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I
Troubleshooting Check List for Initial Installation
-
If the signal is not found, be sure the receiver user manual and the antenna installation manual have been properly followed. Check to:
D
Make sure all cable connections are correct and each
D Your triple-head LNB depends on the receiver to supply
connection is seated/tightened
properly.
power; the longer the cable length to the LNB, the greater
the DC voltage drop. Your receiver depends on the antenna
D
Inspect the inside of each cable connector for dirt or
to supply signal; the longer the cable length, the greater
possible connector to case/shield short.
the signal amplitude attenuation. Therefore, RG 6 cable
length much longer than 100 feet (from each the receiver
D
Verify the Azimuth,
Elevation and 1ilt angles for your
to the antenna) should be avoided.
location by ZIP code.
D
RG 6 cable with solid copper center conductor is highly
D
Make sure the 1ilt and Elevation pointers are aligned
recommended because it has much lower DC voltage drop
correctly to the scales. Do not use washer or bolt as
compared to RG 6 cable with a copper-coated, steel center
reference.
conductor.
D
Make sure the 1ilt adjustment is not changed from the
D
Standard RG 59 cable causes too much DC drop and
recommended setting for the antenna location.
signal drop; it can not be used to pass the satellite signal.
RG 6 coaxial cable must be used.
D
Make sure the bubble level frame inside the mast is
seated properly, then check the mast alignment again.
D
Some after-market, off-the-shelf add-on components may
The mast not being plumb/up
straight is a major cause
not be as advertised. They might not work or could cause
of alignment
difficulty.
additional DC drops and signal amplitude attenuation.
Remove such components, go back to the basic
D
Remove existing TV-specific components, such as TV
connections called out in this manual and re-verify.
splitter, etc; reduce the installation to the basic
connections called out in this guide. Such components
D
Make sure the satellite cable is connected to the "Sat In"
may not work with the satellite signal and they may be in
jack, not the "Antenna In" jack. The "Antenna In" jack
the wall where you can't see them. When in doubt, run RG
at the back of the receiver is for off-air antenna input or
6 cable directly to your receiver.
cable TV input,
D
Make sure there are no obstructions
(trees, buildings,
D
In you live in a state on the Eastern Seaboard, you may
windows, corner or overhang of your roof, your body or
need to fine-tune your 1ilt Adjustment.
Follow directions
hands) -the
signal does not pass leaves, branches,
from NOTE 2, page 10,
glass, etc, Also, keep in mind the 18° span clearance
to receive all three satellite locations. This required
D
If all are done correctly but the signal is still not found,
clearance may also mean you'll need to consider a new
change the Elevation adjustment
of the antenna slightly
location when replacing an old 18" dish with this new
(:I: 2°, then :I: 4° from the called-for
setting) and repeat
Multi-Satellite
Drsh Antenna.
the procedure.
D
Make sure the Access Card from your receiver is fully
inserted into the Access Card slot and oriented correctly.
11
DIRECTV Multi-Satellite Dish Antenna
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