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13
12 MONTH LIMITED WARRANTY ....
TCT Mobile (US), Inc. warrants to the original retail purchaser of this wireless device that should this
product or part thereof during normal consumer usage and condition be proven to be defective in
material or workmanship that results in product failure within the first twelve (12) months from the
date of purchase as shown on your original sales receipt from an authorized sales agent. Such defect(s)
will be repaired or replaced (with new or rebuilt parts) at the company's option without charge for
parts or labor directly related to the defect(s). Batteries, power adapters, and other accessories sold as
in box items are also warranted against defects and workmanship that results in product failure within
the first twelve (12) month period from the date of purchase. This warranty extends to products
purchased and sold within the United States.
The limited warranty for your wireless device will be voided if any of the following conditions occur:
•
Non-compliance with the instructions for use or installation, or with technical and safety standards
applicable in the geographical area where your phone is used;
•
Connection to any equipment not supplied or not recommended by TCT Mobile (US), Inc.;
•
Modification or repair performed by individuals not authorized by TCT Mobile (US), Inc. or its
affiliates;
•
Changes to the device operating system by the user or third party applications;
•
Acts of god such as inclement weather, lightning, power surges, fire, humidity, infiltration of liquids or
foods, chemical products, download of files, crash, high voltage, corrosion, oxidation;
•
Removal or altering of the wireless device's event labels or serial numbers (IMEI);
•
Damage from exposure to water or other liquids, moisture, humidity, excessive temperatures
or extreme environmental conditions, sand, excess dust and any condition outside the operating
guidelines;
•
Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative
parts;
•
Damage as result of physical abuse regardless of cause.
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There are no express warranties, whether written, oral or implied, other than this printed limited
warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCT Mobile (US),
Inc. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those damages can be disclaimed by
law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or
limitation of the duration of implied warranties, so the preceding limitations or exclusions may not
apply to you.
How to obtain Support: Contact the customer care center by calling (877-702-3444) or going to
(http://www.alcatelonetouch.com/usa/). We have placed many self-help tools that may help you to
isolate the problem and eliminate the need to send your wireless device in for service. In the case
that your wireless device is no longer covered by this limited warranty due to time or condition, you
may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.
finetw.com) and then create an RMA for the defective device. Ship the device with a copy of the
original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner's return
address (No PO Boxes accepted), wireless carrier's name, alternate daytime phone number, and
email address with a complete problem description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power adapter. You must properly package and
ship the wireless device to the repair center. TCT Mobile (US), Inc. is not responsible for devices that
do not arrive at the service center or are damaged in transit. Insurance is recommended with proof
of delivery. Upon receipt, the service center will verify the warranty conditions, repair, and return
your device to the address provided in the RMA. Check the warranty repair status by going online
with the RMA number on web portal.
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