Motivation/New Features; Plus Package - Mercedes-Benz GLK-Class Service Manual

Please refer to the Operator's Manual (available early Jan. 2009) and Maintenance Manual (available mid Jan. 2009)
for the latest maintenance information.

Motivation/new features

Motivation
Both workshops and the customer will benefit from
the extended maintenance scopes from the very first
kilometer driven.
Effective immediately, we will offer maintenance that
is more cost-efficient and competitive without
compromising the usual Mercedes-Benz service
quality. This can be achieved by making maintenance
less complicated and concentrating on the basic
service which covers the technically essential items.
New features
Maintenance strategy
The previous maintenance scopes of the minor and
major basic service (Service A and B) have now been
divided into Basic Service A and B, covering the tech-
nically essential items.
The basic packages are available for price-conscious
customers. Some individual service items, which
previously formed part of the maintenance scopes,
have been omitted from these packages. Basic service
A or B is required every 10,000 mi or once a year.

PLUS package

The PLUS package is now available additionally. This
PLUS package allows workshops to offer convenient
and helpful service items to their customers. These
service items will continue to be performed by
Mercedes-Benz Service.
The PLUS package includes the following additional
checking and maintenance operations:
• Check windshield washer system
• Check headlamp cleaning system
• Check tire pressure
• Inspect wiper blades
• Check trunk illumination
• Check indicator lamps in instrument cluster and
interior compartment
• Check headlamp adjustment
The PLUS package must be offered to the customer by
the service advisor during a consultation because it no
longer forms part of the maintenance scopes.
The aim of the consultation must be to offer the
customer a tailor-made package.
46 v Introduction of the New GLK-Class (USA), Introduction into Service Manual for Model Series 204
The "Service-Package-Pricing-System" (SPPS)
provides support for the entire process. Dealer offers
and the service items included in the PLUS package
are stored in this system.
Maintenance interval
Mileage-based servicing
ASSYST PLUS calculates in mileage-based servicing
mode when the mile interval for the engine oil is
reached before the time interval.
Example:
• Engine oil interval 10,000 mi / 1 year
• Driving behavior of customer: 60 mi per day
• 10,000 mi: 60 / day
Y
ASSYST PLUS now calculates in mileage-based
servicing mode because the mile interval for the
engine oil of 10,000 mi is reached before a year has
passed.
Time-based servicing
ASSYST PLUS calculates in time-based servicing
mode when the time interval for the engine oil is
reached before the mile interval.
Example:
• Engine oil interval 10,000 mi / 1 year
• Driving behavior of customer: 20 mi per day
• 10,000 mi: 20 mi / day
ASSYST PLUS now calculates in time-based servicing
mode because the time interval for the engine oil of
1 year is reached before 10,000 miles have been
driven.
Digital Service Booklet (DSB)
The introduction of the Digital Service Booklet (DSB)
represents a change to the previous service documen-
tation. In future, all service, body and major assembly
operations will be documented in a central database
using the DSB. The customer receives a service report
which he / she stores in the service booklet.
166 days
500 days
Y