If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
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If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
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is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free Activation
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screen, which may be followed by a PRL Update screen and a Firmware Update screen.
Follow the onscreen instructions to continue.
If you received your phone in the mail and you are activating a new phone for an existing number
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on your account (you're swapping phones), you can activate on your computer online or directly
on your phone.
Activate on your computer:
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Go to sprint.com/activate and complete the online instructions to activate your phone.
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Activate on your phone:
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Turn on your new phone. (Make sure the old one is turned off.) Your phone will
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automatically attempt Hands-Free Activation.
Tap Activate to override auto-activation and start the manual activation wizard.
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Follow the on-screen prompts to complete the activation process.
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To confirm activation, make a phone call. If your phone is still not activated, visit sprint.com/support
for assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-
4727 from another phone.
Tip: Do not press the Power/Lock Button while the phone is being activated. Pressing the
Power/Lock Button cancels the activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.
Complete the Setup Screens
The setup screens help you set up certain features and preferences on your phone. Once your
phone has been turned on, you will see a Accessibility message. You can then complete the setup
process.
Note: You may be able to complete the setup screens before your phone has been activated on your
Sprint account.
Note: During or after setup, you may see a Connections Optimizer notice. Read the notice and
touch I Agree to allow your phone to connect automatically to the best available data network,
including Wi-Fi. To turn Connections Optimizer off at any time, from home, tap
> More... > Mobile networks > Connections optimizer and uncheck the box. See
Connections Optimizer for details.
Get Started
>
> Settings
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