Troubleshooting - COMPRO VideoMate S700 User Manual

Troubleshooting


My device can't work correctly.
1. Please unplug device from PC/Laptop and re-connect to another USB port
again.
2. Please check device management and see if there is any exclamation mark or
not.
3. Please re-install latest driver again.

Video can be played but Audio failed.
Please check the sound card setting or the volume setting.

Why my EPG, Teletext and Subtitle cannot be shown?
At some areas, the broadcasters do not provide these services. Please contact
your broadcaster for further information.

Why I cannot lock any channel?

Please check whether the dish points at the satellite you wish to watch.

Please check the cable between device and the dish are well connected.

Please note that the cable should be connected to "LNB In" F-connector of
the box.

Check the settings of satellite; for example, LNB frequency is for C band or
Ku band.

Please re-connect the device to another USB port again.
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