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5. Technical Information
Product
Maintenance
Returns
STRIKE™ 324 User Manual Rev. 3
To maintain optimum performance and minimize wear, you should clean this product
frequently. Usage and environment are contributing factors in determining the cleaning
frequency.
As a rule, clean this product at least twice a month. Dust build-up reduces light output
performance and can cause overheating. This can lead to reduced light source life and
increased mechanical wear.
To clean your product:
· Unplug the product from power.
· Wait until the product is at room temperature.
· Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on
the external vents.
· Clean all external surfaces with a mild solution of non-ammonia glass cleaner or
isopropyl alcohol.
· Apply the solution directly to a soft, lint-free cotton cloth or a lens cleaning tissue.
· Wipe any dirt or grime to the outside edges of the lens surface.
· Gently polish the lens surfaces until they are free of haze and lint.
Always dry the external surfaces thoroughly and carefully after cleaning them.
You must send the product prepaid, in the original box, and with the original packing and
accessories. Chauvet will not issue call tags.
Call Chauvet and request a Return Merchandise Authorization (RMA) number before
shipping the product. Be prepared to provide the model number, serial number, and a
brief description of the cause(s) for the return.
Clearly label the package with an RMA number. Chauvet will refuse any product
returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed
label.
Once you have received the RMA number, include the following information on a piece
of paper inside the box:
· Your name
· Your address
· Your phone number
· The RMA number
· A brief description of the problem(s)
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer's responsibility. FedEx packing or double-boxing are
recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
Technical Information
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