Troubleshooting - Whirlpool SERIES 980 Use And Care Manual

Troubleshooting

Before calling for assistance, please check the chart below for problems you can fix. It
could save you the cost of a service call.
Dishwasher problems
PROBLEM
Dishwasher does
not run or stops
during a cycle
Dishwasher
runs too long
Dishwasher
will not fill
Water remains
in dishwasher
Detergent remains
in covered section
of dispenser
Dishes not as dry
as you expected
Grinding, grating,
crunching, or
buzzing sounds
White residue
appears on front
of access panel
Control panel does
not respond when
pads are pressed
Dishwasher drains
after turning off
indicators
Dishwasher will
not close
26
CHECK THE FOLLOWING
Is the door tightly closed and securely latched?
Has the cycle been set correctly?
Is the dishwasher set for a delay start?
Has a household fuse or circuit breaker blown or tripped?
If the motor stopped because of an overload, it will automatically
reset itself within a few minutes. If it does not start, call for service.
Is the water supply turned on?
Is the dishwasher wired into a live circuit with the proper voltage?
Cycle times depend on the temperature of the water entering the
dishwasher. Cooler water results in longer cycle times.
Undercounter dishwashers require adequate enclosure for proper
operation. See Installation Instructions for complete information.
Is overfill protector stuck in "up" position? Overfill protector should
move up and down freely. Press down to release.
Allow cycle to finish. A small amount of water remaining is normal.
Check the drain air gap (if installed). If it is clogged, follow the
manufacturer's cleaning instructions.
Has the cycle completed?
Is the detergent fresh and dry without lumps?
Is the bottom rack in backwards? The rack bumpers must face the
dishwasher door.
Is the rinse agent dispenser empty? Using a rinse agent greatly
improves drying.
Do not use Air Dry option on the next load.
Has a hard object entered the POWER CLEAN* module?
The sound should stop when the object is ground up.
Is too much detergent being used? See the "Using the Dispensers"
section.
Some liquid detergents develop excess foam and residue on panel.
Try a different brand to reduce foaming and eliminate buildup.
Is the control panel Lock Out feature on?
Is the door tightly closed and securely latched?
Did you accidentally press the Cancel/Drain pad twice? Press
Cancel/Drain pad again to stop draining.
Is the bottom rack in backwards? The rack bumpers must face the
dishwasher door.