Troubleshooting - Napoleon TQ285X User Instructions

12
EN
Problem
Low heat / Low flame
when valve turned to
high.
Excessive flare-ups/
uneven heat.
Burners burn with yellow
flame, accompanied by
the smell of gas.
Flames lift away from
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Burner will not light with
the igniter, but will light
with a match.
"Paint" appears to be
peeling inside lid or hood.
Burner output on "high"
setting is too low.
(Rumbling noise and
fluttering blue flame at
burner surface.)
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Troubleshooting

Possible Causes
Blockage of gas.
Improper preheating.
Cylinder freezing up.
Improper preheating.
Excessive grease and ash build up in
drip pan.
Possible spider web or other debris,
or improper air shutter adjustment.
Improper air shutter adjustment.
Jet-fire outlet is dirty or clogged.
Grease build-up on inside surfaces.
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Solution
Check for spider webs in the burner or orifice.
Preheat grill with main burners on high for 5 to
10 minutes.
When cooking for long periods of time, or
when the cylinder is close to being empty, or
low outside air temperatures, 1 lb cylinders do
not have enough wetted surface area to allow
liquid propane to turn to vapour. Put on a fresh
1 lb cylinder or hook-up to a 20 lb tank.
Preheat grill with both main burners on high for
5 to 10 minutes.
Clean drip pan regularly. Do not line pan with
aluminum foil. Refer to cleaning instructions.
Thoroughly clean burner by removing. See
general maintenance instructions. Open air
shutter slightly according to combustion air
adjustment instructions. (This must be done by
a qualified gas installer.)
Close air shutter slightly according to
combustion air adjustment instructions. (This
must be done by a qualified gas installer.)
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. The lid and hood are
stainless steel, and will not peel. The peeling
is caused by hardened grease, which dries into
paint-like shards that flake off. Regular cleaning
will prevent this. See cleaning instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.