Troubleshooting - Sharper Image EC-WS115 Instruction Manual And Warranty Information

Troubleshooting

1. Computer: Ensure that you are using Windows 2000, XP (32 bit) or Vista
(32 bit) and your PC is connected to the Internet. Try browsing through a
couple of websites to make sure. During the CD installation, if the program
detected that Microsoft .NET Framework 2.0 driver was not installed in your
Windows before, it will prompt you to install the driver. Follow the instruction
to install the driver and complete the rest of the installation.
2. Connection: Ensure that the USB transmitter is properly connected to the
USB port of your PC. Otherwise, you are unable to run the PC program and
access the 5-day forecast update from the Internet.
3. Batteries: Ensure all batteries in the Main Unit & USB transmitter are fine
and are in proper position. Replace batteries when the respective low
battery indicator appears on the Main Unit (refer to the "LOW BATTERY
INDICATION" section).
4. Toolbar Icon: If the toolbar icon
on the lower right of your Window, your program is terminated and no longer
has access to the 5-day forecast from the Internet. Restart the program again.
5. Main Unit Screen: Within the first few minutes of the RF reception from
USB transmitter, it is normal for the Main Unit to only display data on just
one part of the screen. The rest of the screen will gradually appear within
the next 10 minutes or so. If you have waited over one hour without seeing
the rest of the screen, shorten the distance between the USB transmitter &
Main Unit and check the battery levels. Then repeat setup procedures in the
"ESTABLISH RF CONNECTION WITH MAIN UINIT" section. If it continues
to fail, try removing the USB connection and all batteries from the USB
transmitter. Reinstall the batteries and then reconnect the USB connection
again. Repeat the setup procedure in "ESTABLISH RF CONNECTION WITH
MAIN UINIT" section.
6. RF Indicator: If the RF indicator is showing full strength
of the next 3 days' forecast is missing on the Main Unit & PC program, your
PC may have been offline for many days. Connect your PC to the Internet
again to receive the latest forecast update.
7. UV Index: If all forecast information appears except the UV Index, your
PC may have been offline for more than one day. Connect your PC to the
Internet again to receive the latest UVI forecast update.
of the PC program disappears (not hidden)
but one or more
20
8. Forecast Consistency: If the forecast reading of the PC program does
not match with the Main Unit. Press TRANSMIT on the USB transmitter to
re-transmit signal again and wait for 10+ minutes.
9. Time Consistency: If your time on the PC program & Main Unit is off by
half an hour or more, click SETTING... on the PC program and set the hour
offset until the proper time is set.
10. City Selection: If your city does not appear in the 20,000 city list, select the
one near your home location.
11. Data Slow Down: Heavy Internet traffic may slow down the response of the
server temporarily. Try again later if you wish to update the forecast manually
by the UPDATE FORECAST button.
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