Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Plantronics Calisto P820
Summary of Contents for Plantronics Calisto P820
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Page 1: User Guide
Calisto 800 Series ® P820/P825/P830/P835 USER GUIDE Firmware version 1.19... -
Page 2: Table Of Contents
Disconnect from/Reconnect to a Mobile Phone System Requirements or Bluetooth Headset Computer Customize Your Calisto Settings Connecting the Cables Basic Setup Speakerphone and Plantronics Spokes Software Microphone Basics Spokes Software Highlights Speakerphone Softphone Support Microphone Calisto 800 Application Support and Features... -
Page 3: Welcome
Welcome Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your Calisto Speakerphone (Speakerphone + PA50 Microphone) System. The Calisto comes in several models: • The P820 model connects to mobile phones and PC softphones. -
Page 4: Connecting The Cables
Connecting the Cables Landline on P830 & P835 only... -
Page 5: Speakerphone And Microphone Basics
Speakerphone and Microphone Basics Speakerphone Analog landline telephone port (P830 & P835 models only); P820 & P825 have a standard Kenington receptacle. USB port to computer AC adapter (P830 & P835 models only; available as an optional accessory for P820 & P835 models) Talk/End key Audio key. -
Page 6: Set Up Your Speakerphone
• PA50 Microphone clip: Enjoy freedom of movement and exceptional transmit quality for the ultimate speakerphone experience (included with P825 & P835). • Plantronics H-Top adapter cable: Connect Plantronics H-Tops with QD directly to the dual 3.5mm headset jack. • 2.5mm-to-3.5mm adapter: Convert 2.5mm corded headsets to connect to the dual 3.5mm headset jack. - Page 7 Mobile phone setup (optional): When you connect your Calisto Mobile Phone to a mobile phone that supports Bluetooth, call audio from that Do you want to setup a mobile phone is automatically routed to your Calisto. To connect to a phone to use with Calisto? mobile phone, do the following: 1 On the Mobile Phone setup screen, make sure Yes is...
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Page 8: Get To Know Your Calisto
Get to Know Your Calisto Talk/End: Press to dial a number you entered, to answer an incoming call, or to end a call. The key is green when you have an incoming call, red when you are on a call. Mute: Press to mute the currently active call. -
Page 9: Screen
Screen Idle Screen Notifications When you are not on a call, the screen displays either the Plantronics logo or some or all of the following information, depending on the connected phone line, the services you have subscribed to (such as voicemail), and/or the softphone you are using: Status Bar Icons The status bar is the row of icons at the top of most screens. -
Page 10: Outgoing Line
If you require 360-degree room coverage to handle multi-party calls, consider using the Plantronics PA50 wireless mic as an alternative. You can place the wireless mic on a table for full 360 coverage (see Use Your Calisto with a Wireless Mic on page 22). -
Page 11: Use Call Features
Use Call Features Your Calisto lets you use features such as answering calls from all your connected phone lines, answering a second incoming call, or making a second outgoing call. Make a Call IMPORTANT: The Dial menu may show “PC Unavailable” even if Calisto 800 is connected to the PC. -
Page 12: Switch Between Calls
Switch Between Calls Press Control Up or Down to highlight the call you want to make active. The other call is automatically put on hold. NOTE: If you use a Calisto model P830 or P835 with a landline, see Special Features for Using Your Calisto P830 with a Landline on page 13 for more information on call switching. -
Page 13: Special Features For Using Your P830 & P835 Calisto With A Landline
If you are on a call and are prompted to navigate a phone tree or enter a password, simply enter the numbers using the dialpad. Or press Options (right softkey) > Enter digits, and enter the numbers on the dialpad. This works with mobile, home landline, and softphone calls. Special Features for Using Your P830 &... -
Page 14: Use The Call Log
Use the Call Log Call Log 1 (123) 456-7890 US CELLULAR JOHNSON M HOME BACK OPTIONS The Call Log lists all incoming, outgoing, and missed calls for all phone lines connected to your Calisto. If the caller name is known, the name is shown; otherwise, the phone number is shown. -
Page 15: Enter/Edit Favorites
Enter/Edit Favorites You can enter names and numbers as favorites so you can easily dial them right on your Calisto. For each favorite, you can enter multiple phone numbers and label them as home (H), work (W), mobile (M), or other (O). Create a Favorite You can create a favorite from an ended call, from your Call Log, or manually. - Page 16 • Press Save (left softkey) twice. Create a Favorite from a Call Log Entry Options Call Details Add to Favorites Sort List Delete this record Delete all records BACK Highlight a Call Log entry and press Options (right softkey) > Add to Favorites. Do one of the following: • To add the number to an existing favorite: Select Add to existing.
- Page 17 To enter a + symbol: Press and hold 0. To insert a 1-second pause in the numbers you are Select Insert a Pause onscreen. Inserting a pause entering: allows you to add/edit passcodes/passwords to phone numbers so that the entire string automatically gets dialed.
- Page 18 Delete a Favorite Press Menu (right softkey) > Favorites. Select the favorite and press Options (right softkey) > Delete Favorite. Press Yes (right softkey) to confirm. 18 18...
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Page 19: Access Voicemail
Access Voicemail You can access voicemail from your Calisto for both your analog landline (P830 & P835 models only) and your softphone, if the softphone application supports this feature. To use your Calisto to access analog landline voicemail, you need to enter your landline voicemail access number. -
Page 20: Use Your Calisto With A Headset
Insert into Calisto jack. Headphones with Dual 3.5mm jack Insert into both Calisto Headphones Microphones jacks. Plantronics Quick Disconnect Yes. Requires Plantronics H-Top Professional QD-to-Dual-3.5mm adapter H-Tops (Example: (part # 28959-01). Insert into Plantronics both Calisto SupraPlus wideband jacks. Headset) - Page 21 Enter digits BACK NOTE: If you have a Plantronics PA50 wireless mic, it appears on the Audio Devices screen as Speakerphone + Wireless Mic. • If you plug in a wired headset/headphones/earbud, the call audio automatically routes to the attached device. If you unplug the wired device, call audio automatically routes to the Calisto speakerphone.
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Page 22: Use Your Calisto With A Wireless Mic
The PA50 is included and pre-paired with the Calisto P825 and P835 speakerphone and is available as an accessory sold separately for use with the Calisto P820 or P830 models. Setup Disconnect all cables from your Calisto. -
Page 23: Features
5 Mute/Unmute keys: Press red key on both sides. The keys light up red when a call is muted. Note: The Plantronics Battery Status application included with Spokes does not currently support the Calisto 800 Series wireless microphone. In the event support is added you will be notified via... -
Page 24: Wireless Mic Usage
Wireless Mic Usage Initial Answer Call Which How can I tell How do I How do I know Setting From... change the audio Active? active mics? changed? Audio to ‘Speaker Base (push Base Pickup mic-clip You will see the LED on phone’... -
Page 25: Light Indicators
Light Indicators • Charging: Single white flash after docking the wireless mic to the Calisto. NOTE: The first time you charge your wireless mic, you may see the light glow red quickly before flashing red. • Low Battery: Double red flash every 30 seconds. • Critical Low Battery: Triple red flash every 30 seconds. -
Page 26: Disconnect From/Reconnect To A Mobile Phone Or Bluetooth Headset
Disconnect from/Reconnect to a Mobile Phone or Bluetooth Headset You can pair your Calisto with up to two mobile phones and two wireless Bluetooth devices, either during initial setup (see Set Up Your Calisto on page 6) or from the Settings menu (see Bluetooth Setup on page 30). Pairing is the equivalent of entering a device into your Calisto’s memory. - Page 27 Reconnect a mobile phone and/ or When you come back in your office, there are several ways to Bluetooth headset to your Calisto reconnect your Mobile and/ or BT headset to Calisto. NOTE: Only one mobile phone and Reconnect Using a Screen Prompt one Bluetooth headset can be When you are back in range of your Calisto, a notification may connected to your Calisto at a time.
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Page 28: Customize Your Calisto Settings
Customize Your Calisto Settings Use the Settings menu to customize your Calisto and make it work best for you. Basic Setup Basic setup includes ringer volume and tone, screen brightness, date and time format, and other settings. Set the Ringer Volume Press Menu (right softkey) >... - Page 29 Set the Country The country settings affects how your Calisto supports local and international Caller ID information. Press Menu (right softkey) > Settings > Basic Setup > Country. Select a country. Press Save (left softkey). Landline Setup If you select United States or Canada you will be presented with a choice to set the Area Code.
- Page 30 Bluetooth Setup Pair with a Mobile Phone or Bluetooth Headset Use Bluetooth Setup to pair your Calisto with a new mobile phone or Bluetooth headset. Press Menu (right softkey) > Settings > Bluetooth Setup. Select Mobile Phone or Headset (or Wireless Mic). NOTE: If you purchase a PA50 wireless mic (sold separately), the Wireless Mic option appears on this screen also.
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Page 31: Plantronics Spokes Software
To install Spokes software please visit: Spokes Software Highlights Plantronics Spokes software works with your Calisto 800 Series speakerphone and supported softphone and media player applications to provide the following capabilities*: • Answer / End softphone calls from Calisto 800 speakerphone or wireless mic • Mute / Un-Mute microphone (far end cannot hear you) from speakerphone or wireless mic... -
Page 32: Calisto 800 Application Support And Features
Assigning a Default Softphone has the following benefits: • Informs Calisto 800 where to send the digits dialed on the keypad; this is especially useful if more than one softphone is active on the same computer. • Enables Spokes software to capture Call Log data for incoming and outgoing calls.” First Time Skype Use - IMPORTANT The first time Skype is launched after installing Spokes software you will see the following displayed at the top of the Skype application, “PlantronicsURE.exe wants to use Skype”. - Page 33 Calisto 800 Feature Table: Application Support - Below are features and functions supported with Calisto 800 by application - Application support requires Plantronics Enterprise Software (PES) is installed * - For a current list of softphones supported and revision levels, please see: www.plantronics.com/us/media/downloads/SoftphoneCompatibility.pdf...
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Page 34: Plantronics Control Panel
• Audio Settings – Provides a convenience shortcut to Windows audio configuration options. • Device Settings – No Device settings are available for the Calisto 800 Series in Plantronics Control Panel; all device configuration options are available through the Menu on the Calisto 800 display. -
Page 35: Plantronics Update Manager
Plantronics Update Manager All required software and firmware for the Calisto 800 Series can be remotely updated when updates are available. Start Plantronics Update Manager from Windows Start Programs menu > Programs > Plantronics > Plantronics Update Manager to change settings such as automatic or manual check for updates. -
Page 36: Troubleshooting - General
Bluetooth headset and Calisto at the same time. What Bluetooth headset • Voyager Pro+ is the recommended headset it supports wideband audio. does Plantronics • Voyager Pro UC v2 is also recommended but users need to be aware that recommend for plugging the Bluetooth Dongle into the USB port at the same time as Calisto, Calisto 800? will require user to select which device to route audio to. - Page 37 The Tx or Rx audio quality • If the Calisto unit is used by several people at the same time, users should be on my Calisto sounds positioned either in front or the back of the unit for optimal microphone pick-up. muffled or distorted? • For small group calls, it is highly recommend that the PA50 Wireless Mic be used as it provides flexible 360 degree room coverage. The PA50 Wireless Mic • First, make sure the PA50 Mic is indeed turned on (see above question).
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Page 38: Troubleshooting - Software
For PC calls, only call log information from the Default Softphone configured being captured from my in Plantronics Control Panel is captured in the Calisto 800 call log. To capture softphone Call Log information from a specific softphone, change the Default Softphone... -
Page 39: Need More Help
Tel: 800-544-4660 plantronics.com © 2011 Plantronics, Inc. All rights reserved. Plantronics, the logo design, PA50 and Calisto are trademarks or registered trademarks of Plantronics, Inc. Lync is a registered trademark of Microsoft Corporation in the United States and/or other countries.