AT&T U-verse Self-Installation Manual

Set up Voicemail from your home phone
AT&T U-verse Voicemail incorporates the latest technology to save you time and money, no matter where you are or
how you communicate.
To set up your voicemail from your home phone:
1. Dial *98 (or dial your home phone number).
2. Follow the prompts to set-up your mailbox.
3. After creating your PIN, be sure to set-up your authentication code. This will allow you to reset your PIN over
the phone if you forget it.
After you have set up your voice mailbox, visit att.com/vmviewer for the option of automatic delivery of your
voicemail messages to your qualifying Wi-Fi device or computer.
By downloading the AT&T Voicemail Viewer App, you can check your voicemail messages visually, choosing the
order in which you listen to them or even reading your messages as voicemail-to-text.
Manage your U-verse Phone and Voicemail features
To manage Phone Features online:
1. Log in to your online account at att.com/myatt
2. Click on HOME PHONE
3. Click on MANAGE FEATURES
To manage Voicemail Features online:
1. Log in to your online account at att.com/myatt
2. Click on HOME PHONE
3. Click on CHECK VOICEMAIL
4. Click on VOICEMAIL SETTINGS
For more information on managing Phone Features or Voicemail Settings go to att.com/uvfeatures
Having trouble?
Here are a few common issues to check:
What is your service activation date?
Do not attempt to install your service until
8pm or later on your service activation date.
You can find this date on your packing slip.
Still having problems? Many issues can be resolved with these simple steps:
1. Check your connections.
Check all cables and cords to ensure they are connected properly and securely.
2a. Power down, power up.
Unplug the BBU power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway
unplugged for 15 seconds and plug it back in.
2b. Wait for blinking indicator lights.
You may need to wait up to two minutes for blinking indicator lights to turn solid green.
Additional AT&T U-verse information
Check out the User Guide online:
Visit att.com/userguides to find an
electronic version of this guide ATT122580848
(U-verse Double Play Internet + Voice NVG589)
and other support information.
¿Habla español?
Por favor visite att.com/uverseguias para ver la informacion en español. También pueden ver la
siguiente guía: ATT122580848 (U-verse Double Play Internet + Voice NVG589) para más detalles.
Need more help?
Go online: Visit att.com/uversesupport
Call us: Dial 1.800.288.2020 and ask for "U-verse technical support."
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AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Did you make the required activation call?
You must complete activation for your AT&T U-verse
Voice service to work correctly. See Step 3 B
Manage your account:
Go to att.com/myuverse to manage your
AT&T U-verse account.
To view & pay your bill, download the myAT&T
app at att.com/anytime today.
AT&T U-verse
High Speed Internet
Wi-Fi Gateway

Before installation:

Do not attempt to install your
service until your service activation
date. You can find this date on
your packing slip.
.
Get started
Before you begin:
1. Check your service activation date.
Do not attempt to install your services until
8pm
8pm or later on the date provided to you
by AT&T. This date is also located on your
packing slip.
In the box:
Battery
Images are not to scale.
Voice and
®
self-
installation
guide
Approximate installation time: 55 minutes
2. Do you have a monitored home security system or
health alarm?
If either of these apply to you, you will need an AT&T technician
to install your service. Call 1.800.288.2020 to schedule an
appointment. Additional charges will apply for professional
installation services from an AT&T U-verse service technician.
AT&T U-verse
Terms of Service
Acknowledgment
Quick Guide
Terms of Service
Quick Guide
1 Ethernet cable Packing slip
911 Acknowledgment form
1 data cable
Terms of Service
AT&T U-verse Voice User Guide
Your 4-digit passcode.
AT&T High Speed Internet User Guide
You received a separate
letter confirming the 4-digit 911 stickers
AT&T U-verse
passcode you designated
when placing your order.
AT&T U-verse
(U-verse Double Play Internet + Voice NVG589)
05/13
User Guide
User Guide
911
Terms of Service
FPO
ATT100070695
ATT122580848