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Troubleshooting
Check these questions first if you have problems with your
phone. If you need additional help, contact the Motorola
Customer Call Center at 1-800-331-6456 (USA) or
1-800-461-4575 (Canada).
Question
Answer
Is your battery
The battery level indicator should
charged? Do
have at least 1 segment showing
Ä
Å
you see
in
(
). If it does not, recharge your
the display?
battery as described in your Start
Here guide.
Do you have a
If necessary, turn off your phone
valid SIM card
and make sure that you have
inserted in
inserted a valid SIM card as
your phone?
described in your Start Here
guide.
Does the
The signal strength indicator
handset have
should have at least 1 segment
#
a signal? Do
showing (
!
you see
in
to an area with a stronger signal
the display?
to use your phone.
Is the earpiece
While on a call, press the upper
volume too
volume key on the side of your
low?
phone.
Is the other
Your phone may be muted. Press
UNMUTE (
+
party unable
to hear you?
unmute the phone.
Also, make sure that your phone's
microphone is not blocked by its
carrying case or a sticker.
Has the phone
Dropping your phone, getting it
been
wet, or using a non-Motorola
damaged,
battery or battery charger can
dropped, or
damage the phone. The phone's
gotten wet?
limited warranty does not cover
liquid damage or damage caused
Was a
from using non-Motorola
non-Motorola
accessories.
battery or
battery
charger used?
). If it does not, move
) if necessary to
The following refer to specific problems:
Problem
Solution
My phone was
Report a stolen phone to the
stolen. To
police and to your service provider
whom should I
(the company that sends you your
report this?
monthly wireless service bill).
I forgot my
See your Start Here guide for
password.
information about what to do if you
forget a code or password.
I pressed the
Be sure to press and hold
power key, but
(power key) until the display
nothing
appears and you hear an alert.
happened.
This could take several seconds. If
nothing happens, check that a
charged battery is installed.
The display
The SIM card may be incorrectly
says:
inserted. Check the SIM card to
Insert SIM Card or
make sure that it is inserted
Check SIM Card
properly as described in your
even though I
Start Here guide.
have inserted
my SIM card in
the phone.
The display
Call your service provider (the
says:
company that sends you your
SIM Blocked. How
monthly wireless service bill) to
do I unblock
obtain the PIN unblocking key
my SIM card?
(PUK) code (see page 41).
The display
Enter the factory-preset unlock
says: Enter
code (1234), or the last 4 digits of
Unlock Code. How
your phone number. If this fails,
do I unlock my
call your service provider (the
phone?
company that sends you your
monthly wireless service bill).
My phone asks
The application you want is
for an unlock
locked. If you do not know the
code when I
unlock code, see your Start Here
try to open a
guide.
feature.
My phone
If you see
does not ring.
then the ringer is turned off. To
change the ring style, see your
Start Here guide.
Also, the ringer may be set to Silent
even though your phone is set to
an audible ring style. To set an
audible alert, see your Start Here
guide.
P
{
|
or
in the display,
49
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