Status Display - Toshiba Strata CTX User Manual

Status Features

Status Display

Status Display
ACD Agents and Supervisors can press a button to display the queue status. The
Supervisor's phone is also able to view the Agent Status (Available, Unavailable, etc.)
for each Agent logged into your ACD Group.
A button is available for the phone to allow for stopping or re-starting the Status
Display. When a call is active on the phone, this display is removed to enable the
Strata CTX to present information about that call. When the call is ended, Queue
Status is restored.
³ To Display Status for a Group or a Queue
1. Press
on the top line. Example shown right (bottom line), one
out of four Agents has logged in, there are two calls
waiting, and the longest time a call has been waiting is
four minutes.
2. Press
³ To Display Status for an Agent
1. (Supervisor only) Press
2. Press
Press
shown on the bottom line. Status modes are:
IDLE
LOG OUT
UNAVAIL
NON ACD (call)
ACD (call)
WRAP-UP
3. Press
12
'LVSOD\ 6WDWXV
. The ACD group name appears
3DJH
to return to Queue Status.
'LVSOD\ 6WDWXV
3DJH
to view the Agent Status for that group.
6FUROO
to view the next Agent. Agent status is
3DJH
to return to Queue Status.
.
Strata CTX ACD Agent/Supervisor Telephone
QUEUE < Queue Name>
A 1/4 CW 2 04:00
QUEUE < Queue Name>
IDLE: Agent's Name
07/04