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TROUBLESHOOTING
ISSUE
The device seems to have frozen
and isn't reacting when any
buttons are pressed.
When playing back my video,
I can hear audio,
but have no video.
My video playback is "choppy"
or "stuttering."
11
SOLUTION
This usually occurs if the device receives
too many commands in too short a time.
To reset the device, insert a pin into the
reset hole and hold for 2 – 3 sec
This most often occurs if your computer's
media player is having trouble with your files.
Try using VLC player, which can be
downloaded for free at
http://www.videolan.org.
If this is occurring, try copying the video
files to your PC. This happens when the
file is too large to be played back
using your USB connection.
If that does not help please format
the drive of the Pen.
OPERATION
CHARGING THE INTERNAL BATTERY
IMPORTANT: Charge the internal battery before first use.
1. Turn off Video Pen.
2. Unscrew the pen to reveal the USB.
3. Plug the USB into your computer's USB 2.0 port.
4. While the battery is charging, the WORKING STATUS LED will blink yellow.
5. When charging is complete (4 hours), the light will remain solid.
6. Remove the USB from your computer promptly.
IMPORTANT: Do not overcharge the battery. Battery should be completely
charged in 4 hours. Do not leave the unit plugged into your computer's USB
port for more than 6 hours.
4
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