Customer Assistance Offices (U.s. And Canada) - Buick LaCrosse 2012 Owner's Manual

13-4 Customer Information
However, we recognize that
despite the good intentions of all
parties involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or your
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
Name
Address
Phone number
Model year
Brand
Vehicle Identification
Number (VIN)
Mileage
Delivery date
Description of the problem
Dealership name
Dealership address
I n f o r ma t i o n P r o v i d e d b y :
See Customer Assistance Offices
(U.S. and Canada) on page 13 4 or
Customer Assistance Offices
(Mexico) on page 13 5 for more
information.
Customer Assistance
Offices (U.S. and Canada)
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112