Blackberry Classic User Manual page 198

User Guide
• In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer.
• If your device is connected to a mobile network instead of a Wi-Fi network, in the Device Connections section, turn
on the Use Mobile Network switch.
• In the Device Connections section, verify that the Allow Connections switch is turned on.
If you still can't see your computer files, on your computer, try any of the following:
• Verify that your computer is turned on and not in sleep mode.
• Verify that your computer has an active Internet connection.
• Confirm that you are signed in to your BlackBerry ID in BlackBerry Link.
• Verify that the files that you want to access are in the location that is specified in BlackBerry Link.
• Some work or public networks might prevent you from accessing your files on your device. Try connecting to a different
network and try again.
I don't see my device in BlackBerry Link
On your device, try the following:
•
Swipe down from the top of the screen.Tap
using the same BlackBerry ID as on your computer.
• If your device is connected to a mobile network instead of a Wi-Fi network, in the Device Connections section, turn on
the Use Mobile Network switch.
• In the Device Connections section, verify that the Allow Connections switch is turned on.
On your computer, try the following:
• Turn off synchronization applications or antivirus applications temporarily.
• Sign out of BlackBerry Link and sign in again.
• Reset your BlackBerry ID username and password at www.blackberry.com/bbid.
• If you're using antivirus software on your computer, check that the firewall is not blocking your connection to
BlackBerry Link.
I can't create a backup file that contains all of my device data
Try the following:
• Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file of your device data
over a Wi-Fi network.
• On your device, verify that you are signed in to your BlackBerry ID. If you are not signed in, BlackBerry Link can't back
up the data in your personal space.
• Verify that you entered the password on your device to unlock your work space. BlackBerry Link can't back up the data
in your work space if your work space is locked.
• If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you can restore data
to your device.
198
Settings. In the BlackBerry ID section, verify that you are signed in
Settings