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PROBLEM
None of the
Make sure that you have the correct 5 VDC power adapter connected
LEDs turn on
to the ZyWALL and plugged in to an appropriate power source.
when you turn
If the error persists, you may have a hardware problem. In this case,
on the
you should contact your vendor.
ZyWALL.
Cannot
Check your Ethernet cable type and connections. Refer to the Rear
access the
Panel and Connections section for details.
ZyWALL from
Make sure your NIC (Network Interface Card) is installed and
the LAN.
functioning properly.
Cannot ping
If all of the 10/100M LAN LEDs are off, check the cables between the
any computer
ZyWALL and your computer or hub.
on the LAN.
Verify that the IP address and the subnet mask of the ZyWALL and
the computers are on the same subnet.
The WAN IP is provided after the ISP verifies the MAC address, host
name or user ID.
Find out the verification method used by your ISP and configure the
corresponding fields.
If the ISP checks the WAN MAC Address, click MAINTENANCE and
then DHCP Table to display the ZyWALL's WAN MAC address. Send
it to the ISP.
Cannot get a
If the ISP does not allow you to use a new MAC, click ADVANCED,
WAN IP
WAN and then the MAC tab. Clone the MAC from the LAN as the
address from
WAN. ZyXEL recommends that you configure this menu even if your
the ISP.
ISP presently does not require MAC address authentication.
If the ISP checks the host name, enter your computer's name (refer to
the Wizard Setup section in the User's Guide) in the System Name
field in the first screen of the WIZARD SETUP.
If the ISP checks the user ID, click ADVANCED, WAN and the ISP
tab. Check your service type, user name, and password.
Check the ZyWALL's connection to the cable/xDSL device.
Cannot
Check whether your cable/xDSL device requires a crossover or
access the
straight-through cable.
Internet.
Click ADVANCED and then WAN and verify your settings.
ZyWALL 1 Internet Security Gateway
Troubleshooting
CORRECTIVE ACTION
13
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