Dell Inspiron 3500 Reference And Troubleshooting Manual page 71

3-24 Dell Inspiron 3500 Portable Computer Reference and Troubleshooting Guide
10. Insert your Dell Diagnostics diskette into drive A and reboot the computer. Then
run the IDE CD-ROM Drives test group. Does your CD-ROM drive pass all the
tests?
Yes. Return to step 1 and perform this troubleshooting procedure again. If you
continue to experience trouble, call Dell for technical assistance. (See Chapter 5,
"Getting Help," for instructions.)
No. Go to step 11.
11. Call Dell for technical assistance.
See Chapter 5, "Getting Help," for instructions.
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During POST, the computer checks the hard-disk drive, comparing its characteristics
with the system configuration information. (The drive access indicator light, located to
the right of the display latch, blinks as the computer performs this check.) If a failure
occurs with the drive, make a copy of the Diagnostics Checklist found in Chapter 5
and fill it out as you complete the following procedure:
1. Shut down the computer.
2. Reboot the computer. Does the drive access indicator light blink during the boot
routine, and does the drive boot the operating system?
Yes. If a message appears on the display, see Table 3-2 for an explanation of the
message and possible corrective actions. Then go to step 7 .
No. Go to step 3.
3. Insert a bootable diskette into drive A and reboot the computer.
4. Type c: and press <Enter>. Then type dir and press <Enter>. Does MS-DOS
display the root directory contents for drive C?
Yes. Go to step 6.
No. Go to step 5.
5. If your hard-disk drive has more than one logical drive, type d: and press
<Enter>. Then type dir and press <Enter>. Does MS-DOS display the root
directory contents for drive D?
Yes. You may have a corrupted boot sector or file allocation table (FAT) on drive C.
Go to step 9.
No. Go to step 8.