Solutions When Network Alert E-Mails Are Not Received; Where To Get Help - Epson PowerLite 1985WU User Manual

• Make sure you have access to the network the projector is on.
Note: The user ID and password are case sensitive.
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Solutions When Network Alert E-Mails are Not Received

If you do not receive an e-mail alerting you to problems with a projector over the network, try the
following solutions:
• Make sure the projector is turned on and connected to the network correctly. (If an error shut down the
projector, it cannot send an e-mail.)
• Make sure you set up the projector e-mail alert settings correctly on the projector's network Mail menu
or in the network software.
• Set the Standby Mode setting to Communication On so the network software can monitor the
projector in standby mode.
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Where to Get Help

If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at
common problems with your projector. You can download utilities and documentation, get FAQs and
troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This service is available for the
duration of your warranty period. You may also speak with a projector support specialist by dialing (562)
276-4394 (U.S.) or (905) 709-3839 (Canada).
Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Pacific Time,
Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Solving Problems
Solving Problems
epson.com/support (U.S.) or epson.ca/support
166
(Canada) for solutions to