Consumer Information And Binding Arbitration - Hyundai VEHICLE 2013 Owner's Handbook Manual

SECTION 4
HYUNDAI'S CONSUMER ASSISTANCE
PROCESS
Hyundai is dedicated to achieving the highest level of con-
sumer satisfaction with our product, through quality design
and workmanship. Your Hyundai Dealership is in the best po-
sition to assist you with your sales, service or parts needs.
In the event you have a concern with your vehicle, being able
to provide the information below will be helpful in seeking as-
sistance:
- Name and address
- Model and model year
- Date of purchase
- Vehicle Identification Number
(a 17-Digit number found on driver's side dashboard)
- Current Mileage
- Servicing Dealer
- Service History of your vehicle
- Brief description of concern
- Day/Evening Telephone Number
- What you are seeking
We recommend you use the following steps to resolve your
servicing concerns:
1) First, speak to the Service Advisor at the dealership. This
person is in the best position to respond to your concerns.
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CONSUMER INFORMATION AND BINDING ARBITRATION

2) Should you require additional assistance, speak with the
Service Manager or Consumer Affairs Manager at the
dealer.
3) After consulting with your dealership, if you feel additional
clarification or help is needed, write or call our Consumer
Assistance Center:
Hyundai's Customer Connect Center representatives are
available Monday through Friday, between the hours of
5:00AM and 6:00PM, PST. They are prepared to answer any
questions regarding your Hyundai, and may also provide as-
sistance in getting your concern resolved through the dealer.
ALTERNATIVE DISPUTE RESOLUTION
Hyundai Motor America's internal consumer assistance pro-
cess will make every effort to resolve every customer concern
in a satisfactory manner. We realize, however, that mutual
agreement on some issues may not be possible. To ensure
that you have had an opportunity to have your concern fully
reviewed, Hyundai Motor America provides an Alternative
Dispute Resolution (arbitration) program. Hyundai offers the
program through:
HYUNDAI MOTOR AMERICA
Hyundai Customer Connect Center
PO Box 20850
Fountain Valley, CA 92708
800-633-5151