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Customer Service
Customer Service
For information about SoftBank handsets or services, call General Information or see SoftBank Mobile Website.
For repairs, call Customer Assistance.
SoftBank Mobile Customer Center
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
If you cannot reach a toll free number, use the number (charges apply) below for your service area:
Hokkaido Area
Tohoku Area
Hokuriku Area
Kanto, Koshinetsu Area
Kansai Area
SoftBank Mobile Global Call Center
SoftBank Mobile Website
http://mb.softbank.jp/en/
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9-
Customer Support
General Information
022-380-4380
06-7669-0180
From outside Japan, dial +81-3-5351-3491 (toll free from SoftBank handsets)
If handset is lost/stolen, call this number immediately (international charges apply)
Customer Assistance
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
Tokai Area
Chugoku, Shikoku Area
Kyushu, Okinawa Area
052-388-2002
092-687-0010
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