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The BMW Roadside Assistance Program is not a
warranty and does not affect your rights under
the New Vehicle Limited Warranty.
Services provided by a third-party business
partner.
Owner's Eligibility
You are covered if your vehicle is:
A new BMW automobile, distributed by
BMW NA, and purchased at an authorized
BMW center, OR;
A new BMW automobile, purchased under the
BMW NA European Delivery Plan, OR;
A new, U.S. version, BMW automobile
purchased under the Diplomatic or Military
Sales programs, operated in any of the
50 states, Canada and Puerto Rico.
The vehicle itself is covered when driven by any
authorized driver.
Protection:
New BMWs — Protection is provided for
4 years/unlimited miles. NOTE: This does not
affect warranty coverage which remains at
4 years/50,000 miles.
Certified Pre-Owned BMWs — 6 years/unlimited
miles from the original in-service date.
Getting Started
A Roadside Assistance card can be found inside
your vehicle portfolio. It contains the 24-hour
toll-free number for Roadside Assistance.
For your convenience, a decal which shows the
same information as the Roadside Assistance
card has been affixed to the tool kit cover on the
trunk lid and on the driver's side top corner of the
windshield.
Calling For Assistance
The toll-free BMW Roadside Assistance number
(1 800 332-4269) is answered by a BMW
Roadside Assistance service representative. In
order for you to receive quick and reliable
services, it is essential that you provide detailed
and accurate information to the service
representative.
Be prepared to give:
Your name and address.
Your complete Vehicle Identification Number
(found on your vehicle registration, or on the
bottom driver's side of your windshield).
Model description of your vehicle.
License plate number of your vehicle.
Vehicle location (including nearby crossroads/
intersections, highway mile markers, street
numbers, landmarks, etc.)
Location you are calling from (including a
telephone number where you can be reached).
If you are calling from a public phone, wait
there for the return call. Do not leave this
location without informing the Roadside
Assistance service representative.
A description of your vehicle's problem.
Specific and accurate information will enable
the Roadside Assistance service
representative to provide the proper help.
Emergency Valet Service. Should there be a
need beyond BMW Roadside Assistance,
Emergency Valet service will provide a personal
assistant who will help in every way to get you to
your final destination. Emergency Valet service
will help you locate a rental car or taxi agency,
hotel or even help procure airline reservations. In
the event of an emergency, this service will assist
you in getting information out to the proper party
whether it is business or personal. If we are
unable to contact one of your party, the message
relay service will document the information, and
will make reasonable efforts to deliver the
message to the message recipient.
Personal Trip Routing. Leave the planning to
us. Simply give one of our Roadside Assistance
service representatives a call, and we will provide
you with a detailed, easy to read, computerized
trip itinerary and companion map package.
Please allow up to two weeks to process your
request.
Services
From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.
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