in the Instrument Cluster chapter for information on the brake BRAKE system warning light.
Page 224 Driving Regenerative Braking System (RBS) Your vehicle uses a feature known as regenerative braking. This is used to simulate the engine braking of an internal combustion engine and assist the standard brake system while recovering some of the energy of motion and storing it in the battery to improve fuel economy.
Page 225: Advancetrac
Driving WARNING: Always set the parking brake fully and make sure that the gearshift is securely latched in P (Park). WARNING: If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly.
Page 226 Driving WARNING: If a failure has been detected within the AdvanceTrac system, the stability control light will illuminate steadily, and you may hear a chime. If equipped with a message center, the vehicle will also indicate a failure with the brake system. Have the system serviced by an authorized dealer immediately.
Page 227 Driving Traction control system (TCS) Traction control is a driver aid feature that helps your vehicle maintain traction of the wheels, typically when driving on slippery and/or hilly road surfaces, by detecting and controlling wheel spin. Excessive wheel spin is controlled in two ways, which may work separately or in tandem;...
Page 228 Driving • Entering a paved road from a gravel road, or vice versa Switching off AdvanceTrac If the vehicle is stuck in snow, mud or sand, and seems to lose engine power, switching off certain features of the AdvanceTrac system may be beneficial because the wheels are allowed to spin.
Page 229 Driving STEERING Your vehicle is equipped with an electric power steering (EPS) system. There is no fluid reservoir to check or fill. If your vehicle loses electrical power while you are driving (or if the ignition is turned off), you can steer the vehicle manually, but it takes more effort.
Page 230 Driving • loose or worn suspension components • loose or worn steering components • improper steering alignment A high crown in the road or high crosswinds may also make the steering seem to wander/pull. Speed sensitive steering The steering in your vehicle is speed sensitive. At lower speeds the assist is increased to improve maneuverability.
Page 231 Driving 4. Locate the brake shift interlock lever on the driver’s side of the shifter assembly. 5. Apply the brake pedal. Using a screwdriver (or similar tool), press and hold the brake shift interlock lever while pulling the gearshift lever out of the P (Park) position and into the N (Neutral) position.
Page 232: Transmission Operation
Driving ELECTRONICALLY-CONTROLLED CONTINUOUSLY VARIABLE TRANSMISSION (eCVT) OPERATION Understanding the gearshift positions of the eCVT P (Park) This position locks the transmission and prevents the front wheels from turning. To put your vehicle in gear: • Start the engine • Release the parking brake •...
Page 233: Reverse Sensing System
Driving L (Low) • Provides maximum engine braking. • The transmission may be shifted into L (Low) at any vehicle speed. WARNING: When parking, do not use the gearshift in place of the parking brake. Always set the parking brake fully and make sure that the gearshift is securely latched in P (Park).
Page 234 Driving WARNING: This system is not designed to prevent contact with small or moving objects. The system is designed to provide a warning to assist the driver in detecting large stationary objects to avoid damaging the vehicle. The system may not detect smaller objects, particularly those close to the ground.
Page 235: Rear-View Camera System
Driving Keep the RSS sensors (located on the rear bumper/fascia) free from snow, ice and large accumulations of dirt (do not clean the sensors with sharp objects). If the sensors are covered, it will affect the accuracy of the RSS. If your vehicle sustains damage to the rear bumper/fascia, leaving it misaligned or bent, the sensing zone may be altered causing inaccurate measurement of obstacles or false alarms.
Page 236 Driving Image delay if displayed through the navigation screen: After shifting out of R (Reverse) and into any gear other than P (Park), the image in the navigation screen will remain until the vehicle speed reaches 5 mph (8 km/h), only if the rear camera delay feature is on, or until any navigation radio button is pressed.
Page 237 Driving either of the lamps are not operating, stop using the camera system, at least in the dark, until the lamp(s) are replaced and functioning. Servicing • If the image comes on while the vehicle is not in R (Reverse), have the system inspected by your authorized dealer.
Page 238 Driving WARNING: Objects in the blind spot mirror are closer than they appear. BLIND SPOT INFORMATION SYSTEM (BLIS ) WITH CROSS TRAFFIC ALERT (CTA) (IF EQUIPPED) The BLIS is a convenience feature that aids the driver in assessing whether a vehicle is within an area on either side of the vehicle extending rearward from the outside mirrors to approximately 10 feet...
Page 239 Driving Afterwards, the BLIS remains active for all speeds including 0 mph (0 km/h). BLIS is also active if the transmission is placed in N (Neutral). If the transmission is shifted out of D (Drive) or N (Neutral) the system will enter the CTA mode (see CTA operation below). Once shifted back in to D (Drive) the BLIS mode will activate once driven above 3 mph (5 km/h).
Page 240 Driving BLIS False Alerts Due to the nature of radar technology, there may be certain instances when the BLIS will alert with no object present in the blind zone. This is known as a false alert. Some level of false alerts are normal. Circumstances that may cause a false alert are guardrails, freeway concrete walls, cyclone fencing, sharp turns around a pole or building, or coming to a stop with a vehicle directly behind but very close.
Page 241 Driving The CTA system detects vehicles approaching up to 45 feet (14 meters) away (approximately the width of five parking spaces). Coverage decreases when vehicles and objects in close proximity block the CTA sensors (refer to figure for approximate zone coverage areas [sensor obstructed to vehicle on left]).
Page 242 Driving CTA coverage also decreases when parking at shallow angles (refer to figure for approximate zone coverage areas [sensor obstructed to vehicle on left]). CTA detection limitations: Due to the nature of radar technology, there may be certain instances where vehicles entering and exiting the blind spot zones may not be detected.
Page 243 Driving CTA and Reverse Sensing System (RSS) interaction CTA works along with the Reverse Sensing System (RSS) (if equipped). Become familiar with the warning tones of both systems. BLIS -CTA on/off and disable operation The BLIS and/or the CTA can be turned off via the message center. Turning the BLIS off does not turn off the CTA and visa versa.
Page 244 Driving WARNING: Just prior to the system recognizing a blocked condition and alerting the driver, the number of missed objects will increase. To help avoid injuries, NEVER use the BLIS as a replacement for using the side and rear view mirrors and looking over your shoulder before changing lanes.
Page 245 Driving Day and night brightness The BLIS -CTA alert will automatically dim when the headlamp switch is in the parking, on, or autolamp position, and night time darkness has been detected by the sun sensor. DRIVING THROUGH WATER If driving through deep or standing water is unavoidable, proceed very slowly especially when the depth is not known.
Page 246: Roadside Emergencies
Roadside Emergencies ROADSIDE ASSISTANCE Getting roadside assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available: •...
Page 247: Hazard Flasher Switch
Assistance, call 1-800-241-3673. Canadian customers who require roadside assistance, call 1-800-665-2006. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 km). To obtain reimbursement information, U.S.
Page 248: Fuel Pump Shut-Off
WARNING: Failure to inspect and if necessary repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision. FUSES AND RELAYS...
Page 249 Roadside Emergencies Standard fuse amperage rating and color COLOR Cartridge Fuse Mini Standard Maxi Fuse link maxi rating fuses fuses fuses cartridge fuses Grey Grey — — — Violet Violet — — — Pink Pink — — — — — —...
Page 250 Roadside Emergencies The fuses are coded as follows. Fuse/Relay Fuse Amp Protected Circuits Location Rating Driver smart window motor Brake on/off switch, Center high-mounted stop lamp HEV battery fan Passenger front smart window motor Keypad illumination, Brake shift interlock Turn signal lamps Low beam headlamps (left) Low beam headlamps (right) Courtesy lights/Illuminated scuff plate...
Page 251 Roadside Emergencies Fuse/Relay Fuse Amp Protected Circuits Location Rating 7.5A Memory modules, Memory seat/mirrors switches SYNC module Electronic finish panel (EFP) radio and climate control buttons module, Navigation display, Center information display, GPS module, Ambient lighting Climate control Not used (spare) Door locks, Trunk release Heated seat module Not used (spare)
Page 252 Roadside Emergencies Fuse/Relay Fuse Amp Protected Circuits Location Rating Humidity sensor fan Subwoofer amplifier Radio Not used (spare) Automatic dimming mirror, Moon roof, Compass, Front windows Electronic stability control, Adaptive headlamps Rain sensor Fuel diode/Powertrain control module Heated backlight and blower relay coil, Wiper washer 7.5A Occupant classification sensor (OCS)
Page 253 Roadside Emergencies The high-current fuses are coded as follows. Fuse/Relay Fuse Amp Protected Circuits Location Rating 50A* Electronic power assist steering B+ 50A* Electronic power assist steering B+ 40A* Powertrain control module (aux relay 5 power) — Not used — Not used 40A* Rear defrost (aux relay 4 power)
Page 254 Roadside Emergencies Fuse/Relay Fuse Amp Protected Circuits Location Rating — Not used 10A** HEV high voltage battery module — Not used — Not used 20A* THX Radio 20A* THX Radio 20A* Console power point 10A** Powertrain control module/ Transmission control module keep-alive power, Canister vent —...
Page 255 Roadside Emergencies Fuse/Relay Fuse Amp Protected Circuits Location Rating G8VA relay Motor electronics coolant pump 15A** Injectors 15A** Coil on plugs 10A** Powertrain control module (general): Heater pump, Motor electronics coolant pump relay coils, DC/DC converter, Back-up lamps, Brake controller 20A** HEV high voltage battery module, Fuel pump relay...
Page 256: Changing Tires
(TPMS) and should not be used. However, if you must use a sealant, the TPMS sensor and valve stem on the wheel must be replaced by an authorized Ford dealer. WARNING: Refer to Tire pressure monitoring system (TPMS) in the Tires, Wheels and Loading chapter for important information.
Page 257 Ford. If the dissimilar spare tire or wheel is damaged, it should be replaced rather than repaired.
Page 258 Roadside Emergencies • All-wheel driving capability (if applicable) 3. Full-size dissimilar spare without label on wheel When driving with the full-size dissimilar spare tire/wheel, do not: • Exceed 70 mph (113 km/h) • Use more than one dissimilar spare tire/wheel at a time •...
Page 259 Roadside Emergencies Removing the spare tire and jack 1. Remove the carpeted load floor panel located in the rear of the vehicle and remove the lug wrench and long bolt from the tool bag. 2. Remove the bolt securing the spare tire using the lug wrench, then lift and remove the spare tire from the trunk.
Page 260 Roadside Emergencies 1. Block both the front and rear of the wheel diagonally opposite the flat tire. For example, if the left front tire is flat, block the right rear wheel. 2. Remove the center ornament (if equipped) from the wheel. Loosen each wheel lug nut one-half turn counterclockwise but do not remove them until the wheel is raised off...
Page 261 Roadside Emergencies WARNING: To lessen the risk of personal injury, do not put any part of your body under the vehicle while changing a tire. Do not start the engine when your vehicle is on the jack. The jack is only meant for changing the tire.
Page 262: Wheel Lug Nut Torque
M12 x 1.5 * Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. WARNING: When a wheel is installed, always remove any corrosion, dirt or foreign materials present on the mounting surfaces of the wheel or the surface of the wheel hub, brake drum or brake disc that contacts the wheel.
Page 263: Jump Starting
Roadside Emergencies the Easy Fuel™ “no cap” fuel system as it can be damaged. You must use the included funnel in such circumstances. WARNING: Do not insert the nozzle of portable fuel containers or aftermarket funnels into the Easy Fuel™ system. This could damage the fuel system and its seal, and may cause fuel to run onto the ground instead of filling the tank, all of which could result in serious personal injury.
Page 264 Roadside Emergencies 4. Check all battery terminals and remove any excessive corrosion before you attach the battery cables. Ensure that vent caps are tight and level. 5. Turn the heater fan on in both vehicles to protect from any electrical surges.
Page 265 Roadside Emergencies Jump starting 1. Start the engine of the booster vehicle and run the engine at moderately increased speed. 2. Start the engine of the disabled vehicle. 3. Once the disabled vehicle has been started, run both engines for an additional three minutes before disconnecting the jumper cables.
Page 266: Wrecker Towing
It is recommended that your vehicle be towed with a wheel lift or flatbed equipment. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. If the vehicle is towed by other means or incorrectly, vehicle damage may occur.
Page 267 Roadside Emergencies Emergency towing In case of a roadside emergency with a disabled vehicle (without access to wheel dollies, car hauling trailer, or flatbed transport vehicle) your vehicle (regardless of transmission powertrain configuration) can be flat towed (all wheels on the ground) under the following conditions: •...
Page 268: Customer Assistance
A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford.
Page 269 • The name of the authorized dealer and city where located • The vehicle’s current odometer reading In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states.
Page 270 In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126...
Page 271 THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Assistance section, you may be eligible to participate in the BBB AUTO LINE program.
Page 272 (CANADA ONLY) For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
Page 273 The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company/Ford of Canada is not responsible for any damage caused by use of improper fuel.
Page 274 If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing expcac@ford.com. If you are in another foreign country, contact the nearest authorized dealer.
Page 275: Reporting Safety Defects (U.s. Only)
However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153);...
Page 276: Cleaning
Cleaning WASHING THE EXTERIOR Wash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo, such as Motorcraft Detail Wash (ZC-3-A), which is available from your authorized dealer. • Never use strong household detergents or soap, such as dish washing or laundry liquid.
Page 277 Cleaning WAXING • Wash the vehicle first. • Use a quality wax that does not contain abrasives. • Do not allow paint sealant to come in contact with any non-body (low-gloss black) colored trim, such as grained door handles, roof racks, bumpers, side moldings, mirror housings or the windshield cowl area.
Page 278 Cleaning • Do not spray a hot engine with cold water to avoid cracking the engine block or other engine components. • Spray Motorcraft Engine Shampoo and Degreaser (ZC-20) on all parts that require cleaning and pressure rinse clean. In Canada, use Motorcraft Engine Shampoo (CXC-66-A).
Page 279 Cleaning WINDOWS AND WIPER BLADES The windshield, rear and side windows and the wiper blades should be cleaned regularly. If the wipers do not wipe properly, substances on the vehicle’s glass or the wiper blades may be the cause. These may include hot wax treatments used by commercial car washes, water repellent coatings, tree sap, or other organic contamination;...
Page 280 Cleaning • Be certain to wash or wipe your hands clean if you have been in contact with certain products such as insect repellent and suntan lotion in order to avoid possible damage to the interior painted surfaces. • Do not use household or glass cleaners as these may damage the finish of the instrument panel, interior trim and cluster lens.
Page 281 Cleaning • If a ring forms on the fabric after spot cleaning, clean the entire area immediately (but do not oversaturate) or the ring will set. • Do not use household cleaning products or glass cleaners, which can stain and discolor the fabric and affect the flame retardant abilities of the seat materials.
Page 282 Cleaning Regular cleaning and conditioning will maintain the appearance of the leather. Cleaning For dirt, use a vacuum cleaner then use a clean, damp cloth or soft brush. For routine cleaning, wipe the surface with a soft, damp cloth. For more thorough cleaning, wipe the surface with a mild soap and water solution.
Page 283 FORD AND LINCOLN CAR CARE PRODUCTS Your Ford or Lincoln authorized dealer has many quality products available to clean your vehicle and protect its finishes. These quality products have been specifically engineered to fulfill your automotive needs;...
Page 284: Maintenance And Specifications
Maintenance and Specifications SERVICE RECOMMENDATIONS To help you service your vehicle, we provide scheduled maintenance information which makes tracking routine service easy. If your vehicle requires professional service, your authorized dealer can provide the necessary parts and service. Check your Warranty Guide to find out which parts and services are covered.
Page 285 Maintenance and Specifications Working with the engine on 1. Set the parking brake and shift to P (Park). 2. Block the wheels. WARNING: To reduce the risk of vehicle damage and/or personal burn injuries, do not start your engine with the air cleaner removed and do not remove it while the engine is running.
Page 286: Engine Compartment
Maintenance and Specifications IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT 1. Engine coolant reservoir 2. Engine oil filler cap 3. Engine oil dipstick 4. Motor/Electronics (M/E) coolant reservoir 5. Brake fluid reservoir 6. Power distribution box 7. Air cleaner assembly (out of view) 8.
Page 287 In very cold weather, do not fill the reservoir completely. Only use a washer fluid that meets Ford specifications. Do not use any special washer fluid such as windshield water repellent type fluid or bug wash. They may cause squeaking, chatter noise, streaking and smearing.
Page 288: Engine Oil
Maintenance and Specifications To prolong the life of the wiper blades, it is highly recommended to scrape off the ice on the windshield before turning on the wipers. The layer of ice has many sharp edges and can damage the micro edge of the wiper rubber element.
Page 289 Approval Committee (ILSAC), comprised of U.S. and Japanese automobile manufacturers. To protect your engine and engine’s warranty, use Motorcraft SAE 5W-20 or an equivalent SAE 5W-20 oil meeting Ford specification WSS-M2C930-A. SAE 5W-20 oil provides optimum fuel economy and 2011 MKZ Hybrid (hkz)
Page 290: Battery
Change your engine oil and filter according to the appropriate schedule listed in the scheduled maintenance information. Ford production and Motorcraft replacement oil filters are designed for added engine protection and long life. If a replacement oil filter is used that does not meet Ford material and design specifications, start-up engine noises or knock may be experienced.
Page 291 Maintenance and Specifications WARNING: Batteries normally produce explosive gases which can cause personal injury. Therefore, do not allow flames, sparks or lighted substances to come near the battery. When working near the battery, always shield your face and protect your eyes. Always provide proper ventilation.
Page 292: Engine Coolant And Motor/Electronics Coolant
Maintenance and Specifications 7. Drive the vehicle to complete the relearning process. • The vehicle may need to be driven 10 miles (16 km) or more to relearn the idle and fuel trim strategy. • If you do not allow the engine to relearn its idle trim, the idle quality of your vehicle may be adversely affected until the idle trim is eventually relearned.
Page 293 Maintenance and Specifications Checking engine coolant The concentration and level of engine coolant should be checked at the intervals listed in scheduled maintenance information. The coolant concentration should be maintained at 50/50 coolant and distilled water, which equates to a freeze point of -34°F (-37°C).
Page 294 Maintenance and Specifications • Protection against rust and other forms of corrosion. • Enables calibrated gauges to work properly. Common instructions for cooling systems • The engine coolant should be at the FULL COLD level or within the COLD FILL RANGE as listed on the engine coolant reservoir (depending upon application).
Page 295 Maintenance and Specifications • DO NOT MIX different colors or types of coolant in your vehicle. Make sure the correct coolant is used. DO NOT MIX recycled coolant and new (unused) coolant together in the vehicle. Mixing of engine coolants may harm your engine’s cooling system. The use of an improper coolant may harm engine and cooling system components and may void the warranty.
Page 296 Recycled engine coolant Ford Motor Company does NOT recommend the use of recycled engine coolant since a Ford-approved recycling process is not yet available. Used engine coolant should be disposed of in an appropriate manner.
Page 297 Maintenance and Specifications Severe climates If you drive in extremely cold climates (less than –34°F [–37°C]): • It may be necessary to increase the coolant concentration above 50%. • NEVER increase the coolant concentration above 60%. • A coolant concentration of 60% will provide freeze point protection down to -62°F [-52°C].
Page 298: Fuel Information
Maintenance and Specifications WHAT YOU SHOULD KNOW ABOUT AUTOMOTIVE FUELS Important safety precautions WARNING: Do not overfill the fuel tank. The pressure in an overfilled tank may cause leakage and lead to fuel spray and fire. WARNING: The fuel system may be under pressure. If you hear a hissing sound near the fuel filler door (Easy Fuel™...
Page 299 Maintenance and Specifications clothing and wash skin thoroughly with soap and water. Repeated or prolonged skin contact with fuel liquid or vapor causes skin irritation. • Be particularly careful if you are taking “Antabuse” or other forms of disulfiram for the treatment of alcoholism. Breathing gasoline vapors, or skin contact could cause an adverse reaction.
Page 300 Maintenance and Specifications • Keep the fuel pump nozzle in contact with the fuel container while filling. • DO NOT use a device that would hold the fuel pump handle in the fill position. Easy Fuel™ “no cap” fuel system Your fuel tank is equipped with an Easy Fuel™...
Page 301 Maintenance and Specifications WARNING: The fuel system may be under pressure. If you hear a hissing sound near the fuel filler door (Easy Fuel™ “no cap” fuel system), do not refuel until the sound stops. Otherwise, fuel may spray out, which could cause serious personal injury. Choosing the right fuel Use only UNLEADED fuel or UNLEADED fuel blended with a maximum of 10% ethanol.
Page 302 Ask your fuel supplier about gasolines that meet the World-Wide Fuel Charter. Cleaner air Ford endorses the use of reformulated “cleaner-burning” gasolines to improve air quality, per the recommendations in the Choosing the right fuel section. Running out of fuel Avoid running out of fuel because this situation may have an adverse effect on powertrain components.
Page 303 Maintenance and Specifications WARNING: Do not try to pry open or push open the Easy Fuel™ system with foreign objects. This could damage the fuel system and its seal and cause injury to you or others. When filling the vehicle’s fuel tank from a portable fuel container, use the included funnel.
Page 304 Maintenance and Specifications Filling the tank When the fuel gauge indicates empty, there is still a small reserve of fuel in the fuel system. When refueling your vehicle after the fuel gauge indicates empty, you might not be able to refuel the full amount of the advertised capacity of the fuel tank due to the empty reserve still present in the tank.
Page 305 Maintenance and Specifications Driving style — good driving and fuel economy habits Since it is able to operate in electric mode and to collect braking energy, your hybrid vehicle may get better fuel economy in city driving than on the highway. This is contrary to conventional vehicles. However, many of the same actions that improve fuel economy in a conventional vehicle will also improve fuel economy in this vehicle.
Page 306 If other than Ford, Motorcraft or Ford-authorized parts are used for maintenance replacements or for service of components affecting emission control, such non-Ford parts should be equivalent to genuine Ford Motor Company parts in performance and durability.
Page 307 Maintenance and Specifications Illumination of the service engine soon indicator, charging system warning light or the temperature warning light, fluid leaks, strange odors, smoke or loss of engine power could indicate that the emission control system is not working properly. An improperly operating or damaged exhaust system may allow exhaust to enter the vehicle.
Page 308 Maintenance and Specifications electrical system dry out. After three driving cycles without these or any other temporary malfunctions present, the service engine soon indicator should stay off the next time the engine is started. A driving cycle consists of a cold engine startup followed by mixed city/highway driving.
Page 309: Air Filter(S)
Maintenance and Specifications Allow the vehicle to sit for at least eight hours without starting the engine. Then, start the engine and complete the above driving cycle. The engine must warm up to its normal operating temperature. Once started, do not turn off the engine until the above driving cycle is complete. If the vehicle is still not ready for I/M testing, the above driving cycle will have to be repeated.
Page 310 Maintenance and Specifications VEHICLE STORAGE If you plan on storing your vehicle for an extended period of time (30 days or more), refer to the following maintenance recommendations to ensure your vehicle stays in good operating condition. All motor vehicles and their components were engineered and tested for reliable, regular driving.
Page 311 Note: During extended periods of vehicle storage (30 days or more), fuel may deteriorate due to oxidation. Add Motorcraft Gas Stabilizer or equivalent meeting Ford material specification ESE-M99C112-A to the vehicle fuel system whenever actual or expected storage periods exceed 30 days.
Page 312: Part Numbers
Replace the spark plugs with ones that meet Ford material and design specifications for your vehicle, such as Motorcraft or equivalent replacement parts. The customer warranty may be void for any damage to the engine if such spark plugs are not used.
Page 313: Maintenance Product Specifications And Capacities
Maintenance and Specifications 2011 MKZ Hybrid (hkz) Owners Guide, 2nd Printing USA (fus)
Page 314 Maintenance and Specifications 2011 MKZ Hybrid (hkz) Owners Guide, 2nd Printing USA (fus)
Page 315: Engine Data
Maintenance and Specifications ENGINE DATA Engine 2.5L I4 engine Cubic inches Required fuel Minimum 87 octane Firing order 1-3-4-2 Ignition system Coil on plug Spark plug gap 0.049–0.053 inch (1.25–1.35mm) Compression ratio 12.3:1 Engine drivebelt routing High voltage battery data High voltage battery Battery chemistry Nickel metal hydride...
Page 316 Maintenance and Specifications IDENTIFYING YOUR VEHICLE Safety Compliance Certification Label The National Highway Traffic Safety Administration Regulations require that a Safety Compliance Certification Label be affixed to a vehicle and prescribe where the Safety Compliance Certification Label may be located. The Safety Compliance Certification Label is located on the structure (B-Pillar) by the trailing edge of the driver’s...
Page 317 Maintenance and Specifications The Vehicle Identification Number (VIN) contains the following information: 1. World manufacturer identifier 2. Brake system / Gross Vehicle Weight Rating (GVWR) / Restraint Devices and their location 3. Make, vehicle line, series, body type 4. Engine type 5.
Page 318: Accessories
LINCOLN CUSTOM ACCESSORIES FOR YOUR VEHICLE A wide selection of Lincoln Custom Accessories are available for your vehicle through your local Lincoln or Ford of Canada dealer. These quality accessories have been specifically engineered to fulfill your automotive needs; they are custom designed to complement the style and aerodynamic appearance of your vehicle.
Page 319 Ford Motor Company engineering requirements. Contact your Ford dealer for details regarding the manufacturer’s limited warranty and/or a copy of the FLA product limited warranty offered by the accessory manufacturer.
Page 320: Ford Extended Service Plan
BaseCare – Covers 84 components. PowertrainCare – Covers 29 critical components. Ford ESP is honored by all Ford and Lincoln Dealers in the U.S. and Canada It’s the only extended service plan authorized and backed by Ford Motor Company. That means you get: •...
Page 321 Ford ESP Can Quickly Pay for Itself One service bill – the cost of parts and labor – can easily exceed the price of your Ford ESP Service Contract. With Ford ESP, you minimize your risk for unexpected repair bills and rising repair costs.
Page 322 Ford Extended Service Plan 2011 MKZ Hybrid (hkz) Owners Guide, 2nd Printing USA (fus)
Page 323 Ford Motor Company dealers. For more information, visit your local Ford of Canada dealer or www.ford.ca to find the Ford Extended Service Plan that is right for you. NOTE: Repairs performed outside of Canada and the United States are not eligible for Ford ESP coverage.
Page 324: Scheduled Maintenance Guide
Ford Motor Company has recommended maintenance intervals for various parts and component systems based upon engineering testing. Ford Motor Company relies upon this testing to determine the most appropriate mileage for replacement of oils and fluids to protect your vehicle at the lowest overall cost to you and recommends against maintenance schedules that deviate from the scheduled maintenance information.
Page 325 Ford Motor Company parts in performance and durability. It is the owner’s responsibility to determine the equivalency of such parts. Please consult your Warranty Guide for complete warranty information.
Page 326 Genuine Ford and Motorcraft replacement parts Dealerships stock Ford and Motorcraft branded replacement parts. These parts meet or exceed Ford Motor Company’s specifications, and we stand behind them. Parts installed at your dealership carry a nationwide, 12 month/12,000 mile (20,000 km) parts and labor limited warranty.
Page 327 In order to keep your vehicle running right, it is important to have the systems on your vehicle checked regularly. This can help identify potential issues and prevent major problems. Ford Motor Company recommends the following multi-point inspection be performed at every scheduled maintenance interval to help ensure your vehicle keeps running great.
Page 328 Scheduled Maintenance Guide Multi-point inspection – Recommended each visit Accessory drive belt(s) Half-shaft dust boots (if equipped) Battery performance Horn operation Clutch operation (if equipped) Radiator, cooler, heater and A/C hoses Engine air filter Suspension components for leaks and damage Exhaust system Steering and linkage Exterior lamps and hazard...
Page 329 Scheduled Maintenance Guide 2011 MKZ Hybrid (hkz) Owners Guide, 2nd Printing USA (fus)
Page 330: Normal Scheduled Maintenance And Log
Scheduled Maintenance Guide NORMAL SCHEDULED MAINTENANCE AND LOG The following section contains the “Normal Schedule”. This schedule is presented at specific mileage (kilometer) intervals with exceptions noted. Reset your oil life monitoring system after each engine oil and filter change; refer to the Instrument Cluster chapter. 2011 MKZ Hybrid (hkz) Owners Guide, 2nd Printing USA (fus)
Page 331 Scheduled Maintenance Guide 2011 MKZ Hybrid (hkz) Owners Guide, 2nd Printing USA (fus)
Page 332 Scheduled Maintenance Guide Every 20,000 miles Replace cabin air filter (if equipped) (32,000 km) Every 30,000 miles Replace climate-controlled seat filter (if (48,000 km) equipped) Every 100,000 miles Change engine coolant and motor/electronics (160,000 km) coolant Replace spark plugs Inspect accessory drive belt(s) Every 150,000 miles Change automatic transmission fluid and filter (240,000 km)
Page 333 Scheduled Maintenance Guide Maintenance schedule log EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#:...
Page 334 Scheduled Maintenance Guide EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS...
Page 335 Scheduled Maintenance Guide EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS...
Page 336 Scheduled Maintenance Guide SPECIAL OPERATING CONDITIONS If you operate your vehicle primarily in one of the more demanding conditions listed below, you will need to have some items maintained more frequently. If you only occasionally operate your vehicle under these conditions, it is not necessary to perform the additional maintenance.
Page 337 Scheduled Maintenance Guide Reset your oil life monitor after each engine oil and filter change; refer to the Instrument Cluster chapter. Exclusive use of E85 (Flex Fuel Vehicles only) Every oil change interval – If ran exclusively on E85, fill the fuel tank full with regular unleaded fuel 2011 MKZ Hybrid (hkz) Owners Guide, 2nd Printing...
Page 338 Scheduled Maintenance Guide Special operating condition log EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#:...
Page 339 Scheduled Maintenance Guide EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS...
Page 340 ❑ Rear axles and power take-off (PTO) units containing synthetic fluid and light duty trucks equipped with Ford-design axles are lubricated for life. These fluids are not to be checked or changed unless a leak is suspected, service is required or the axle assembly has been submerged in water.
Page 341: Engine Coolant Change Log
Scheduled Maintenance Guide ENGINE COOLANT CHANGE RECORD Initial change 6 years or 100,000 miles (160,000 km) (whichever comes first) After initial change Every 3 years or 50,000 miles (80,000 km) Engine coolant change log EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#:...
Page 342: Index
Index Accessory delay ......94 Battery ........290 acid, treating emergencies ..290 AdvanceTrac ......225 jumping a disabled battery ..263 Airbag supplemental restraint maintenance-free ....290 system ....158–159, 167, 170 replacement, specifications ...312 and child safety seats ....160 servicing ........290 description ....159, 167, 170 Belt-Minder ......153 disposal ........173...
Page 343 (see Speed control) ....96 cleaning ........277 Cupholder(s) ......143 idle speed control ....290 lubrication specifications ..313 Customer Assistance ....246 refill capacities ......313 Ford Extended service points ....286–287 Service Plan ....320, 323 2011 MKZ Hybrid (hkz) Owners Guide, 2nd Printing USA (fus)
Page 344 Index Engine block heater ....221 Engine oil ........288 Garage door opener ....101 checking and adding ....288 dipstick ........288 Gas cap (see Fuel cap) ....300 filter, specifications ..289, 312 Gas mileage recommendations ....289 (see Fuel economy) ....303 refill capacities ......313 Gauges .........25 specifications ......313 Event data recording ....12 Exhaust fumes ......221...
Page 345 Index Lug nuts ........262 Lumbar support, seats .....137 Jack ..........256 positioning .......256 storage ........256 Jump-starting your vehicle ..263 Message center ......36 system check button ....45 warning messages .....46 Mirrors .........95 Keyless entry system automatic dimming rearview autolock ........113 mirror ........95 keypad ........125 heated ........70, 96 locking and unlocking...
Page 346 Index Power mirrors ......95 Belt-Minder ......153 extension assembly ....152 Power point .........92 for adults ......148–150 Power steering ....229–230 for children ......173 Occupant Classification Power Windows ......93 Sensor ........145 Power windows warning light and chime ..153 opening using remote entry Safety restraints - LATCH system .......94, 120 anchors ........182 Safety seats for children ..178...
Page 347 Index Speed control ......96 wrecker ........266 Starting your vehicle ..218, 220 Transmission ......232 brake-shift interlock (BSI) ..230 jump starting ......263 fluid, checking and adding Steering (automatic) ......309 speed sensitive .......230 fluid, refill capacities ....313 lubricant specifications ..313 Steering wheel controls ........98 Trunk .........117 tilting .........88 remote release ....107, 121...

Ford MKZ Hybrid 2011 Owner's Manual

Introduction

Instrument Cluster

Entertainment Systems

Climate Controls

Lights

Driver Controls

Locks and Security

Seating and Safety Restraints

Tires, Wheels and Loading

Driving

Roadside Emergencies

Customer Assistance

Cleaning

Maintenance and Specifications

Accessories

Ford Extended Service Plan

Scheduled Maintenance Guide

Index

Quick Links

Table of Contents

Related Manuals for Ford MKZ Hybrid 2011

Summary of Contents for Ford MKZ Hybrid 2011

Table of Contents