Modem Dials Correctly But Does Not Connect; Modem Sounds Are Not Audible - HP Compaq Troubleshooting Manual

Problems and Solutions
■
Verify that you are dialing all necessary prefixes, such as outside line,
long distance, or country codes.
■
Disable the call waiting feature before dialing. To obtain the disable
call waiting code for your dialing area, contact your local telephone
service provider.
■
If you are not in your home country, refer to the section of your
notebook documentation that provides instructions for using
the modem internationally. The instructions may be in your
model-specific documentation or in a Modem and Networking guide.

Modem dials correctly but does not connect

■
Verify that the modem is connected to an analog, not a digital,
telephone line. A line described as a PBX line is usually a digital line.
A telephone line described as a data line, fax machine line, modem
line, or standard telephone line is probably an analog line.
■
Connect the modem to a different telephone wall jack.

Modem sounds are not audible

■
Press the volume button to increase volume.
■
Double-click the speaker icon on the taskbar, then clear the Mute All
check box.
■
Press the mute button on the notebook and verify that the mute light is
off. (Sound should be audible when the mute light is off.)
■
Verify that no headset, external speakers, or headphones are
connected to the notebook. These devices disable the internal
speakers. If one of these devices is connected to the notebook, either
use the device or disconnect the device.
■
Adjust the modem volume in your operating system or optional
modem software.
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