Kyocera Q Phone User Manual page 54

Before requesting support, please try to reproduce
and isolate the problem. When you contact support,
be ready to provide the following information:
The name of your service provider
The actual error message or problem you are
experiencing
The steps you take to reproduce the problem
The Electronic Serial Number (ESN) and Part
Number (MCN) of the phone. The ESN usually
starts with a "B" and the MCN usually starts
with a "61-." You will find these numbers inside
the battery cover of your phone.
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