Horizon Fitness Cisco 504 Administrator's And User Manual
  1. Manuals
  2. Brands
  3. Horizon Fitness Manuals
  4. IP Phone
  5. Cisco 504
  6. Administrator's and user manual
Horizon Fitness Cisco 504 Administrator's And User Manual

Horizon Fitness Cisco 504 Administrator's And User Manual

Hide thumbs Also See for Cisco 504:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Quick User Manual
Cisco 504 IP phone
An Administrator's Guide

Advertisement

Table of Contents
loading

Related Manuals for Horizon Fitness Cisco 504

Summary of Contents for Horizon Fitness Cisco 504

  • Page 1 Cisco 504 IP phone An Administrator's Guide...

  • Page 2: Table Of Contents

    Contents Introduction to Horizon ......................4 SETTING UP YOUR PHONE ....................5 What you’ll need ............................. 5 Assembling the phone ..........................5 Connecting your router ........................... 6 Connecting the service ........................... 7 YOUR PHONE'S DISPLAY AND BUTTONS ................8 USING YOUR PHONE ......................10 Line keys ..............................
  • Page 3 Attended Call Transfer ......................... 19 Three-way Conference ......................... 19 Call Recording............................19 USEFUL SERVICE CODES ....................20 Troubleshooting guide ......................22 Who do I contact? ........................24 The information contained within this document, or subsequently provided, whether verbally or in documentary form, is confidential to Gamma and is provided to the organisation named within this document only.

  • Page 4: Introduction To Horizon

    Because Horizon sits in the “cloud”, you’re also safe in the knowledge that, even if one of your sites becomes unexpectedly unavailable, your inbound and outbound calls can be re-routed immediately to a back-up location, to ensure disruption to your business stays at a minimum.

  • Page 5: Setting Up Your Phone

    SETTING UP YOUR PHONE What you’ll need Before you begin installing your service, please make sure you have the following equipment: A Cisco 504 phone body. A handset and cord. A desk stand. A CAT 5 Ethernet computer cable, to connect the phone to your router.

  • Page 6: Connecting Your Router

    If any of these ports are not open - i.e. a network based or company firewall is blocking them - Horizon will not work. Access to the Horizon platform also needs unrestricted phone access to the following Internet Protocols within the Gamma network. The initial remote access request from the handsets, once plugged in, will be to resolve one of these URLs: http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_502d/502.xml...

  • Page 7: Connecting The Service

    Now you’ve installed the Horizon network service, you’re ready to see what the Cisco 504 phone can do. The information contained within this document, or subsequently provided, whether verbally or in documentary form, is confidential to Gamma and is provided to the organisation named within this document only.

  • Page 8: Your Phone's Display And Buttons

    Your phone's display and buttons 1) Handset - pick up to answer or make calls. 2) Message Waiting Indicator. When lit: Red - you have a new voice mail message. Flashing red - you have an incoming call. 3) Screen. Typically, this will display the: Date and time Phone station name Line extensions...
  • Page 9 Green: Line is idle. Red (steady): Line is active or in use. Red (blinking): Line is on hold. Amber: Line is unregistered (cannot be used). Flashing Amber: The phone is not connected to the network. 5) Softkey buttons. Press to perform the action shown directly above it on the screen e.g. Redial. 6) Navigation button.

  • Page 10: Using Your Phone

    (if Call Waiting is on) switch between the two different calls. Your Cisco 504 shows up to two incoming calls on the lines you have set up. The other line keys can be used for other Horizon services, such as Busy Light fields.

  • Page 11: Missed Calls

    If you’ve set up Call Forward, Call Divert or the Remote Office feature, this may also stop you receiving calls. To see how to set these up, ask your system administrator. Making calls There are three ways to make calls on the Cisco 504. You can: Lift the handset Push the headset button The information contained within this document, or subsequently provided, whether verbally or in documentary form, is confidential to Gamma and is provided to the organisation named within this document only.

  • Page 12: Taking Calls

    Press Dial to place the call Remember, you don’t need to dial 9 first in order to get an outside line with Horizon. To select a number you’ve called before, press the Redial soft key. Use the navigation button to scroll up and down the list and highlight the number you want to dial.

  • Page 13: Accessing Voicemail

    You’ll know if there’s a second incoming call by: The second line button flashing red. The over-display light flashing red. A single beep from the handset. To switch to the second call, press the flashing red line button. At this point the active call is shown by the line button flashing red and an arrow icon displayed next to it on the screen.

  • Page 14: Personalising Your Phone

    These are: Directories The Cisco 504 stores a company-wide directory, enabling you to search for other users by name or site. It also enables you to store your own personal contacts, but these must first be set up on the Horizon system.

  • Page 15: Speed Dials

    Speed dials allow you to call a number simply by pressing one or two pre-programmed digits. You should always set up and manage all speed dials through the Horizon Portal to make sure they're not deleted every time you run a system upgrade or firmware refresh. To set up speed dials, see your Horizon Portal guide.

  • Page 16: Changing The Screen Contrast

    To restart your phone Choose this option if the system has a problem registering with Horizon, for example, or if you need to restart to gain access to new features and updates. The phone will ask you to confirm you want a restart.
  • Page 17 Click Setup Go to Restart. Press Select. Press OK to confirm The Factory Reset option, below the Restart option, should never be used. The information contained within this document, or subsequently provided, whether verbally or in documentary form, is confidential to Gamma and is provided to the organisation named within this document only.

  • Page 18: Call Handling Features

    *68 + the extension + # To set up a Call Park group, please refer to the Horizon Portal user guides or Horizon Portal Note: If the call isn’t picked up within 60 seconds, it will come back to you and continue ringing until the call is picked up.

  • Page 19: Attended Call Transfer

    To leave the call early and allow the other participants to carry on, press the “Join” soft key. Call Recording This is set up in the Horizon Portal against the relevant user or group. It's also where you can access call recordings. If you've set this up dial *1 on the keypad to access.

  • Page 20: Useful Service Codes

    USEFUL SERVICE CODES 8400 Voicemail for your phone 8500 Voicemail for any phone (requires PIN number) 08450340499 Voicemail access from a land line or mobile phone 08450340495 Divert all calls to this phone 08450340496 Forward on Network Failure - Turn off from another phone 08450340497 Forward on Network Failure - Turn on from another phone 08450340498 Forward on Network Failure - Check status from another phone Other Codes...
  • Page 21 *56 Call Waiting - Turn on 1421 Forward calls in sequence - Turn on *57 Call Waiting - Turn off 1440 Forward calls in sequence - Status 1408 Voice mail to e-mail - Turn off 1422 Forward calls simultaneously - Turn off 1409 Voice mail to e-mail - Turn on 1423 Forward calls simultaneously - Turn on 1410 Voice mail alerts to SMS - Turn off...

  • Page 22: Troubleshooting Guide

    The handset shows an on-screen extension, but is also showing an amber light on the line key. This means it's successfully downloaded its configuration but hasn't been registered on Horizon. It's normally a local fault, where our IP traffic is being restricted in reaching our Session Boarder Controller.
  • Page 23 If you think the handset hasn't been configured properly, call our support team for more help. The handset displays an "Initialising Network" message constantly This means the handset can't connect to the local network. Before raising a fault, try the following: Check the connection from the handset to the router/switch, to ensure it's receiving a signal.

  • Page 24: Who Do I Contact

    Who do I contact? If you have any questions about the Horizon service, or want to report a fault after performing one of the checks in the Troubleshooting Guide, please contact: Insert Support Desk Name Insert Support Desk Opening hours...

Table of Contents