Mobile Captions Service (MCS) Nokia E5 User Guide Table of Contents 1. This Manual and Your Nokia E5 ......................... 2 2. Introduction to Relay Service and Mobile Captions Service ................. 3 3. How it Works .............................. 3 4. Turning on the Phone, Locking and Unlocking the Key Pad ................ 3 5. Using Your Phone With Captions ........................ 4 6. Making Calls .............................. 5 7. Receiving Calls .............................. 5 8. Mobile Captions Service Application and Your Nokia E5 Phone .............. ...
1. This Manual and Your Nokia E5 Your Nokia E5 is a sophisticated and versatile phone. You can take advantage of the many features such as music and on‐line services, or you can simply make and receive calls. We chose the Nokia E5 because it is fully hearing‐aid compatible, it has a great screen and battery life and it has Nokia’s superior quality, which you can instantly feel upon holding it in your hand. This Mobile Captions Service (MCS) User Guide covers the use of MCS on your Nokia E5 handset. The primary guide for use of the Nokia E5 itself is the printed User Guide that came with the phone, (www.consumercellular.com/support/manuals) or a free, complete Nokia guide at : http://www.mobilecaptions.com/support. If you have any questions visit www.ConsumerCellular.com/support for a list of frequently asked questions and for further assistance, you can email Consumer Cellular at Service@ConsumerCellular.com or call, toll‐free at (888) 725‐4428. For a few pointers on the key pad, and navigation, please see Exhibit 1. Note that text size on the phone can be changed by using Menu>Applications>Font Magnifier. We recommend 120% 2 ...
2. Introduction to Relay Service and Mobile Captions Service Relay Services connect people who are hard of hearing and use specialized telephone equipment to people who use standard telephones, providing word‐for‐word text of the conversations. With our new Mobile Captions Service (MCS) , you will be able to Speak, Listen, and Read! , all on a great mobile device that you can take anywhere in the U.S. Relay Services were set up in recognition that all citizens deserve equal access to basic services such as communications. We have extended that accessibility to mobile communications. Consumer Cellular, has partnered with Mobile Captions Company, a technology and service provider, and Hamilton Relay, an established, professional relay provider, to bring you this service. There is no charge to you beyond your normal cell service for MCS, and it’s available 24/7. From anywhere, to anywhere! 3. How it Works The MCC application on your phone automatically connects to the Relay Service Center for your state on every call you make, allowing a specially trained Communications Assistant (CA) to listen and type one side of the conversation. The typed “captions” are sent directly to your handset so you can read and respond. SM Finally, Catch Every Word! Important Note: All 911 calls will be automatically routed directly to Emergency Services. No Communications Assistant will be on the line, and no mobile captioning will be provided. 4. Turning on the Phone, Locking and Unlocking the Key Pad To turn on the phone, press and hold the red button until it starts up (“End/Power” key below). Make sure the battery has some charge, and we recommend charging overnight. It takes about 45 seconds for the phone to completely load, even though you see the home screen. If you are carrying the phone in your pocket or purse, you may want to lock the keypad, so no buttons are pushed unintentionally. To do so, push the left and then right lock/unlock keys in quick succession (within 1 second). To unlock, repeat the same procedure. 3 ...
5. Using Your Phone With Captions Since you will be reading at the same time as talking and listening, we recommend that you either use the loudspeaker function on the phone, or a headset such as the one that came with the phone, and includes ear buds and a microphone. For more information on headsets, see Section 9 in this guide. As shown below, the loudspeaker should be activated during your call by pressing the “soft” or “selection” key in the upper right part of the keyboard when the word “Loudsp.” is above the key. The word above will change to “handset,” and you can toggle back and forth between the two modes. The Loudspeaker function is only available on a call. 4 ...
The volume key is located on the upper right side of the phone. 6. Making Calls From the home screen of your E5, you dial using the number keys on the keypad or by selecting a number from your “Contacts” list. Also, if you press the green, or Call/Answer button, you will see a list of Dialed numbers. Use the center Navi or scroll key to go left, and you will see your Received calls. Once you have selected the number you want, press the green Call/Answer key to initiate the call. Your call will automatically be connected to the Relay Center. When the Relay Communications Assistant (CA) comes on the line he or she will send their ID, such as MCC 1234(F) meaning the CA is a female and has number 1234. The CA will inform you by captions if the line is busy or ringing, or if voicemail picks up. Note that it usually takes about 20 seconds for the party’s phone to ring. During that time, the MCC application is calling the Relay Center, the CA is coming on the line, and the outgoing call is made. The CA will also enter any further digits you need, such as for voice mail options. The Relay Communications Assistant (CA) will have minimal involvement in your call. If you see the phrase “too fast,” it means the CA is having trouble tying everything the other party says. You may want to ask your party to slow down or repeat. You are in control of your call. To End the call, please press the red End/Power key on the right above the keypad. If you are in a remote area, or the network is very busy, it is possible that auto call set up will not be available. If this happens, you will get a message in red to tell your party’s number to the CA. Once you do so, the CA will make the call for you. You may also dial “0” to reach a CA anytime, then tell the CA the number you wish to call. 7. Receiving Calls For someone to call you using Relay, they must dial your states’ 800 Relay number or 711 and give your cell number to the operator . 711 can be used by anyone in your state or the states in Appendix 1. If your party lives outside these states, please ask them to use the toll free number for your state in Appendix 1. This number will work from anywhere in the U.S. ...
When a call is coming in, the phone will ring, vibrate and flash. Answer by pushing the green Call/Answer key and allowing a few seconds for the CA to set up and send you captions.. When you receive the CA’s greeting, you know you are connected. Sometimes people will call directly without going through Relay. Once you pick up, you can ask them to call your 800 number or 711 first, or let the call go to voicemail and retrieve the voicemail later and call them back. If no captions have come after about 5 seconds, it is probably not a relay call. 8. Mobile Captions Service Application and Your Nokia E5 Phone Your Nokia phone is preloaded with the Mobile Captions Service application: The MCS logo is set in the upper left hand corner of the home screen, and first on the list of items when you select the Menu button. The Home/Menu key is the button with the little house on it just above the green button. Push it once from within any application and it takes you to the home screen. Push it from the home screen, and it takes you to the Menu. You do not need to start the MCC application unless you have previously turned it off. All outgoing calls are Relay calls. For incoming calls to be Relay calls they must first be directed to the Relay Service Center. See Section 7, above. Navigation on the phone is accomplished by the center, silver, Navigation, or “Navi ” /Scroll key and the “Selection” keys on the upper right and left of the keypad. You can also use the 6 ...
red End/Power button to “get back” quickly from any menu item to the home screen as well as to end a call and turn the power off and on. 9. Using a Headset, T coil, Bluetooth or Loudspeaker (Speakerphone) Because the MCC application is designed to let you Speak, Listen, and Read! at the same time, there are several methods to assist you with using the phone while looking at the screen. The use of the Loudspeaker is covered in Section 5, above. Using the Loudspeaker The quickest way to use the MSC application is with the phone’s loudspeaker, Refer to Section 5 for details. Using Headsets and Earbuds A handsfree headset is included with the E5 phone. If you are not wearing hearing aids, you can easily use the this headset. The headset plugs directly into the port on the top of the Nokia E5. The phone has a Nokia 3.5mm A/V connector. Using T‐Coil Hearing Aids The Nokia E5 is rated M3/T3 for T coil hearing aid mode. If you are a hearing aid wearer with a T‐switch on your hearing aid, you can turn on the T‐coil on the phone, and then on your hearing aids. To set your E5 in T‐coil mode, go to: Main Menu>Control Panel>Settings>General>Personalization>Tones>T coil hearing aid mode and select “On”. When it is activated there will be a little icon with the ear on the bottom of the screen. Once you are set up, you can hold the receiver near your hearing aid, and the sound will also be amplified to assist you in hearing as you read. One device made for use with T‐coil hearing aids is the Nokia Wireless Loopset LPS‐which connects to your T‐coil‐equipped hearing aid and offers excellent audio quality. Bluetooth Your E5 phone is Bluetooth compatible. If you are not wearing hearing aids a good way to use the phone is with an in the ear Bluetooth headset. There are also many other kinds of Bluetooth devices. The instructions to use Bluetooth devices start on page 90 of the E5 manual found at http://www. mobilecaptions.com/support 7 ...
Receiving Captions Once your outgoing or incoming relay call is set up, you will receive captions automatically. When the Communications Assistant (CA) comes on line, they will send their ID to the phone: MCC CA1234M, meaning this is an MCC call and they are CA 1234, male. The CA can hear you during the call, and you may ask for help, if needed. They are there to make the call a success. Nature of Captions Typing for Relay is generally with little punctuation or capitalization. This makes it faster, but may take some getting used to. In addition, the CA may use abbreviations. Most of the abbreviations are intuitive, such as U for you. We have provided a list of abbreviations in Appendix 2. Common ones you may not be familiar with include: CA =Communications Assistant ga =go ahead MCC=Mobile Captions Call (F)=Female voice, (M)=Male Voice If you prefer that the CA not use abbreviations, just tell them and they will spell out each word. The speed of the captions depends on several factors, including how fast your party is speaking, how fast the CA is typing, and the condition of the network. Note that the CA’s are highly trained professionals, and they may ask you to slow your party down if they cannot keep up. Network Speeds The network has two speeds, 3G and 2G. Mobile Captions Service has been optimized for 3G service, but it will work within 2G areas as well. On the upper left corner of the E5 screen you will see a “3G” which indicates you are in optimized coverage area. If you are outside a 3G area (or in a local area that may have poor reception such as in a big building), the captions may be delivered more slowly. You may find that slowing down the conversation or spelling out unique words will help. Most of all, once you and your calling party gets used to the pace, the conversation will flow easily. You can check an area you are going to by going visiting http://www.consumercellular.com/ and clicking on the coverage map. Type in the zip code and then check the box under Mobile 8 ...
Broadband Coverage. If your area is blue, you are in a 3G area. When you are calling from a 3G area, the captions will be delivered word‐for‐word in nearly real‐time! Scrolling and Text Sizing: Use of the Middle “Navi ” Key Depending on your needs, you may want to make the text larger (easier to see) or smaller (more words on the screen). You may also want to look back in the conversation to check a number or see if someone really said that! All this can be accomplished using the middle, or Navi key as shown below: Adjusting the text size. During a MCS call, you can make the text smaller or larger by pressing the outer button right (bigger) or left (smaller). Scrolling. When on an MCS call, press the outer button up to scroll you back in the conversation. This is useful if you want to get a number or recall what was said. To get back, you can push the outer button down, or wait a few seconds and you will be taken back to where the conversation is coming in. Saving and Retrieving Sessions Sessions can be saved and retrieved for reading, editing and copying to other applications such as SMS or email. At the end of each session you will be asked whether you want to save the call. Select Yes to save, or No to delete. To retrieve saved sessions, while in MCC, go to Options>Recent calls. There will be a list of the sessions you have saved by date and time. Once a call is highlighted, the Options are, View, Send as SMS, Delete or Delete Previous. Once you View a session, you will have other options, such as Edit, or Delete. If you wish to see sessions further back, you can scroll to see them. For some editing tips, please see Appendix 3. 9 ...
Additional information on edit functions can be found in the Nokia E5 manual. Turning Captions On and Off To turn the Captions Off go to the MCC application selected Option>Turn Captions Off>Yes to confirm. To turn the captions On, simply select the MCC logo and “click” on it by pressing the center of the Navi Key. The phone will automatically start the MCC application, turning captions on, every time you power on your phone. Voicemail Your voicemail box has been pre‐set up with a standard greeting and is ready to receive messages. To retrieve your Voice Messages with captions, simply Dial (press) 1 and hold for a second or two. You will be automatically connected to a CA. Once connected, tell the CA you want to retrieve your messages and give them your password. The default password is 1234. You can create a custom message for the voice mailbox to include the Relay Service phone number and direct people to call that number in the future. For further information on setting up and using voicemail, see: http://www.consumercellular.com/Support/Knowledgebase Call Forwarding From Your Other Numbers If you wish to forward your calls from another number, you can forward them directly to the your state’s toll‐free Relay Number in Appendix 1. Then your callers will reach Relay and be asked what number they want to reach. You can also forward them directly to the Nokia E5 phone number. Then, unless caller ID is blocked, you can know who is calling and choose to: 1. Let the call go to voicemail, picking it up later (as a captioned Relay Call) 2. Answer the call and tell the person you will call them right back…and then you would have captions. 10 ...
Call Waiting If you are on a MCC Relay call, and you get another call, you will see the notice on the screen that another call is coming in. If you want to continue the first call, you have two options. 1. Let the second call go to voicemail. Then later, when you retrieve your voicemail you can be sure you are getting the captions service. 2. Take the second call as follows: a. Hit and hold the GREEN button for about ½ second. b. This will connect you with the second caller. If the call called through Relay using 711 or the 800 number for your state, you can receive captions of that call. They will come to your screen following the previous captioned call. If not, you can tell them to use Relay. c. When you are done speaking with the second person, you can go back to the first caller: hit the RED button quickly. If you hold it down, both calls will be disconnected. If you hit it quickly, just the second caller will be disconnected. d. You cannot go back to the second caller once you gave left him or her. But you can see the number in the call log. e. If the second incoming call has caller ID turned off, you will not get a notice on the screen. You will get a soft beep on the line, but it is difficult to hear. So it may be better to let that call go to voicemail. Note that you should tell the first person you are putting them on hold. It is possible that both streams of captions will come into the phone if the person keeps talking and the CA keeps typing ! If you wish to discontinue the first call, and just take the second, press the red button to end the first, and then the green button to pick up the second. Conference Calling You can conference another party on a call that is in progress. 1. Menu>phone>dial the new number 2.
Using WiFi (Wireless Local Area Network, or WLAN) If you have a home wireless network, or use public “hot spots” you can easily set up your phone to take advantage of these networks. Doing so will give you a better user experience with captions when you are outside a 3G coverage area 1. To set up an Access Point for your WiFi network under Internet. a. Go to Menu>Control panel>Settings>Connection>Destinations>Access Point b. You will see a menu for “Automatically check for available access points?” Select Yes and you will see what networks are available. c. Select the one you want to add. d. You may see the next menu, “Selected network supports easy setup for receiving settings. Configure now?” We recommend you say yes. If you do, you will go to your router and push a button that is usually pretty obvious – on the front and maybe even lite. Push and hold it for a second or two. e. If you selected an Access Point with a security key but no easy setup or said “no”, you will enter the security code next. f. “Select Destination”: Internet g. You will see a new Internet Access Point Added. 2. We recommend you make Internet the Default (If not already) a. Go to Menu>Control panel>Settings>Connection>Destinations>Internet b. When Internet is highlighted, select Options>Default connection c. Select Internet 3. Set your preference in the MCC application a. You may choose to use the WiFi first for the MCC application if available, while using the cell network for other data. b.
4. To conserve battery life, when you use WiFi, it is best to turn it off when you are done, or to keep the phone plugged in when not in use. Turning WiFi off can be done by going to connection manager (menu>Control Panel>Connections>Connection manager) and selecting the Wifi and “disconnect,” or by turning off the captions, or by turning off the phone. Conserving Battery Life There are some simple things that will help you conserve battery life and not run out. 1. Besides captions, be aware that using the internet, GPS and WiFi all use extra power. 2. Make a habit of charging your phone over night. That way you will always start with a full charge. 3. Get a travel charger to plug into your car’s lighter or charging port if you are going on a trip, especially if you use GPS, the Internet and/or Bluetooth. 4. Plug the phone in when you can, especially if you are using it heavily. 5. If you use WiFi, when you are done, disconnect it in Connection manager (see 17.4) 6. If you are running low on battery, you can turn off the phone, or disconnect all connections in Connection manager (they will come back on when needed.) MCC User Settings There are several settings you can use to customize your experience. NBR What Default What/Other Options 1 Auto Scroll Time (ms) 500 Time between lines of text in milliseconds (ms). 500 ms is ½ second. If you are using a very big text size, and the text seems slow, try lowering this setting. 2 Save Call Session ...
NBR What Default What/Other Options 4 Access Point Default This tells the MCC application which Access Point access point it should use. If you set up a WiFi Access point or points, for instance, you can choose which one, and the MCC application will try that one first. 5 This Phone Number None The number of this phone. This must be correct to get captions ! Restarting the Phone Sometimes, the phone may freeze and not respond to any button pushes. To reset the phone, pull the battery out, wait a few seconds and put it back in. To remove the battery, push on the two buttons on opposite sides near the bottom of the phone, releasing the silver back, slide the back off phone off, and remove the battery. Contact Us If you have questions or require additional information about the operation of your cell phone or your service plan, please visit www.consumercellular.com/support for answers to frequently asked questions. To get further assistance please email Consumer Cellular at Service@ConsumerCellular.com. To talk with Consumer Cellular’s customer service department dial 611 from your Nokia E5 phone or dial (888) 725‐4428 from any phone If you have questions or require additional information about the Relay Service, please go to www.hamiltonrelay.com or call Hamilton Relay at (800) 618‐4781. Mobile Captions Company website, www.mobilecaptions.com has information on the MCS. Hours of Operation The Relay Service Center is open 24/7 including Sundays and Holidays. Consumer Cellular Customer Service is open 5 AM to 8 PM Pacific time Monday through Thursday, 5AM to 6 PM on Fridays and 6AM to 5PM weekends. 14 ...
Exhibit 1 Nokia E5 Keypad and Navigation Pointers Push the Menu/Home key from the home screen, and it takes you to the Menu. Push it from within any application and it takes you to the home screen. The “Navi ” /Scroll key takes you up, down, left and right using the outer ring. Push the center to “select” like clicking with a mouse. The Caps/Shift key can act as caps lock by pushing twice. The Function key works in the same way for numbers and special characters. The Delete key is handy for deleting text and lists. Use the enter key, also like right clicking a mouse. For more information, see the Nokia E5 User’s manual. At www.mobilecaptions.com/support. 15 ...
APPENDIX 1 State Relay Numbers If you live in: Your party can use this number to call you from ANYWHERE in the U.S. Arizona 800‐855‐8888 California Coming soon District of Columbia 800‐855‐8777 Georgia 800‐855‐9111 Idaho 800‐855‐8666 Iowa Coming soon Kansas Coming soon Kentucky Coming soon Louisiana 800‐855‐8999 Maine 800‐855‐9330 Maryland 800‐855‐9220 Massachusetts 800‐855‐8444 Montana Coming soon New Mexico 800‐855‐8111 Rhode Island 800‐855‐9444 Utah 800‐855‐8333 Wyoming 800‐855‐8222 ...
APPENDIX 2 Common Abbreviations Used in Relay ABT About MSGS Messages ACCT Account MTG Meeting ACCTS Accounts ANS Answer NBR Number ANS MACH Answer Machine NBRS Numbers ANS SERVICE Answer Service APPT Appointment OFC Office APPTS Appointments OFFC Office APT Apartment OIC Oh I see OPR Operator APTS Apartments ASAP ...
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APPENDIX 2 Abbreviations, Cont. DAY OF THE WEEK MON Monday TUE Tuesday TUES Tuesday WED Wednesday WEDS Wednesday THU Thursday THURS Thursday FRI Friday SAT Saturday SUN Sunday MONTHS OF THE YEAR JAN January FEB February MAR March APR April MAY May JUN ...
APPENDIX 3 Session Editing Tips There are two ways to get the text from a saved session into another application. 1. Send as an SMS MCC>Options>recent calls>Highlight the session you want>options>send as SMS This will send it by SMS to the number you choose, if the session is longer than one SMS, it will send multiple SMSs. (1 SMS is about 140 characters). 2. Copy the text you want to the clipboard and paste into another application. MCC>Options>recent calls>Highlight the one you want>enter (middle button) then you should see the text. a) Options>Edit b) Options>Editing Options>Copy c) Move cursor to where you want to start copy. d) Hit the middle button. e) Move the cursor to the end of what you want to copy (highlights text to be copied) f) Copy (on left soft key) g) You get a message saying copied to clipboard. h) Hit Done (Right soft key) Similar procedure to paste it where you want. Options>editing options>paste For instance into: Menu>Office>Active Notes 19 ...
Index A abbreviations 8, 17-18 Access Point, 14 setting up WiFi/WLAN network, 12‐ 13 answering calls, 6 auto call, unavailable, 5 Auto Scroll Time, 13 Autostart at reboot, 13 B battery charging, 3, 13 conserving, 13 low, 13 Bluetooth, 7, 13 buttons. See also keys green, 6, 11 red, 3, 5, 6‐7,11 C CA. See Communications Assistant calls. See also relay calls 911, 3 ...
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11 map/website, 9 remote, 5 2G/3G, 8–9 customer service, 2, 14 customizing sessions, 13 D days of week, abbreviation for, 18 default password, 10 direct calls, 6 E E5 manual, 7 earbuds, 7 ear icon, 7 Emergency Services, 3 enabling/disabling, mobile captions call, 13 End/Power key, 2, 4, 5, 6‐7 G gender, Communications Assistant, 5, 8 21 ...
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GPS, 13 green button, 5, 11 H Hamilton Relay, phone number for, 14 handset, 4 headset, 4,7 hearing aids, using T‐coil, 7 Home/Menu key, 2, 4, 6, 15 home screen, 5 hot spots (public networks), 12 I icon, ear, 7 ID CA, 5, 8 caller, 1 0,11 incoming calls, 5–6 K keys Call/Answer, 2, 5, 6 ...
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manual, E5, 7 map, website for coverage area, 8 MCC (mobile captions call), See also Mobile Captions Company 8 application, 3–4 enabling/disabling, 13 user settings, 13‐14 MCS. See Mobile Captions Service MCS logo, 6 messages. See voicemail Mobile Broadband Coverage, 8–9 Mobile Captions Company (MCC), 3 application, 3–4 website, 14 Mobile Captions Service (MCS), 3 application, 6–7 user settings, 13‐14 months of year, abbreviation, 17 N navigation key pad, 6–7, 15 Navi/scroll key, ...
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P password, default voicemail, 10 phone charging, 13 restarting, 14 turning on, 4 use with captions, 4–5 power, 4 R real‐time captions, 8‐9 reboot, Autostart at, 13 receiving calls, 5–6 captions, 8–9 reception, 8 red button, 3, 6–7, 11 relay calls abbreviations used in, 8, 16–17 designating incoming calls as, 6 direct v., 6 introduction to relay services, 3 outgoing calls as, ...
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5,10, 16 support, 2, 14 T T‐Coil hearing aids, 7 Text size 9, 13 This Phone Number, user setting, 14 3G network area, 8–9 captions outside of, 11 toll‐free relay numbers, 10, 16 2G network area, 8 typing, for relay, 8 U unlocking, key pad, 4 User Guide, about, See also E5 manual 2 user settings, mobile captions call/MCC, 13‐14 V viewing, session, 9 voicemail, 5, 6 25 ...
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10 letting calls go to, 10 retrieving, 10, 11 volume key, 4, 5 W websites Consumer Cellular, 14 coverage map, 8–9 Mobile Captions Company, 14, 15 Spanish Relay Service, 16 WiFi network, 12‐ 13 battery conservation and 12–13 Wireless Local Area Network (WLAN), 12, 13 word‐for‐word captions, real‐time, 8‐9 Mobile Captions Service , Speak, Listen and Read! , Catch Every Word! and Mobile Captions Company , are trademarks of Mobile Captions Company, LLC. Nokia, Navi and E5 are trademarks or registered trademarks of Nokia Corporation, Consumer Cellular, and Hamilton Relay trademarks are owned by their respective companies. 26 ...