AT&T U-verse Wi-Fi Self-Installation Manual

Having trouble?
Many issues can be resolved with these simple steps:
1. Check your connections.
Ensure all cables and cords are connected properly and securely. Cables usually make
an audible click when secure.
2a. Check Power.
If you have power and the Wi-Fi Gateway is turned on, the Power light on the front of
your AT&T U-verse Wi-Fi Gateway will have a green light. If no lights are on:
1. Ensure the Wi-Fi Gateway is plugged into a working electrical outlet. The power cord
should have a green light on indicating that there is power.
2. Ensure power cable on the back of the Wi-Fi Gateway is pushed in firmly.
At this point, your Power light on the front should be green (see illustration); if not,
try another power outlet and remove any power strips.
2b. Power light green; Service light red or blinking.
1. If after 15 minutes your Service light is not green, check that the green cable
or coaxial cable is connected securely.
2. If cables are secure, power down the Wi-Fi Gateway by holding the reset button located
on the back of the Wi-Fi Gateway for 15 seconds and wait an additional 10 minutes.
Specific issues
My Power indicator light turns orange during the power up sequence.
Don't worry. This is a normal part of the power up sequence—just remember not to unplug the power cord or data cable
depicted in green in this guide when the light is still orange. At the end of the sequence, the Broadband and Service
indicator lights will be solid green.
Every time I try to browse a Web page, I get a message saying "Detecting Proxy Settings."
In Internet Explorer under Tools > Internet Options > Connections > LAN Settings, uncheck any checked boxes and click OK.
I followed the instructions in this guide, but my Wi-Fi Gateway is still not working.
Reset the Wi-Fi Gateway by pressing and holding the reset button located on the back of the Wi-Fi Gateway for
15 seconds. Check all cable connections to make sure they are secure.
My receivers/TV are not responding.
Confirm that the Service light is solid green on the Wi-Fi Gateway. If it is, power down the affected
receivers. Hold the TV receiver's power button down for 10 seconds and release, then wait five minutes.
Equipment return
Returning your Wi-Fi Gateway. Please return the old Wi-Fi Gateway and power cord
as-is to your nearest The UPS Store. Find a participating location nearest you by visiting
www.theupsstore.com or by calling 1.800.789.4623. No special packaging is required. Advise
the UPS representative that you are returning an AT&T U-verse Wi-Fi Gateway. You will need to
provide the order number given to you by the AT&T customer service representative and/or your
account number. Your account number can be found on your bill, as highlighted on the sample
bill to the right.
Additional AT&T U-verse information
Visit att.com/userguides for an electronic version of this guide and
other support information.
To view & pay your bill and track your on-demand purchases, download
the myaT&T app at att.com/anytime today.
Need more help?
Go online: Visit att.com/uversesupport
Call us: Dial 800.288.2020 and ask for "U-verse technical support."
©2013 aT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T
logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Green
Light
Reset
button
Account #: 123456789
JOHN DOE
1234 ANYWHERE
SAN ANTONIO, TX 12345-6789
Previous Payment Summary
¿Habla español?
Por favor visite att.com/uverseguias para ver la
informacion en español. También pueden ver la siguiente
guía: ATT130950864-2/UV NVG589 to NVG589 (like for
like) without Voice swap guide.
AT&T U-verse
Gateway Replacement
Computer or TV
To cable jack
For use with
High Speed
Internet and TV.
Get started
These instructions will guide you through the process of replacing your AT&T U-verse Wi-Fi Gateway.
In the box:
Page x of y
Statement Date 12/12/2009
Call 800-288-2020 For Ordering, Billing or Support
Call 800-855-2880 and type "U-verse" For TTY
Go to www.uverse.att.com For AT&T U-verse Bill Explanations
contact Info 4
Wi-Fi
®
self-
installation
guide
You don't need to wait until the
Begin anytime!
Service Activation Date listed on your packing slip.
Total approximate installation time: 35 minutes
Power Cord
Wi-Fi Gateway
(UV NVG589 to NVG589 (like for like)
without Voice swap guide)
4/13
FPO
ATT100070695
aTT130950864-2