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Appliance exterior and control panel
• Clean using normal household cleaner (do not
use abrasive products or paint-thinners).
• Wipe with a soft cloth.
TROUBLESHOOTING GUIDE
This appliance is equipped with safety functions
which detect faults at an early stage and react
appropriately.
Often, however, the faults detected are small
enough to be solved in a matter of minutes.
The appliance will not start, no lamp lights up.
Check whether:
• The appliance is plugged in;
• a programme has been selected;
• the programme is started;
• the water tap is open.
The appliance stops during the programme.
Check whether:
• the "Rinse Hold" button is pressed: terminate
this option;
• the water tap is open;
• the pump / foreign body trap are blocked (see
"Removing the Foreign Body Trap").
Insufficient or no water supply.
Check whether:
• the water tap is completely open, and the water
supply pressure is sufficient;
• the water inlet hose is kinked;
• the mesh filters are clogged (see "Maintenance
and Cleaning"/"Water Hose Mesh Filters");
• the water inlet hose is frozen.
Reselect the desired programme and start again to
continue with the programme (do not add
detergent for this programme).
The appliance does not drain out the water.
Check whether:
• drain hose is kinked (see "Installation
Instructions");
• the pump/ foreign body trap are blocked
(see "Removing the Foreign Body Trap");
IMPORTANT: Before draining, allow the wash water
to cool down.
• the drain hose is frozen.
Reselect the desired programme and start again to
continue with the programme (do not add
detergent for this programme).
If the fault re-occurs, contact After-Sales Service
(see "After-Sales Service").
• the "Rinse Hold" button is pressed: terminate
this option.
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Lid seal
• Clean from time to time with a damp cloth.
Water inlet hose(s)
• Check the hose regularly for brittleness and
cracks. Replace if necessary.
Detergent and additive product residues in
dispenser at end of wash.
Check whether:
• the siphon is correctly installed and clean (see
"Maintenance and Cleaning"/"Dispenser
Cleaning Instructions");
• enough water is being supplied. The mesh filters
could be clogged (see "Maintenance and
Cleaning" / "Water Hose Mesh Filters").
The appliance vibrates during the spin
cycle.
Check whether:
• the appliance is level and solidly installed on all
feet (see "Installation instructions");
• the transport screws and transport bar have been
removed. Before starting up the appliance, the
transport screws and the transport bracket must
be removed (see "Installation instructions") and
4 screws have to be screwed back to the rear
panel.
Final spin results are poor.
Check whether:
• the appliance has an imbalance detection and
correction system (depending on model).
• If individual heavy articles are loaded (bathmat,
bathrobe, etc.) this system may reduce the spin
speed automatically to protect the appliance. It
may even interrupt the spin cycle altogether, if
the imbalance is too great after several spin
starts;
• if the laundry is too humid at the end of the
cycle, add more articles of laundry to balance
the load and repeat the spin cycle;
• excessive foam formation may prevent spinning.
Use less detergent.
Check whether:
• the pump impeller is obstructed (see "Removing
the Foreign Body Trap");
• the lid was opened during the delicate or wool
programme. Close the lid and select a spin
programme.
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