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The benefits conferred by this express warranty are in addition to the Consumer Guarantees
referred to in section 3 and any other statutory rights you may have under the Australian
Consumer Law, the New Zealand Consumer Guarantees Act and/or other applicable laws.
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Warranty exclusions
This express warranty does not apply where:
(a)
the DIMPLEX OUTDOOR LIVING product has been installed, used or operated
otherwise than in accordance with the product manual or other similar
documentation provided to you with the DIMPLEX OUTDOOR LIVING product;
(b)
the DIMPLEX OUTDOOR LIVING product requires repairs due to damage
resulting from accident, misuse, incorrect installation, cleaning or maintenance,
unauthorized modification, tampering or unauthorized repairs by any persons,
use of defective or incompatible accessories or exposure to abnormally corrosive
conditions;
(c)
the defective part relates to a consumable part of the DIMPLEX OUTDOOR
LIVING product which require routine replacement;
(d)
you are unable to provide us with reasonable proof of purchase for the DIMPLEX
OUTDOOR LIVING product;
(e)
the breakdown occurs after the expiry of the express warranty period set out in
section 1; or
(f)
The DIMPLEX OUTDOOR LIVING product was not purchased in Australia or
New Zealand as a brand new product.
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Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
If you acquired the goods in New Zealand, similar provisions of the Consumer Guarantees Act
1993 may apply, but may be excluded if you acquired the goods for the purpose of a business.
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How to make a claim
You may make a claim under this warranty by visiting our website (www.DIMPLEX OUTDOOR
LIVINGheating.com.au in Australia, www.DIMPLEX OUTDOOR LIVINGheating.co.nz in New
Zealand), contacting our customer care line (1300 556 816 in Australia, 09 2748265 in New
Zealand) or visiting a Glen Dimplex service centre.
To make a valid claim under this warranty, you must:
(a)
lodge the claim with us as soon as possible and no later than 14 days after you
first become aware of the breakdown;
(b)
provide us with the DIMPLEX OUTDOOR LIVING product serial number;
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