Table of Contents
Advertisement
The screen continually says "Dialing WebTV" or "The phone line seems to be in use
or disconnected. Check the phone line and try again." Or, you can not hear a dial tone
when the Internet TV Receiver calls the WebTV Network. Or, the connection is slow.
•
Disconnect all other equipment from the phone line. The following items may prevent the
Internet TV Receiver from connecting properly:
• Wireless phone jacks
• Caller ID units
• Cordless phones
• Answering machines
• Standard phones
• Poor quality phone jacks
• Fax machines
•
Connect the Internet TV Receiver to another phone line, or take it to a neighbor's house. If
the Internet TV Receiver connects to the WebTV Network when you use a different phone
line, ask your telephone company to check your phone line. Ask them to check for excessive
noise or static.
•
If your phone cord is more than 50 feet long, change your setup so you can use a shorter
cord. Or, a twisted pair phone cord is available in some areas. These cords improve reception
in some situations. Check with your retailer about the availability of a twisted pair phone cord.
•
Check and clear your voice mail messages.
•
Check your Dialing options. To access the Dialing options, go to Web Home. Select Settings.
Select Dialing. Then, depending on your situation, select one of the following and make your
adjustments.
• Basic - Add a dialing prefix or select pulse dialing. You may need a prefix if you need an out-
side line.
• Call waiting - Incoming calls or line noise may cause the Internet TV Receiver to disconnect.
To avoid repeated disconnections, turn off Call waiting, lower the Sensitivity level, or Block
Calls. To turn off Call waiting, you will enter a code in the Dialing options area. The disable
code should be listed in your phone book. If it is not, contact your phone company.
If the Internet TV Receiver disconnects when a call is not coming in, you have too much line
noise. Lower the Sensitivity level.
• Advanced
Wait for dial tone - Select if you need an outside line to make a call or if you have voice mail
service.
Change the dialing speed to slow - Select if the Internet TV Receiver is having trouble connect-
ing to the WebTV Network.
Audible dialing - Select so you can hear the Internet TV Receiver connect to the WebTV
Network. You should hear a dial tone, touch tones (as the number is dialed), then modem
noise. Note any messages that appear on the screen. This information will be helpful if you
have to call for service.
If you don't hear a dial tone, there may be a problem with your phone jack or phone line.
Test the Internet TV Receiver using a different phone line.
If you hear the dial tone, touch tones, and modem noise but still can't connect, remove all
extra appliances from the phone line, then try again.
If you don't hear modem sounds, the Internet TV Receiver may not be dialing properly.
Check the other Dialing options, then try again.
• Use an ISP - Check this information with the instructions from your Internet Service
Provider.
• Reset - If you have mistakenly changed your Dialing options, select Reset to restore the
Internet TV Receiver's original settings.
Contact the WebTV Network at 1-800-GO-WEBTV if you have questions regarding:
• Internet Service Providers (ISP)
• the WebTV Network
• subscriptions
• signing up for the WebTV Network, or
• billing/account status.
• Alarm systems
• Voice mail
• PBX systems
• Faulty telephone company
equipment
• Satellite systems
• Phone line power spikes
• Excessively long phone
cords (50 feet or longer)
• Bad weather, high humidity,
storms
• Digital phone lines
• Phone line splitters
13
Advertisement
Table of Contents
