Troubleshooting - SoftBank 932SH Starter Manual

Receiving a Call
3
Cannot use Answer Phone or
Caller Voice
. Answer Phone and Caller Voice are
disabled when less than 12 seconds
remain or 20 messages are recorded.
Delete messages.
. Answer Phone and Caller Voice are
not available for Video Calls.
Placing a Call
3
Cannot place call via Speed Dial
. Speed Dial is not available when
Phone Book access is restricted by
Application Lock.
3
Cannot place call
. If ` appears, cancel Keypad Lock.
. If $ appears, cancel Function Lock.
. If [ appears, cancel Offline Mode.
3
Call won't connect and there's a
beeping tone
. Did you include the area code or the
first 0? Dial the number including the
area code or 0.
. Handset may be out-of-range ()
appears). Move to a place where
signal is strong and retry.
During a Call
3
Outgoing Image is distorted during
Video Calls
. Rapid motion can make images
appear choppy or distorted.
3
Conversation is hampered
. Conversations may be hampered by
ambient noise.
. Check Earpiece Volume when using
Loudspeaker. Increasing Earpiece
Volume may cause feedback/
interference.
3
Call is choppy or cut off
. Network signal may be weak. Move to a
place where signal is strong and retry.
. Battery may need to be charged or
replaced. Charge battery or install a
charged battery.

Troubleshooting

3
Clicking noise is heard during call
. Handset may be moving into another
service area. Noise is heard when
Network signal switches. This is normal.
3
Cannot hear other party's voice
. Earpiece Volume may be low.
Increase Earpiece Volume (P.3-3).
. Sound output may be set to use
handsfree device. Set Transfer Audio
(P.3-14) to To Phone.
Other
3
Talk Time on Display seems
incorrect
. Ring time for incoming or outgoing
calls is not counted. (On hold time is
counted.)
3
Cannot save phone number for
Call Forwarding
. Does the number start with 1, 00, 0120
or 0990? Public service numbers,
international call numbers starting with
00, toll-free numbers and fee-based
service numbers cannot be saved.
3
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