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InfoSet
TM
General Information
SETUP OPTIONS
Once your VoiceMail has been opened, you may
change various options, such as your Greetings,
Transfer and Message Delivery Options and Personal
Options.
Getting Started
RECORD YOUR PERSONAL GREETING
At the prompt, record an appropriate greeting
to callers who reach your mailbox. Use the
handset to record your name and a brief,
descriptive message.
Dial * to end recording and review your greeting.
Dial 1 to re-record, otherwise dial 2.
SET YOUR SECURITY CODE
Dial 1 for YES if you wish to enter a Security
Code to safeguard your mailbox from
unauthorized access, otherwise dial 2.
Enter a Security Code of 3 to 10 digits
via your telephone dialpad.
Dial * to complete code entry.
Re-enter your security code, as prompted,
for confirmation.
Dial * to complete code entry.
OPENING YOUR MAILBOX
Dial 1 to confirm your personalized
settings and open your mailbox for use,
otherwise dial 2.
NOTE: Your personalized settings can be changed at any
time through Setup Options.
Call Forward
Settings
CALL FORWARD BUSY/NO ANSWER
(CF/BNA)
SET
Lift handset; hear ICM dial tone.
Dial the Call Forward Busy/No Answer
set code 67.
Dial InfoSet VoiceMail.
Replace handset.
CANCEL
Lift handset; hear ICM dial tone.
Dial the Call Forward Busy/No Answer
Cancel code 6700.
Replace handset.
CALL FORWARD ALL CALLS (CFA)
SET
Lift handset; hear ICM dial tone.
Dial the Call Forward All set code 66.
Dial the InfoSet VoiceMail
Replace handset.
CANCEL
Lift handset; hear ICM dial tone.
Dial the Call Forward All cancel code 6600.
Replace handset.
408 VoiceMail User Guide
VOICEMAIL MESSAGE INDICATION
Whenever there are new messages in your mailbox,
an indication will be provided at your telephone:
Multiline Display Telephone:
Display = VM and number of new messages
Multiline Telephone:
Large LED = Slow flashing red
Single-Line Telephone:
MW Lamp = Steady red
ADVANCED DIALING
At any time, you can "dial ahead" by entering a
series of responses, even before hearing the entire
question, to advance directly to the desired section
of your voice mailbox quickly.
ADDITIONAL INFORMATION
Refer to your InfoSet 408 Telephone User Guide
for additional information on telephone and VM
operation.
GETTING STARTED
When you call the InfoSet VoiceMail system for the
first time, you will be asked to personalize your
mailbox. Doing this will open your mailbox and
make it ready for use.
Calling Voice
Mailbox
Use this simple procedure every time
you wish to access your Voice Mailbox:
Lift handset OR press Speaker.
Dial InfoSet VoiceMail; wait for answer.
When calling from your telephone:
Dial your Security Code, if prompted.
When calling from another telephone:
Dial * 2 # to start the main greeting.
Dial your Personal ID (typically 9 + your
extension number).
Dial your Security Code, if prompted.
WHEN CALLING FROM OUTSIDE:
Dial your Personal ID (typically 9 + your
extension number).
Dial your Security Code, if prompted.
Respond to each question by dialing 1 for YES
and 2 for NO or use Quick Keys to advance dial to
a specific topic.
Checking Messages
Call your mailbox for new messages when you
receive a VM message indication:
Dial 4 to check NEW messages.
Dial 1 for YES when asked, "You have __ new
messages. Would you like to hear them?"
Messages marked "Urgent" are played first.
Messages from outside callers are played in the
order received.
Messages from other InfoSet VoiceMail users are
sorted by sender. At the tone you record a reply,
otherwise dial 2.
The day and time recorded is announced at the
end of each message.
While listening to a message, you can:
Dial * to skip the message and save
it as "new. "
Dial # to repeat the entire message.
Dial 1 to advance to the end of
the message.
Dial 2 to redirect the message. Dial 1 to confirm,
otherwise dial 2.
Dial 4 to delete the message. Dial 1 to confirm,
otherwise dial 2.
Dial 6 to archive the message. Dial 1 to confirm,
otherwise dial 2.
ENTERING YOUR MAILBOX
Lift handset.
Dial InfoSet VoiceMail.
Dial your Personal ID, if necessary
(typically 9 + extension number).
Follow prompts to accomplish the
following steps:
RECORD YOUR NAME
Record your first and last name.
Dial * to end recording and review your
name recording.
Dial 1 to re-record, otherwise dial 2.
SPELL YOUR NAME
If requested, spell the first 3 letters of
your last name by dialing the corresponding numbers
on your telephone dialpad. The Directory lets
outside callers reach you by your last name if
they do not know your extension number. It is
recommended that you choose to be listed.
Dial 7 to repeat the previous 3 seconds of the
message.
Dial 8 to pause message playback. (Dial 8 again
to resume message playback.)
Dial 9 to advance 3 seconds within the message.
NOTE 1: NEW messages are those that you haven't yet
heard. A NEW message will not be deleted until you've
had the opportunity to listen to it.
NOTE 2: Messages are OLD once you hear them through
to the recorded day and time. OLD messages are typically
deleted at midnight of the day received unless they have
been archived.
Quick Keys
Save time by advancing directly to a
specific topic:
Dial 4 – check new messages.
Dial 5 – to leave messages.
Dial 6 – to review messages.
Dial 7 – to change your setup options.
Leaving Messages
Send messages to other InfoSet VoiceMail users
directly from your mailbox:
Dial 5 to leave a message.
Dial the first three letters of the last name of the
person or the group you want to send a message
OR dial ## and the mailbox number. Dial 1 to
confirm, otherwise dial 2.
Record your message at the beep. Dial 9 to end
the recording OR * to select special delivery,
otherwise dial # to re-record.
NOTE: Dial ## to switch between choosing by mailbox
number or by name.
SPECIAL DELIVERY OPTIONS
When you leave a message, you can mark it for
Special Delivery. There are four Special Delivery
options available:
DIAL 4 – Urgent
Heard first before regular messages.
DIAL 5 – Private
Cannot be redirected.
DIAL 6 – Return Receipt
InfoSet VoiceMail tells you when the person
heard the message.
DIAL 7 – Future Delivery
The message is sent at the time and day you
specify.
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