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H4D
Problems, Equipment Care & Service
The H4D is a very sophisticated camera that relies on much information be-
ing passed and processed to and from each modular unit to produce the
correct behaviour. It is therefore essential that reasonable care is taken in at-
taching, detaching and storing the viewfinder, lenses, extension tubes, etc to
ensure that the databus connections are not damaged or soiled in any way.
Also when lifting or handling the camera try to always use the grip or strap
and avoid holding the camera just by the digital capture unit or viewfinder.
Warning messages are normally easily addressed and remedied but 'Error'
messages require further attention as they denote a fault, temporary or oth-
erwise. You should methodically investigate the situation to see for example
whether the recent attachment of an accessory has coincided with the ap-
pearance of an error message. Standard procedure is to detach and re-attach
the viewfinder, lens etc ensuring that they are positioned firmly and correctly
to see whether the problem disappears. Failing that, removal of the battery
grip for about ten seconds or so will reset the camera's processors. Persis-
tent error messages might well signify a more complex problem and you
are advised to contact your nearest Hasselblad Authorized Service Center
for advice. You may receive a feedback report on either the grip display or
the capture unit display. Please note this message carefully as it can facilitate
support response greatly, as well as improve on firmware updates . As well as
the error message, a description of the camera's behaviour and an account of
what action you were trying to take when it happened could be also benefi-
cial. Also, please remember that if a hardware check is to be made, the Center
will almost certainly want to inspect all of the items that were involved when
the error message first appeared.
In certain situations, it is possible that the camera can be affected by a dis-
charge of static electricity particularly if the area around the control buttons
on the grip comes into contact with a conductive cord or material that is
connected to earth, directly or indirectly (a lighting stand, for example). This
might temporarily deactivate the camera though it does not cause any dam-
age. Press the red ON.OFF button on the grip again to reactivate the camera.
If a problem does occur you are advised not to attempt any repairs yourself.
Some service operations require very sophisticated instruments to check,
measure and adjust and there is a real danger of creating more problems
than solving them if such attempts are made in any other way.
EQUIPMENT CARE
A Hasselblad camera is designed to withstand the rigours of professional use
in most environments. To avoid the possibility of damage however, it should
be protected from harsh conditions and in particular avoid oil fumes, steam,
humid conditions and dust.
Extremes of temperature: High temperatures can have an adverse effect
equipment. Try to avoid frequent and severe temperature changes. Be par-
ticularly careful in humid environments. Allow the equipment to acclimatize
before assembly. Try to ensure the storage conditions in such environments
are as dry as possible.
Dust and grit: Take care to prevent dust and grit from getting into your
equipment. In coastal areas take measures to protect your equipment from
sand and salt water spray. Dust on the lens glass and focusing screen can be
removed with a blower brush or very soft lens brush if necessary. Smears on
the lens glass should be treated with great caution. In some cases they may
be removed with a high quality lens cleaning solution on a tissue but be care-
ful not to scratch the lens or touch any of the glass surfaces with your fingers.
If in any doubt, do not attempt to clean lens glass surfaces yourself but allow
a "Hasselblad Authorized Service Center" to treat them.
Impact: Your equipment can be damaged by severe physical shocks so prac-
tical protective precautions should be taken. Some form of protective case or
camera bag is advised for transportation.
Loss: Hasselblad equipment is much sought after and you should take ob-
vious steps to prevent theft. Never leave it visible in an unattended car, for
example. Separate and specific camera insurance cover should be considered
by professional users.
SERVICE
Return your equipment to a service centre for occasional checking and
preventive maintenance to ensure optimal reliability. You can easily keep a
check on service intervals by looking under 'Info' in the menu. If your cam-
era is used constantly and intensively, regular periodic check-ups are recom-
mended at one of the "Hasselblad Authorized Service Centers". They have
the expert staff and specialised equipment necessary to ensure that your
equipment remains in perfect working order.
CAUTION
• Keep all equipment and accessories out of the reach of small
children.
• Do not place heavy objects on the equipment.
• Do not use the batteries except as specified.
• Use only the batteries specified for use with the camera.
• Remove the batteries when cleaning the camera or if you intend to
leave the camera unused for a long period.
• If you use spare (standard or rechargeable) battery packs be particu-
larly careful to use the supplied protective cap when storing. There is
a potential fire risk if the contacts are short circuited across a conduc-
tive object (such as keys in a pocket, for example).
• Take particular care when working with strobe / studio flash units to
prevent damage to equipment and personal injury.
• Do not attempt to open the digital capture unit.
• Keep your digital capture unit and all other computer equipment
away from moisture. If your digital capture unit becomes wet, dis-
connect from power and allow it to dry before attempting to operate
again.
• Never cover the ventilation openings on the digital capture unit.
• Always replace the protective CCD/filter cover when the digital cap-
ture unit is not connected to your camera--the exposed CCD and fil-
ter are vulnerable to damage.
• Never try to remove the glass IR filter from the front of the CCD; this
will probably ruin the CCD. If dust manages to get between the CCD
and IR filter, please contact your Hasselblad dealer for assistance.
Disposal
If you need to dispose of the digital capture unit, CF card or batteries, please
do so in an environmentally friendly manner at the local waste plant/ recy-
cling centre or similar.
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