Axis Q3505–VE User Manual
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Axis Q3505–VE User Manual

Fixed dome network camera
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AXIS Q3505–VE Fixed Dome Network Camera

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Summary of Contents for Axis Q3505–VE

  • Page 1: User Manual

    AXIS Q3505–VE Fixed Dome Network Camera User Manual...
  • Page 2 Axis Communications AB. See Contact Information on page 3 . systems may also be beneficial, for developing shell scripts and applications. Later versions of this document will be posted to the Axis Electromagnetic Compatibility (EMC) website, as required. See also the product’s online help, available via This equipment has been designed and tested to fulfill applicable the web-based interface.
  • Page 3 (STP) or other appropriate method. Battery The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions this battery will last for a minimum of five years.

  • Page 4: Table Of Contents

    AXIS Media Control (AMC) ........
  • Page 5 AXIS Q3505–VE Fixed Dome Network Camera Table of Contents Reset to Factory Default Settings ........

  • Page 6: Hardware Overview

    AXIS Q3505–VE Fixed Dome Network Camera Hardware Overview Hardware Overview Note 3–9 mm lens: Pressing the lens too hard while cleaning may cause the lens to move down. If this happens while the camera is in operation, re-calibrate the optics by clicking Calibrate from the Server Maintenance web page (System Options >...

  • Page 7: Network Connector

    Resetting the product to factory default settings. See page 57. • Connecting to an AXIS Video Hosting System service. See page 49. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. •...

  • Page 8: Led Indicators

    AXIS Q3505–VE Fixed Dome Network Camera Hardware Overview • To view the Status LED – Press the button once to light up the Status LEDs. Press again to turn them off. The LEDs will turn off automatically after 10 seconds.

  • Page 9: Access The Product

    Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list. If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to discover and assign an IP address, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup...

  • Page 10: The Live View Page

    PTZ Mode PTZ mode is set the first time the Axis product is accessed and can only be changed by resetting the product to factory default settings. The product can use either Optical zoom for installation or Optical Zoom for monitoring. The default mode is Optical zoom for installation.
  • Page 11 Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons. The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the audio clip and click the Play button.
  • Page 12 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 14 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.
  • Page 13 AXIS Q3505–VE Fixed Dome Network Camera Access the Product Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer. Click the Center mode button and click in the image to center the camera view on that position. The center mode button could also be used to zoom in on a specific area.

  • Page 14: Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 10 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 15: Alternative Methods Of Accessing The Video Stream

    AXIS Q3505–VE Fixed Dome Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: •...

  • Page 16: Access Audio Streams

    • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 17: Set Up The Product

    Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. •...

  • Page 18: Video And Audio

    Width and Height fields and click Apply. • The Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle.
  • Page 19 Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.

  • Page 20: Stream Profiles

    The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product. Capture Mode Capture mode defines the maximum resolution and maximum frame rate available in the Axis product. A capture mode with a large maximum resolution has a reduced maximum frame rate and vice versa.
  • Page 21 White Balance White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light source from the drop-down list.
  • Page 22 The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows using different prioritization in normal light and in low light.

  • Page 23: View Area

    AXIS Q3505–VE Fixed Dome Network Camera Video and Audio detection is more important than identification. Motion blur is acceptable and since low light can cause a lot of noise, move the low light priority slider toward low noise. Example If storage space or bandwidth is limited, try using a lower gain. This will reduce image noise and produce smaller image files.

  • Page 24: Overlay

    For more information about privacy masks, see Privacy Mask on page 26. To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the maximum image resolution.
  • Page 25 AXIS Q3505–VE Fixed Dome Network Camera Video and Audio To make a color in the overlay image transparent, select Use transparency and enter the RGB hexadecimal value for the color. Example: To make white transparent, enter #FFFFFF. To scale the image automatically, select Scale with resolution. The image will be scaled down to fit the resolution used by the Axis product.

  • Page 26: Privacy Mask

    Privacy masks cannot be bypassed using the VAPIX® application programming interface (API). The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.

  • Page 27: Audio Settings

    Half-duplex - Audio can be transmitted to and from the Axis product but only in one direction at a time. To transmit audio using the Live View page, use the Talk and Listen buttons, see AMC Audio Controls on page 12.

  • Page 28: Audio Clips

    To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information, see Events on page 38.

  • Page 29: Configure The Live View Page

    Viewer Settings To configure options for the viewer, go to Live View Config > Viewer Settings. • Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. •...
  • Page 30 Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See AXIS Media Control (AMC) on page 14.

  • Page 31: Ptz (Pan Tilt Zoom)

    AXIS Q3505–VE Fixed Dome Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 23.

  • Page 32: Guard Tour

    AXIS Q3505–VE Fixed Dome Network Camera PTZ (Pan Tilt Zoom) It is also possible to, for example, record video or save images (take a snapshot) while the Gatekeeper is active. Go to Events and set up an action rule with PTZ Preset Reached as trigger.

  • Page 33: Detectors

    AXIS Q3505–VE Fixed Dome Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up.
  • Page 34 Motion Detection Parameters on page 34. Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected. Possible actions include uploading images and start recording. For more information, see Set Up Action Rules on page 38.

  • Page 35: Audio Detection

    Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.

  • Page 36: Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...
  • Page 37 AXIS Q3505–VE Fixed Dome Network Camera Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.

  • Page 38: Events

    Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.

  • Page 39: Events

    This can for example be used to send notifications. Motion Detection – Trigger the rule when motion is detected. See Motion Detection on page 33. Shock Detected – Trigger the rule when the Axis product detects it has been tilted or hit. See Shock Detection on page 33.

  • Page 40: Add Recipients

    AXIS Q3505–VE Fixed Dome Network Camera Events Actions Available actions include: • Day/Night Vision Mode – Set day mode (IR cut filter on) or night mode (IR cut filter off). • Output Port – Activate an I/O port to control an external device.

  • Page 41: Create Schedules

    Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see Certificates on page 46.

  • Page 42: Recordings

    Continuous Recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 53. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.
  • Page 43 AXIS Q3505–VE Fixed Dome Network Camera Recordings 5. Click Save to save and start the recording.

  • Page 44: Languages

    Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 45: System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 46 Axis product: Server/Client certificates - To authenticate the Axis product. CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802.1X protected network.

  • Page 47: Date & Time

    2. Click Install certificate and upload the certificate. Audio Support Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to configure audio settings, see Audio Settings on page 27. Note Deselecting this option will disable audio globally in the Axis product, for configured events and profiles with audio as well.

  • Page 48: Network

    IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 49 AVHS service. Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the one-click installation.
  • Page 50 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 51 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
  • Page 52 Note All AXIS Video MIB traps are enabled when SNMP v1/v2c traps are enabled. It is not possible to turn on or off specific traps. SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.

  • Page 53: Storage

    To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.

  • Page 54: Ports & Devices

    6. Click Connect. To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools. To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select the number of days or weeks.

  • Page 55: Maintenance

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 56: Advanced

    For more information, see www.axis.com/developer File Upload Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.

  • Page 57: Reset To Factory Default Settings

    AXIS Q3505–VE Fixed Dome Network Camera System Options Reset to Factory Default Settings Important Reset to factory default should be used with caution. A reset to factory default will reset all settings, including the IP address, to the factory default values.

  • Page 58: Troubleshooting

    To upgrade the product’s firmware: 1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup 2. Go to Setup > System Options > Maintenance in the product’s web pages.

  • Page 59: Symptoms, Possible Causes And Remedial Actions

    Status indicator. 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address Try the installation again.
  • Page 60 Check with your network administrator to see if there is a firewall preventing viewing. Installation of additional Configure the Axis product to use a Java applet for updating video images in your browser. Go to ActiveX component Setup > Live View Config and select Java applet under Default viewer.
  • Page 61 Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate will lower the maximum resolution. SeeCapture Mode on page 20. The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specifications on page 63.
  • Page 62 AXIS Q3505–VE Fixed Dome Network Camera Troubleshooting Video cannot be recorded Check that the SD card is not write protected (that is, read only). SD card cannot be mounted Reformat the SD card and then click Mount. NOTICE TICE TICE...

  • Page 63: Technical Specifications

    Image settings Compression, color, brightness, sharpness, contrast, white balance, exposure control, exposure zones, backlight compensation, fine tuning of behavior at low light Rotation: 0°, 90°, 180°, 270°, Auto, including Axis Corridor Format Text and image overlay Privacy mask Electronic Image Stabilization (EIS)
  • Page 64 AXIS Video Hosting System (AVHS) with One-Click Camera Connection. ONVIF Profile S; specification at www.onvif.org AXIS Media Control SDK (available at www.axis.com), event trigger data in video stream Quality of Service (QoS) layer 3, DiffServ Model Embedded Linux operating system...
  • Page 65 Aluminium impact-resistant casing with integrated dehumidifying membrane Aluminium/plastic inner camera module with encapsulated electronics Casing Color: white NCS S 1002-B For repainting instructions and impact on warranty contact your Axis partner Memory 512 MB RAM, 256 MB Flash. Battery backed-up real-time clock Power Power over Ethernet (PoE) IEEE 802.3af/802.3at Type 1 Class 3;...

  • Page 66: Connectors

    AXIS Q3505–VE Fixed Dome Network Camera Technical Specifications Item Specifications Function/group Video AXIS Camera Companion (incl.), AXIS Camera Station and video management management software from Axis’ Application Development Partners (not included.). See software (not www.axis.com/products/video/software included) Optional AXIS Intrusion Switch B...

  • Page 67: Multicable (Sold Separately)

    Audio connector - See Connectors on page 66 I/O connector - See Connectors on page 66 Power connector - Connector for AC and DC power for connection to the AXIS T8051 Power Converter AC/DC to DC (not included) wires.

  • Page 68: Performance Considerations

    AXIS Q3505–VE Fixed Dome Network Camera Technical Specifications Wires Specifications + DC or AC Black – DC or AC Performance Considerations When setting up your system, it is important to consider how various settings and situations will affect performance. Some factors affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both.
  • Page 69 User Manual Ver. M1.30 AXIS Q3505–VE Fixed Dome Network Camera Date: June 2014 © Axis Communications AB, 2014 Part No. 54770...

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