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Possible causes
The screen
does not turn
Proximity sensor
on when I
problem
receive a call.
No sound
Vibration mode
Hangs up or
Intermittent
freezes
software problem
Possible corrective measures
If you use a protection tape or case,
make sure it has not covered the
area around the proximity sensor.
Make sure that the area around the
proximity sensor is clean.
Check the settings status in the
sound menu to make sure you are
not in vibration or silent mode.
Try to perform a software update via
the website.
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