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TROUBLESHOOTING
Note: Before troubleshooting the gas control system, Ensure external gas shut off valve, located at gas supply inlet, (and wall switch, iff applicable), is
in the "ON" position.
Important: Valve system troubleshooting should only be accomplished by a qualifi ed service technician.
SYMPTOM
1. Spark igniter will not light pilot after
repeated triggering of igniter button.
2. Pilot will not stay lit after
carefully following the lighting
instructions.
3. Pilot burning, no gas to burner, Valve
knob "ON," and the (standard) burner
OFF/ON switch is "ON." Read impor-
tant note below.
IMPORTANT NOTE: If an optional
*remote switch is used for burner
operation, if the standard burner
OFF/ON switch is still installed on
appliance it must be in the "OFF"
position.
*Optional remote switch kits - wall
switch, wall thermostat or remote
control.
4. Frequent pilot/burner outage prob-
lem.
SYMPTOM
1. Burner will not light.
2. Burners come "ON," then turns "OFF."
18
TROUBLESHOOTING GUIDE - MILLIVOLT GAS CONTROL SYSTEM
POSSIBLE CAUSES
A. Defective igniter
(no spark at electrode).
B. Defective or misaligned electrode at pilot
(spark at electrode).
C. Gas supply pressure errant.
D. Pilot orifi ce plugged.
A. Defective pilot generator
(thermocouple).
A. Wall switch or wires defective.
B. Thermopile may not be generating suf-
fi cient millivolts.
C. Plugged burner orifi ce.
D. OFF/ON Switch & *Remote Switch are in
the "ON" position resulting in excessive
resistance.
A. Pilot fl ame may be too low or blowing (high)
causing the pilot/valve safety to drop out.
TROUBLESHOOTING GUIDE - ELECTRONIC IGNITION SYSTEM
POSSIBLE CAUSES
A. Faulty Valve System.
B. "OFF/ON" or wall switch defective.
A. Burner orifi ce plugged.
B. Obstructed vent system.
NOTE: DIAGRAMS & ILLUSTRATIONS NOT TO SCALE.
CORRECTIVE ACTION
Check for spark at electrode and pilot; if no spark and
electrode wire is properly connected, replace igniter.
Using a match, light pilot. If pilot lights, turn off pilot
and trigger the igniter button again. If pilot lights, an
improper gas mixture caused the bad lighting and
a longer purge period is recommended. If pilot will
not light – check gap at electrode and pilot – should
be 1/8" to have a strong spark. If gap measures 1/8",
replace pilot (see Figure 15 on Page 10).
Check inlet gas pressure. It should be within the limits
as marked on the rating plate.
Clean or replace pilot orifi ce.
Check pilot fl ame, it must impinge on thermocouple
(see Figure 15 on Page 10). Clean and/or adjust pilot
for maximum fl ame impingement on thermocouple.
Ensure that the connection between the valve and
thermocouple are tight and secure.
Check wall switch and wires for proper connections.
Jumper wire across terminals at wall switch, if burner
comes on, replace defective wall switch. If okay, jumper
wires across wall switch wires at valve, if burner comes
on, wires are faulty or connections are bad.
Check thermopile with millivolt meter. Take reading
at thermopile terminals of gas valve. Should read
325 millivolts minimum with optional wall switch
"OFF." Replace faulty thermopile if reading is below
specifi ed minimum.
Check burner orifi ce for blockage and remove.
When turning on the burner using a *remote switch,
ensure that the standard OFF/ON switch is in the "OFF"
position. If both switches are in the ON position, it
may result in excessive resistance (& millivolt drain-
age) and the burner may not come on.
Clean and/or adjust pilot fl ame for maximum fl ame
impingement on thermocouple (see Figure 15 on
Page 10).
CORRECTIVE ACTION
See Below.
Disconnect the two black wires from the wire nuts.
Test switch(s) for continuity with a multimeter. If
continuity is not indicated, switch(s) is defective and
must be replaced.
Note: Before replacing "OFF/ON" switch, Ensure to
check wiring for loose connections or broken wires
and repair as needed.
Check main burner orifi ce(s) for blockage. Clean
or replace.
Check vent system for obstructions.
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