Using A Dss Console - NEC DSX User Manual

Using a DSS Console

Special Features for Attendants
If you are an attendant, you have the following unique features:
Barge In
You can break into a co-worker's active call.
Direct Line Access
Dial a code to directly access a specific outside line.
Forced Line Disconnect
Disconnect a busy line in an emergency or if the line won't hang up.
Line Queuing / Line Callback
Dial a code to wait for a busy outside line to become free.
Night Service / Night Ring
Manually put the system in the night mode (for after-hours answering). This requires a Night Feature Key.
Removing Lines and Extensions from Service
Remove problem lines and extensions from service – and return them to service once corrected.
(See the Telephone Feature Handbook for more on these features.)
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For more call handling power and flexibility, the DSS Console pro-
vides 60 additional Feature Keys as well as three Speed Processing
Keys along the bottom. (For more on setting up Feature Keys, see
the Telephone Feature Handbook .)
To use the Speed Processing Keys:
The ANSWER Key
1. Press
ANSWER
The RELEASE Key
1. Press
RELEASE
The TRANSFER Key
1. Press
TRANSFER
the key on your telephone.
to answer any call ringing your phone.
to hang up (disconnect) your call.
to transfer your call instead of using