Troubleshooting - GE 98665 User Manual

At this screen you can navigate through the software program. Each of the
four icons in the picture above will take you to a different function. Click on
one of the icons and discover the world of ArcSoft WebCam Companion.
For detailed instructions, click on the help tab.

Troubleshooting

1. Camera will not turn on
• Make sure the camera is plugged into the USB port correctly
• Make sure your USB port is functioning properly. You may need to
install updates, service packs, or patches for your operating system
from Microsoft's
Update" under Resources.
2. Uninstall the Flat Panel Pop-Up Camera driver
• Close all open applications.
• Go to the Start Menu
Control Panel
• Select "98665 Flat Panel Pop-Up Camera"
• Select "Remove", then "OK" to uninstall the driver.
• Select "Yes, I want to restart my computer", then "Finish".
• Your computer will now reboot.
3. "Can't detect camera", "Can't fi nd VFW driver", or "Can't fi nd camera
driver" errors
• Close all open applications.
• Unplug the Flat Panel Pop-Up Camera from your computer.
®
website, www.microsoft.com. Go to "Windows
(Settings in some operating systems)
Add/Remove Programs
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