After-Sales Service - LG L21 Basic Manual

After-sales Service

■ When■asking■for■repair ■
For repair, contact Secure cell phone support center.
During■the■ Repairs will be done based on the terms of
warranty■
services of the free-of-charge repair warranty
period described on the warranty card.
Outside■the■ We shall repair the product for a charge as
warranty■ requested by the customer if repair renders it
period usable.
• Before handing in the product for repair, make a backup
of the contents of memory since they may disappear
during repair. Note that the Company shall not be liable for
any damages and loss of income should the contents of
memory be altered or lost.
• Recycled parts that meet the Company's quality standards
are sometimes used for repair.
• Collected au cell phones by Replacement cell phone
delivery service which you used before are recycled to cell
phones for replacement after repairs. Also replaced parts
by au aftersales service are collected and recycled by
KDDI. They are not returned to customers.
■ Performance■parts■for■repair ■
The Company retains performance parts for repair of the
product's main unit and its peripherals for 4 years after
discontinuation of production. "Performance parts for repair"
refers to parts required for maintaining the functions of the
product.
■ Warranty■card ■
At the store of purchase, thoroughly check and read the
name of the retailer, date of purchase and other necessary
details filled in on the warranty card, and be sure to keep it
in a safe place.
■ Secure■cell■phone■support■plus ■
An after-sales service membership program on a monthly
basis called "Secure cell phone support plus" (monthly fee:
399 yen including tax) is available for using your au cell
phone for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and
loss.
For details of this service, refer to au homepage or contact
Secure cell phone support center.
• You can apply for membership only at the time of
purchasing your au cell phone.
• Once you cancel the membership, you cannot reapply for it
until you purchase an au cell phone next time.
• Note that when changing the model or purchasing an
extra cell phone, this service only covers the most recently
purchased au cell phone.
• When an au cell phone is handed over to you or someone
else, the Secure cell phone support plus membership is
also handed over to the successor of the cell phone.
• When you get a new au cell phone by changing the model
or purchasing an extra cell phone, the "Secure cell phone
support plus" membership for the old au cell phone is
automatically canceled.
• Service contents are subject to change without notice.
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