Return Authorization Procedure - Krell Industries RESOLUTION 1 Owner's Reference Manual

Return Authorization Procedure

If you believe there is a problem with your component, please contact your dealer,
distributor, or the Krell factory to discuss the problem before you return the component
for repair. To expedite service, you may wish to complete and e-mail the
Request Form in the Service Section of our website at:
http://www.krellonline.com/html/c_servicerequest.html
Krell Resolution Loudspeaker
PRODUCT
To return a product to Krell, please follow this procedure so that we may
serve you better.
1.
Obtain a Return Authorization Number (R/A number) and shipping address from
the Krell Service Department.
2.
Insure and accept all liability for loss or damage to the product during shipment
to the Krell factory and ensure all freight (shipping) charges are prepaid.
The product may also be hand delivered if arrangements with the Service Department
have been made in advance. Proof of purchase will be required for warranty validation
at the time of hand delivery.
IMPORTANT
Use the original packaging to ensure the safe transit of the product to the factory,
dealer, or distributor. Krell may, at its discretion, return a product in new packaging
and bill the owner for such packaging if the product received by Krell was boxed in
nonstandard packaging or if the original packaging was so damaged that it was
unusable. If Krell determines that new packaging is required, the owner will be
notified before the product is returned.
To purchase additional packaging, please contact your authorized Krell dealer,
distributor, or the Krell Service Department for assistance.
Krell Resolution 1, 2, 3, and C Loudspeakers
To contact the Krell Service Department
TEL 203-799-9954, Monday-Friday
9:00 AM to 5:00 PM EST
FAX 203-799-9796
E-MAIL service@krellonline.com
WEBSITE http://www.krellonline.com
MODEL NUMBER
21
Service
SERIAL NUMBER