What Is Remote Support; Storage And Maintenance - Samsung UHD-TV User Manual

What is Remote Support?

Samsung's Remote Support service offers you one-on-one support with a Samsung Technician
who can remotely:
Diagnose your TV
•
Adjust your TV settings
•
Perform a factory reset for your TV
•
Install recommended firmware updates
•
How Does it Work?
Having a Samsung Tech remotely service your TV is really pretty simple
1. Call the Samsung
Contact Centre
and ask for
remote support.

Storage and Maintenance

- If a sticker was attached to the TV screen, some debris may remain after you remove the
sticker. Please clean the debris off before watching TV.
- The exterior and screen of the product can get scratched while cleaning it. Be sure to wipe
the exterior and screen carefully using a soft cloth to prevent scratches.
Do not spray water directly onto the product.
Any liquid that enters the product may result
in product failure, fire, or electric shock.
2. Open the menu
on your TV and
go to the Support
section.
English - 34
3. Select Remote
Management and
Provide the Pin#
to the agent.
Clean the product with a soft damp cloth
using a small amount of water. Do not use a
flammable liquid (e.g. benzene, thinners) or
a cleaning agent.
4. The agent will
then access your
TV. That's it!